Crash dump - Windows XP - Brand New Sony TR170P

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.4.0007.2
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini031505-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_rtm.040803-2158
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055ab20
Debug session time: Tue Mar 15 11:02:09.457 2005 (GMT-5)
System Uptime: 0 days 0:01:08.017
Loading Kernel Symbols
......................................................................................................................................
Loading unloaded module list
.........
Loading User Symbols
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {7c9377c1, ff, 0, 7c9377c1}

Probably caused by : Unknown_Image

Followup: MachineOwner
---------

kd> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 7c9377c1, memory referenced
Arg2: 000000ff, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 7c9377c1, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 7c9377c1

CURRENT_IRQL: ff

FAULTING_IP:
+7c9377c1
7c9377c1 ?? ???

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

LAST_CONTROL_TRANSFER: from 7c90eafa to 7c9377c1

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
006cf4d0 7c90eafa 006cf4e8 006cf4fc 006cf4e8 0x7c9377c1
006cf834 75eb092e 0017bff8 039b00bc 0017bff8 0x7c90eafa
006cf95c 75e998ea 0017bff8 006cfe90 00000000 0x75eb092e
006cfdfc 75b5a5ed 006cfe5c 00000004 006cff14 0x75e998ea
006cfe9c 75b5a760 00000085 000008c4 016cff14 0x75b5a5ed
006cfed0 75b44a47 006cfeec 006cffd8 00000005 0x75b5a760
006cfff4 00000000 00000000 00000000 00000000 0x75b44a47


FAILED_INSTRUCTION_ADDRESS:
+7c9377c1
7c9377c1 ?? ???

FOLLOWUP_IP:
+7c9377c1
7c9377c1 ?? ???

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: kb

BUCKET_ID: INVALID_KERNEL_CONTEXT

Followup: MachineOwner
---------

eax=59ecf86d ebx=006cf4e8 ecx=006cf4fc edx=039b008c esi=0018918c edi=00000001
eip=7c9377c1 esp=006cf4d4 ebp=006cf834 iopl=3 nv dn di pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00013402
7c9377c1 ?? ???
ChildEBP RetAddr Args to Child
WARNING: Frame IP not in any known module. Following frames may be wrong.
006cf4d0 7c90eafa 006cf4e8 006cf4fc 006cf4e8 0x7c9377c1
006cf834 75eb092e 0017bff8 039b00bc 0017bff8 0x7c90eafa
006cf95c 75e998ea 0017bff8 006cfe90 00000000 0x75eb092e
006cfdfc 75b5a5ed 006cfe5c 00000004 006cff14 0x75e998ea
006cfe9c 75b5a760 00000085 000008c4 016cff14 0x75b5a5ed
006cfed0 75b44a47 006cfeec 006cffd8 00000005 0x75b5a760
006cfff4 00000000 00000000 00000000 00000000 0x75b44a47
start end module name
804d7000 806eb780 nt ntoskrnl.exe Wed Aug 04 02:19:48 2004 (41108004)
806ec000 806ffd80 hal halacpi.dll Wed Aug 04 01:59:04 2004 (41107B28)
bf800000 bf9c0380 win32k win32k.sys Wed Aug 04 02:17:30 2004 (41107F7A)
bf9c1000 bf9d2580 dxg dxg.sys Wed Aug 04 02:00:51 2004 (41107B93)
bf9d3000 bf9e1000 ialmrnt5 ialmrnt5.dll Thu Jul 01 15:18:57 2004 (40E463A1)
bf9e1000 bf9ff000 ialmdnt5 ialmdnt5.dll Thu Jul 01 15:18:51 2004 (40E4639B)
bf9ff000 bfa23ea0 ialmdev5 ialmdev5.DLL Thu Jul 01 15:18:41 2004 (40E46391)
bfa24000 bfae1000 ialmdd5 ialmdd5.DLL Thu Jul 01 15:25:36 2004 (40E46530)
bffa0000 bffe5c00 ATMFD ATMFD.DLL Wed Aug 04 03:56:56 2004 (411096C8)
ede31000 ede71100 HTTP HTTP.sys Fri Oct 08 19:48:20 2004 (41672744)
ee122000 ee14bf00 kmixer kmixer.sys Wed Aug 04 02:07:46 2004 (41107D32)
ee1ec000 ee20ec80 aec aec.sys Fri Feb 13 10:20:15 2004 (402CEB2F)
ee20f000 ee223400 wdmaud wdmaud.sys Wed Aug 04 02:15:03 2004 (41107EE7)
ee36c000 ee378e80 DMusic DMusic.sys Wed Aug 04 02:07:37 2004 (41107D29)
ee37c000 ee389400 swmidi swmidi.sys Fri Aug 17 17:00:42 2001 (3B7D85FA)
ee38c000 ee39d000 NAVAPEL NAVAPEL.SYS Wed Jun 19 20:57:14 2002 (3D11286A)
ee3c5000 ee417180 srv srv.sys Wed Aug 04 02:14:44 2004 (41107ED4)
ee508000 ee534400 mrxdav mrxdav.sys Wed Aug 04 02:00:49 2004 (41107B91)
ee53d000 ee53f6c0 mdmxsdk mdmxsdk.sys Wed Apr 09 16:48:53 2003 (3E948735)
ee675000 ee683d80 sysaudio sysaudio.sys Wed Aug 04 02:15:54 2004 (41107F1A)
ee7b5000 ee7b8280 ndisuio ndisuio.sys Wed Aug 04 02:03:10 2004 (41107C1E)
ee8cd000 ee8e4480 dump_atapi dump_atapi.sys Wed Aug 04 01:59:41 2004 (41107B4D)
eea09000 eea29f00 ipnat ipnat.sys Wed Sep 29 18:28:36 2004 (415B3714)
eea2a000 eea98400 mrxsmb mrxsmb.sys Tue Jan 18 23:26:50 2005 (41EDE18A)
eea99000 eeac3a00 rdbss rdbss.sys Wed Oct 27 21:13:57 2004 (418047D5)
eeac4000 eeb04f00 vsdatant vsdatant.sys Wed Sep 22 21:39:10 2004 (4152293E)
eeb05000 eeb26d00 afd afd.sys Wed Aug 04 02:14:13 2004 (41107EB5)
eeb27000 eeb4ec00 netbt netbt.sys Wed Aug 04 02:14:36 2004 (41107ECC)
eeb4f000 eeba6a80 tcpip tcpip.sys Wed Aug 04 02:14:39 2004 (41107ECF)
eeba7000 eebb9400 ipsec ipsec.sys Wed Aug 04 02:14:27 2004 (41107EC3)
f6c7e000 f6c80900 Dxapi Dxapi.sys Fri Aug 17 16:53:19 2001 (3B7D843F)
f6c82000 f6cb5200 update update.sys Wed Aug 04 01:58:32 2004 (41107B08)
f6cb6000 f6ce6100 rdpdr rdpdr.sys Wed Aug 04 02:01:10 2004 (41107BA6)
f6daf000 f6dbfe00 psched psched.sys Wed Aug 04 02:04:16 2004 (41107C60)
f6dc0000 f6dd6680 ndiswan ndiswan.sys Wed Aug 04 02:14:30 2004 (41107EC6)
f6dd7000 f6e7cf80 HSF_CNXT HSF_CNXT.sys Tue Oct 14 10:05:45 2003 (3F8C02B9)
f6e7d000 f6f7ba80 HSF_DP HSF_DP.sys Tue Oct 14 10:04:04 2003 (3F8C0254)
f6f7c000 f6fac200 HSFHWICH HSFHWICH.sys Tue Oct 14 10:08:20 2003 (3F8C0354)
f6fad000 f6fc4940 aeaudio aeaudio.sys Thu Oct 23 14:17:07 2003 (3F981B23)
f6fc5000 f6fe8980 portcls portcls.sys Wed Aug 04 02:15:47 2004 (41107F13)
f6fe9000 f707e800 smwdm smwdm.sys Fri Apr 09 12:41:29 2004 (4076D239)
f707f000 f70a1680 ks ks.sys Wed Aug 04 02:15:20 2004 (41107EF8)
f70a2000 f70b8640 Apfiltr Apfiltr.sys Mon Sep 29 00:31:37 2003 (3F77B5A9)
f70b9000 f724da00 w22n51 w22n51.sys Mon Mar 08 06:43:08 2004 (404C5C4C)
f724e000 f7271800 e100b325 e100b325.sys Wed Sep 17 14:44:40 2003 (3F68AB98)
f7272000 f7294e80 USBPORT USBPORT.SYS Wed Aug 04 02:08:34 2004 (41107D62)
f7295000 f72a8780 VIDEOPRT VIDEOPRT.SYS Wed Aug 04 02:07:04 2004 (41107D08)
f72f8000 f73a8cc0 ialmnt5 ialmnt5.sys Thu Jul 01 15:26:15 2004 (40E46557)
f73b1000 f73b3280 rasacd rasacd.sys Fri Aug 17 16:55:39 2001 (3B7D84CB)
f7413000 f742d580 Mup Mup.sys Wed Aug 04 02:15:20 2004 (41107EF8)
f742e000 f745aa80 NDIS NDIS.sys Wed Aug 04 02:14:27 2004 (41107EC3)
f745b000 f74e7480 Ntfs Ntfs.sys Wed Aug 04 02:15:06 2004 (41107EEA)
f74e8000 f74fe780 KSecDD KSecDD.sys Wed Aug 04 01:59:45 2004 (41107B51)
f74ff000 f7510f00 sr sr.sys Wed Aug 04 02:06:22 2004 (41107CDE)
f7511000 f752f780 fltMgr fltMgr.sys Wed Aug 04 02:01:17 2004 (41107BAD)
f7530000 f7547480 atapi atapi.sys Wed Aug 04 01:59:41 2004 (41107B4D)
f7548000 f756d700 dmio dmio.sys Wed Aug 04 02:07:13 2004 (41107D11)
f756e000 f758c880 ftdisk ftdisk.sys Fri Aug 17 16:52:41 2001 (3B7D8419)
f758d000 f75aa480 pcmcia pcmcia.sys Wed Aug 04 02:07:45 2004 (41107D31)
f75ab000 f75bba80 pci pci.sys Wed Aug 04 02:07:45 2004 (41107D31)
f75bc000 f75e9d80 ACPI ACPI.sys Wed Aug 04 02:07:35 2004 (41107D27)
f760b000 f7613c00 isapnp isapnp.sys Fri Aug 17 16:58:01 2001 (3B7D8559)
f761b000 f7629e80 ohci1394 ohci1394.sys Wed Aug 04 02:10:05 2004 (41107DBD)
f762b000 f7638000 1394BUS 1394BUS.SYS Wed Aug 04 02:10:03 2004 (41107DBB)
f763b000 f7645500 MountMgr MountMgr.sys Wed Aug 04 01:58:29 2004 (41107B05)
f764b000 f7657c80 VolSnap VolSnap.sys Wed Aug 04 02:00:14 2004 (41107B6E)
f765b000 f7663e00 disk disk.sys Wed Aug 04 01:59:53 2004 (41107B59)
f766b000 f7677200 CLASSPNP CLASSPNP.SYS Wed Aug 04 02:14:26 2004 (41107EC2)
f768b000 f7695380 imapi imapi.sys Wed Aug 04 02:00:12 2004 (41107B6C)
f769b000 f76a7180 cdrom cdrom.sys Wed Aug 04 01:59:52 2004 (41107B58)
f76ab000 f76b9080 redbook redbook.sys Wed Aug 04 01:59:34 2004 (41107B46)
f76bb000 f76c9b80 drmk drmk.sys Wed Aug 04 02:07:54 2004 (41107D3A)
f76cb000 f76d7880 rasl2tp rasl2tp.sys Wed Aug 04 02:14:21 2004 (41107EBD)
f76db000 f76e5200 raspppoe raspppoe.sys Wed Aug 04 02:05:06 2004 (41107C92)
f76eb000 f76f6d00 raspptp raspptp.sys Wed Aug 04 02:14:26 2004 (41107EC2)
f76fb000 f7703900 msgpc msgpc.sys Wed Aug 04 02:04:11 2004 (41107C5B)
f770b000 f7714f00 termdd termdd.sys Wed Aug 04 01:58:52 2004 (41107B1C)
f771b000 f7724480 NDProxy NDProxy.SYS Fri Aug 17 16:55:30 2001 (3B7D84C2)
f773b000 f7749100 usbhub usbhub.sys Wed Aug 04 02:08:40 2004 (41107D68)
f775b000 f7763700 netbios netbios.sys Wed Aug 04 02:03:19 2004 (41107C27)
f776b000 f7773880 Fips Fips.SYS Fri Aug 17 21:31:49 2001 (3B7DC585)
f777b000 f7783700 wanarp wanarp.sys Wed Aug 04 02:04:57 2004 (41107C89)
f778b000 f7799d80 arp1394 arp1394.sys Wed Aug 04 01:58:28 2004 (41107B04)
f77ab000 f77ba900 Cdfs Cdfs.SYS Wed Aug 04 02:14:09 2004 (41107EB1)
f783b000 f7843d00 intelppm intelppm.sys Wed Aug 04 01:59:19 2004 (41107B37)
f784b000 f785a180 nic1394 nic1394.sys Wed Aug 04 01:58:28 2004 (41107B04)
f785b000 f786ae00 tifmsony tifmsony.sys Fri May 21 14:46:49 2004 (40AE4E99)
f786b000 f7873100 SonyPI SonyPI.sys Mon Aug 19 22:59:29 2002 (3D61B091)
f787b000 f7887e00 i8042prt i8042prt.sys Wed Aug 04 02:14:36 2004 (41107ECC)
f788b000 f7891200 PCIIDEX PCIIDEX.SYS Wed Aug 04 01:59:40 2004 (41107B4C)
f7893000 f7897900 PartMgr PartMgr.sys Fri Aug 17 21:32:23 2001 (3B7DC5A7)
f789b000 f789fde0 PxHelp20 PxHelp20.sys Thu Jul 15 15:22:44 2004 (40F6D984)
f78c3000 f78c7500 watchdog watchdog.sys Wed Aug 04 02:07:32 2004 (41107D24)
f78e3000 f78e7b80 agnwifi agnwifi.sys Thu Apr 29 17:19:16 2004 (40917154)
f7973000 f7978000 usbuhci usbuhci.sys Wed Aug 04 02:08:34 2004 (41107D62)
f797b000 f7981800 usbehci usbehci.sys Wed Aug 04 02:08:34 2004 (41107D62)
f7983000 f7988020 SonyNC SonyNC.sys Thu Nov 09 05:15:07 2000 (3A0A792B)
f798b000 f7991000 kbdclass kbdclass.sys Wed Aug 04 01:58:32 2004 (41107B08)
f7993000 f7998a00 mouclass mouclass.sys Wed Aug 04 01:58:32 2004 (41107B08)
f799b000 f79a2000 GEARAspiWDM GEARAspiWDM.sys Tue Sep 14 10:58:38 2004 (4147071E)
f79a3000 f79aa580 Modem Modem.SYS Wed Aug 04 02:08:04 2004 (41107D44)
f79ab000 f79af880 TDI TDI.SYS Wed Aug 04 02:07:47 2004 (41107D33)
f79b3000 f79b7580 ptilink ptilink.sys Fri Aug 17 16:49:53 2001 (3B7D8371)
f79bb000 f79bf080 raspti raspti.sys Fri Aug 17 16:55:32 2001 (3B7D84C4)
f79c3000 f79c8020 wanatw4 wanatw4.sys Tue Jul 16 11:23:14 2002 (3D343A62)
f79e3000 f79e9180 HIDPARSE HIDPARSE.SYS Wed Aug 04 02:08:15 2004 (41107D4F)
f79eb000 f79f0200 vga vga.sys Wed Aug 04 02:07:06 2004 (41107D0A)
f79f3000 f79f7a80 Msfs Msfs.SYS Wed Aug 04 02:00:37 2004 (41107B85)
f79fb000 f7a02880 Npfs Npfs.SYS Wed Aug 04 02:00:38 2004 (41107B86)
f7a1b000 f7a1e000 BOOTVID BOOTVID.dll Fri Aug 17 16:49:09 2001 (3B7D8345)
f7a1f000 f7a21480 compbatt compbatt.sys Fri Aug 17 16:57:58 2001 (3B7D8556)
f7a23000 f7a26700 BATTC BATTC.SYS Fri Aug 17 16:57:52 2001 (3B7D8550)
f7a27000 f7a29d80 ACPIEC ACPIEC.sys Fri Aug 17 16:57:55 2001 (3B7D8553)
f7ac7000 f7aca700 CmBatt CmBatt.sys Wed Aug 04 02:07:39 2004 (41107D2B)
f7ad3000 f7ad5580 ndistapi ndistapi.sys Fri Aug 17 16:55:29 2001 (3B7D84C1)
f7aef000 f7af2c80 mssmbios mssmbios.sys Wed Aug 04 02:07:47 2004 (41107D33)
f7b0b000 f7b0cb80 kdcom kdcom.dll Fri Aug 17 16:49:10 2001 (3B7D8346)
f7b0d000 f7b0e100 WMILIB WMILIB.SYS Fri Aug 17 17:07:23 2001 (3B7D878B)
f7b0f000 f7b10700 dmload dmload.sys Fri Aug 17 16:58:15 2001 (3B7D8567)
f7b29000 f7b2a100 swenum swenum.sys Wed Aug 04 01:58:41 2004 (41107B11)
f7b2b000 f7b2c280 USBD USBD.SYS Fri Aug 17 17:02:58 2001 (3B7D8682)
f7b2d000 f7b2ef00 Fs_Rec Fs_Rec.SYS Fri Aug 17 16:49:37 2001 (3B7D8361)
f7b2f000 f7b30080 Beep Beep.SYS Fri Aug 17 16:47:33 2001 (3B7D82E5)
f7b31000 f7b32080 mnmdd mnmdd.SYS Fri Aug 17 16:57:28 2001 (3B7D8538)
f7b33000 f7b34080 RDPCDD RDPCDD.sys Fri Aug 17 16:46:56 2001 (3B7D82C0)
f7b53000 f7b54100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 17:07:23 2001 (3B7D878B)
f7b9b000 f7b9cd40 ASCTRM ASCTRM.SYS Mon Feb 05 12:50:30 2001 (3A7EE7E6)
f7bc3000 f7bc4900 splitter splitter.sys Wed Aug 04 02:07:46 2004 (41107D32)
f7bd3000 f7bd3d00 pciide pciide.sys Fri Aug 17 16:51:49 2001 (3B7D83E5)
f7bd4000 f7bd4d80 OPRGHDLR OPRGHDLR.SYS Fri Aug 17 16:57:55 2001 (3B7D8553)
f7c1e000 f7c1ed00 dxgthk dxgthk.sys Fri Aug 17 16:53:12 2001 (3B7D8438)
f7cb4000 f7cb4b80 drmkaud drmkaud.sys Wed Aug 04 02:07:56 2004 (41107D3C)
f7cc7000 f7cc7b80 Null Null.SYS Fri Aug 17 16:47:39 2001 (3B7D82EB)
f7cd5000 f7cd5de0 DMICall DMICall.sys Tue Dec 05 02:14:23 2000 (3A2C95CF)
f7d21000 f7d21c00 audstub audstub.sys Fri Aug 17 16:59:40 2001 (3B7D85BC)

Unloaded modules:
ee8fe000 ee941000 bthport.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7a0b000 f7a10000 BTHUSB.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f78bb000 f78c0000 BthEnum.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f6d7f000 f6d8e000 rfcomm.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee8e5000 ee8fe000 bthpan.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f73b5000 f73b9000 kbdhid.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f79db000 f79e0000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f79d3000 f79d8000 Flpydisk.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f79cb000 f79d2000 Fdc.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
Closing open log file c:\debuglog.txt

 

This dump is very strange. Do you have any others?

 

Sorry about that Pete.

Basically, the laptop just shuts off randomly. Well, it doesn't really seem to shut off, the display just goes black (both on the LCD and the external monitor). The lights on the laptop remain on, and I can hear it still running, but it doesn't respond to anything. I have to manually power it down.

This is a company computer, so the person who uses it explained to me that this can happen at any old time. There's nothing consistent as to when it shuts down. Sometimes a "Windows has recovered from a serious error" message pops up upon restart, sometimes not. It just happened again today, but I didn't see a dump file this time.

It's a sit and wait problem, which are the worst. I've disabled hibernation and set the computer to never go into hibernation mode, hoping that there's some issue with that.

 

Sounds like it would be a good idea to set this PC to give a BSOD when it crashes (easier to get some detail) and to make sure you have things set so you can get a full dump when it crashes. To do that, the pagefile must be on the system drive and must be at least 1.2 times physical memory size.

Right-click My Computer, click Properties, click the Advanced tab, click the Startup & Recovery Settings button then

 

I had done that already, Newt. Thanks, though.

On a side note, after it goes into this shut down, it takes lots of tries to finally power it back up. First, you have to hold down the power button so all the LEDs on the laptop shut off (to fully shut it down). Then when powering it back up, it seems it doesn't want to power on immediately. The LEDs go on, but the screen stays black. It takes a few times doing this to get rolling again.

Here is another dump file from the same day:

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.4.0007.2
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini031505-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_rtm.040803-2158
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055ab20
Debug session time: Tue Mar 15 10:57:13.950 2005 (GMT-5)
System Uptime: 0 days 0:35:20.639
Loading Kernel Symbols
............................................................................................................................................
Loading unloaded module list
..................
Loading User Symbols
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 804df224, ee403cf0, 0}

Probably caused by : hardware ( nt!KiServiceExit2+0 )

Followup: MachineOwner
---------

kd> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 804df224, The address that the exception occurred at
Arg3: ee403cf0, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

FAULTING_IP:
nt!KiServiceExit2+0
804df224 fa cli

TRAP_FRAME: ee403cf0 -- (.trap ffffffffee403cf0)
.trap ffffffffee403cf0
ErrCode = 00000000
eax=ffffffff ebx=00000030 ecx=000001b5 edx=00000000 esi=00142f60 edi=000004e4
eip=804df224 esp=ee403d64 ebp=ee403d64 iopl=0 nv up ei pl zr na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
nt!KiServiceExit2:
804df224 fa cli
.trap
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

CLI_FAULT_INSTR:
nt!KiServiceExit2+0
804df224 fa cli

LAST_CONTROL_TRANSFER: from 7c80a2f1 to 804df224

STACK_TEXT:
ee403d64 7c80a2f1 badb0d00 00000000 00010000 nt!KiServiceExit2
WARNING: Frame IP not in any known module. Following frames may be wrong.
02f1ff20 00000000 00000000 00000000 00000000 0x7c80a2f1


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nt!KiServiceExit2+0
804df224 fa cli

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: nt!KiServiceExit2+0

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: hardware

FAILURE_BUCKET_ID: CLI_FAULT

BUCKET_ID: CLI_FAULT

Followup: MachineOwner
---------

eax=ffffffff ebx=00000030 ecx=000001b5 edx=00000000 esi=00142f60 edi=000004e4
eip=804df224 esp=ee403d64 ebp=ee403d64 iopl=0 nv up ei pl zr na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
nt!KiServiceExit2:
804df224 fa cli
ChildEBP RetAddr Args to Child
ee403d64 7c80a2f1 badb0d00 00000000 00010000 nt!KiServiceExit2 (FPO: [0,0] TrapFrame @ ee403d64)
WARNING: Frame IP not in any known module. Following frames may be wrong.
02f1ff20 00000000 00000000 00000000 00000000 0x7c80a2f1
start end module name
804d7000 806eb780 nt ntoskrnl.exe Wed Aug 04 02:19:48 2004 (41108004)
806ec000 806ffd80 hal halacpi.dll Wed Aug 04 01:59:04 2004 (41107B28)
bf800000 bf9c0380 win32k win32k.sys Wed Aug 04 02:17:30 2004 (41107F7A)
bf9c1000 bf9d2580 dxg dxg.sys Wed Aug 04 02:00:51 2004 (41107B93)
bf9d3000 bf9e1000 ialmrnt5 ialmrnt5.dll Thu Jul 01 15:18:57 2004 (40E463A1)
bf9e1000 bf9ff000 ialmdnt5 ialmdnt5.dll Thu Jul 01 15:18:51 2004 (40E4639B)
bf9ff000 bfa23ea0 ialmdev5 ialmdev5.DLL Thu Jul 01 15:18:41 2004 (40E46391)
bfa24000 bfae1000 ialmdd5 ialmdd5.DLL Thu Jul 01 15:25:36 2004 (40E46530)
bffa0000 bffe5c00 ATMFD ATMFD.DLL Wed Aug 04 03:56:56 2004 (411096C8)
ed37d000 ed3a6f00 kmixer kmixer.sys Wed Aug 04 02:07:46 2004 (41107D32)
ed997000 ed9d7100 HTTP HTTP.sys Fri Oct 08 19:48:20 2004 (41672744)
edc5d000 edc71400 wdmaud wdmaud.sys Wed Aug 04 02:15:03 2004 (41107EE7)
edcaa000 edcb8d80 sysaudio sysaudio.sys Wed Aug 04 02:15:54 2004 (41107F1A)
edd3a000 edd4a960 NAVENG NAVENG.sys Thu Dec 30 16:46:10 2004 (41D47722)
edd73000 ede0ba60 NAVEX15 NAVEX15.sys Thu Dec 30 16:45:19 2004 (41D476EF)
ee0e6000 ee123000 NAVAP NAVAP.sys Wed Jun 19 20:57:11 2002 (3D112867)
ee123000 ee133780 SYMEVENT SYMEVENT.SYS Tue Jul 16 00:04:17 2002 (3D339B41)
ee364000 ee375000 NAVAPEL NAVAPEL.SYS Wed Jun 19 20:57:14 2002 (3D11286A)
ee39d000 ee3ef180 srv srv.sys Wed Aug 04 02:14:44 2004 (41107ED4)
ee508000 ee534400 mrxdav mrxdav.sys Wed Aug 04 02:00:49 2004 (41107B91)
ee629000 ee62b6c0 mdmxsdk mdmxsdk.sys Wed Apr 09 16:48:53 2003 (3E948735)
ee7a9000 ee7ac280 ndisuio ndisuio.sys Wed Aug 04 02:03:10 2004 (41107C1E)
ee8e6000 ee8fd480 dump_atapi dump_atapi.sys Wed Aug 04 01:59:41 2004 (41107B4D)
ee9ed000 ee9ef900 Dxapi Dxapi.sys Fri Aug 17 16:53:19 2001 (3B7D843F)
eea09000 eea29f00 ipnat ipnat.sys Wed Sep 29 18:28:36 2004 (415B3714)
eea2a000 eea98400 mrxsmb mrxsmb.sys Tue Jan 18 23:26:50 2005 (41EDE18A)
eea99000 eeac3a00 rdbss rdbss.sys Wed Oct 27 21:13:57 2004 (418047D5)
eeac4000 eeb04f00 vsdatant vsdatant.sys Wed Sep 22 21:39:10 2004 (4152293E)
eeb05000 eeb26d00 afd afd.sys Wed Aug 04 02:14:13 2004 (41107EB5)
eeb27000 eeb4ec00 netbt netbt.sys Wed Aug 04 02:14:36 2004 (41107ECC)
eeb4f000 eeba6a80 tcpip tcpip.sys Wed Aug 04 02:14:39 2004 (41107ECF)
eeba7000 eebb9400 ipsec ipsec.sys Wed Aug 04 02:14:27 2004 (41107EC3)
f6c5a000 f6c5c580 hidusb hidusb.sys Fri Aug 17 17:02:16 2001 (3B7D8658)
f6c62000 f6c65b00 usbscan usbscan.sys Wed Aug 04 01:58:44 2004 (41107B14)
f6c82000 f6cb5200 update update.sys Wed Aug 04 01:58:32 2004 (41107B08)
f6cb6000 f6ce6100 rdpdr rdpdr.sys Wed Aug 04 02:01:10 2004 (41107BA6)
f6daf000 f6dbfe00 psched psched.sys Wed Aug 04 02:04:16 2004 (41107C60)
f6dc0000 f6dd6680 ndiswan ndiswan.sys Wed Aug 04 02:14:30 2004 (41107EC6)
f6dd7000 f6e7cf80 HSF_CNXT HSF_CNXT.sys Tue Oct 14 10:05:45 2003 (3F8C02B9)
f6e7d000 f6f7ba80 HSF_DP HSF_DP.sys Tue Oct 14 10:04:04 2003 (3F8C0254)
f6f7c000 f6fac200 HSFHWICH HSFHWICH.sys Tue Oct 14 10:08:20 2003 (3F8C0354)
f6fad000 f6fc4940 aeaudio aeaudio.sys Thu Oct 23 14:17:07 2003 (3F981B23)
f7014000 f7037980 portcls portcls.sys Wed Aug 04 02:15:47 2004 (41107F13)
f7038000 f70cd800 smwdm smwdm.sys Fri Apr 09 12:41:29 2004 (4076D239)
f70ce000 f70f0680 ks ks.sys Wed Aug 04 02:15:20 2004 (41107EF8)
f70f1000 f7107640 Apfiltr Apfiltr.sys Mon Sep 29 00:31:37 2003 (3F77B5A9)
f7108000 f729ca00 w22n51 w22n51.sys Mon Mar 08 06:43:08 2004 (404C5C4C)
f729d000 f72c0800 e100b325 e100b325.sys Wed Sep 17 14:44:40 2003 (3F68AB98)
f72c1000 f72e3e80 USBPORT USBPORT.SYS Wed Aug 04 02:08:34 2004 (41107D62)
f72e4000 f72f7780 VIDEOPRT VIDEOPRT.SYS Wed Aug 04 02:07:04 2004 (41107D08)
f72f8000 f73a8cc0 ialmnt5 ialmnt5.sys Thu Jul 01 15:26:15 2004 (40E46557)
f73c5000 f73c7f80 mouhid mouhid.sys Fri Aug 17 16:47:57 2001 (3B7D82FD)
f7413000 f742d580 Mup Mup.sys Wed Aug 04 02:15:20 2004 (41107EF8)
f742e000 f745aa80 NDIS NDIS.sys Wed Aug 04 02:14:27 2004 (41107EC3)
f745b000 f74e7480 Ntfs Ntfs.sys Wed Aug 04 02:15:06 2004 (41107EEA)
f74e8000 f74fe780 KSecDD KSecDD.sys Wed Aug 04 01:59:45 2004 (41107B51)
f74ff000 f7510f00 sr sr.sys Wed Aug 04 02:06:22 2004 (41107CDE)
f7511000 f752f780 fltMgr fltMgr.sys Wed Aug 04 02:01:17 2004 (41107BAD)
f7530000 f7547480 atapi atapi.sys Wed Aug 04 01:59:41 2004 (41107B4D)
f7548000 f756d700 dmio dmio.sys Wed Aug 04 02:07:13 2004 (41107D11)
f756e000 f758c880 ftdisk ftdisk.sys Fri Aug 17 16:52:41 2001 (3B7D8419)
f758d000 f75aa480 pcmcia pcmcia.sys Wed Aug 04 02:07:45 2004 (41107D31)
f75ab000 f75bba80 pci pci.sys Wed Aug 04 02:07:45 2004 (41107D31)
f75bc000 f75e9d80 ACPI ACPI.sys Wed Aug 04 02:07:35 2004 (41107D27)
f760b000 f7613c00 isapnp isapnp.sys Fri Aug 17 16:58:01 2001 (3B7D8559)
f761b000 f7629e80 ohci1394 ohci1394.sys Wed Aug 04 02:10:05 2004 (41107DBD)
f762b000 f7638000 1394BUS 1394BUS.SYS Wed Aug 04 02:10:03 2004 (41107DBB)
f763b000 f7645500 MountMgr MountMgr.sys Wed Aug 04 01:58:29 2004 (41107B05)
f764b000 f7657c80 VolSnap VolSnap.sys Wed Aug 04 02:00:14 2004 (41107B6E)
f765b000 f7663e00 disk disk.sys Wed Aug 04 01:59:53 2004 (41107B59)
f766b000 f7677200 CLASSPNP CLASSPNP.SYS Wed Aug 04 02:14:26 2004 (41107EC2)
f769b000 f76a3d00 intelppm intelppm.sys Wed Aug 04 01:59:19 2004 (41107B37)
f76ab000 f76ba180 nic1394 nic1394.sys Wed Aug 04 01:58:28 2004 (41107B04)
f76bb000 f76cae00 tifmsony tifmsony.sys Fri May 21 14:46:49 2004 (40AE4E99)
f76cb000 f76d3100 SonyPI SonyPI.sys Mon Aug 19 22:59:29 2002 (3D61B091)
f76db000 f76e7e00 i8042prt i8042prt.sys Wed Aug 04 02:14:36 2004 (41107ECC)
f76eb000 f76f5380 imapi imapi.sys Wed Aug 04 02:00:12 2004 (41107B6C)
f76fb000 f7707180 cdrom cdrom.sys Wed Aug 04 01:59:52 2004 (41107B58)
f770b000 f7719080 redbook redbook.sys Wed Aug 04 01:59:34 2004 (41107B46)
f771b000 f7729b80 drmk drmk.sys Wed Aug 04 02:07:54 2004 (41107D3A)
f772b000 f7737880 rasl2tp rasl2tp.sys Wed Aug 04 02:14:21 2004 (41107EBD)
f773b000 f7745200 raspppoe raspppoe.sys Wed Aug 04 02:05:06 2004 (41107C92)
f774b000 f7756d00 raspptp raspptp.sys Wed Aug 04 02:14:26 2004 (41107EC2)
f775b000 f7763900 msgpc msgpc.sys Wed Aug 04 02:04:11 2004 (41107C5B)
f779b000 f77a4f00 termdd termdd.sys Wed Aug 04 01:58:52 2004 (41107B1C)
f77ab000 f77b4480 NDProxy NDProxy.SYS Fri Aug 17 16:55:30 2001 (3B7D84C2)
f77db000 f77e9100 usbhub usbhub.sys Wed Aug 04 02:08:40 2004 (41107D68)
f780b000 f7813700 netbios netbios.sys Wed Aug 04 02:03:19 2004 (41107C27)
f781b000 f7823880 Fips Fips.SYS Fri Aug 17 21:31:49 2001 (3B7DC585)
f782b000 f7833700 wanarp wanarp.sys Wed Aug 04 02:04:57 2004 (41107C89)
f783b000 f7849d80 arp1394 arp1394.sys Wed Aug 04 01:58:28 2004 (41107B04)
f785b000 f786a900 Cdfs Cdfs.SYS Wed Aug 04 02:14:09 2004 (41107EB1)
f786b000 f7873d80 HIDCLASS HIDCLASS.SYS Wed Aug 04 02:08:18 2004 (41107D52)
f788b000 f7891200 PCIIDEX PCIIDEX.SYS Wed Aug 04 01:59:40 2004 (41107B4C)
f7893000 f7897900 PartMgr PartMgr.sys Fri Aug 17 21:32:23 2001 (3B7DC5A7)
f789b000 f789fde0 PxHelp20 PxHelp20.sys Thu Jul 15 15:22:44 2004 (40F6D984)
f78c3000 f78c9180 HIDPARSE HIDPARSE.SYS Wed Aug 04 02:08:15 2004 (41107D4F)
f78cb000 f78d0200 vga vga.sys Wed Aug 04 02:07:06 2004 (41107D0A)
f78d3000 f78d7a80 Msfs Msfs.SYS Wed Aug 04 02:00:37 2004 (41107B85)
f78db000 f78e2880 Npfs Npfs.SYS Wed Aug 04 02:00:38 2004 (41107B86)
f7903000 f790ab80 usbccgp usbccgp.sys Wed Aug 04 02:08:45 2004 (41107D6D)
f7923000 f7929500 usbprint usbprint.sys Wed Aug 04 02:01:23 2004 (41107BB3)
f793b000 f793f500 watchdog watchdog.sys Wed Aug 04 02:07:32 2004 (41107D24)
f796b000 f796fb80 agnwifi agnwifi.sys Thu Apr 29 17:19:16 2004 (40917154)
f7983000 f7988000 usbuhci usbuhci.sys Wed Aug 04 02:08:34 2004 (41107D62)
f798b000 f7991800 usbehci usbehci.sys Wed Aug 04 02:08:34 2004 (41107D62)
f7993000 f7998020 SonyNC SonyNC.sys Thu Nov 09 05:15:07 2000 (3A0A792B)
f799b000 f79a1000 kbdclass kbdclass.sys Wed Aug 04 01:58:32 2004 (41107B08)
f79a3000 f79a8a00 mouclass mouclass.sys Wed Aug 04 01:58:32 2004 (41107B08)
f79ab000 f79b2000 GEARAspiWDM GEARAspiWDM.sys Tue Sep 14 10:58:38 2004 (4147071E)
f79b3000 f79ba580 Modem Modem.SYS Wed Aug 04 02:08:04 2004 (41107D44)
f79bb000 f79bf880 TDI TDI.SYS Wed Aug 04 02:07:47 2004 (41107D33)
f79d3000 f79d7580 ptilink ptilink.sys Fri Aug 17 16:49:53 2001 (3B7D8371)
f79db000 f79df080 raspti raspti.sys Fri Aug 17 16:55:32 2001 (3B7D84C4)
f79eb000 f79f0020 wanatw4 wanatw4.sys Tue Jul 16 11:23:14 2002 (3D343A62)
f7a1b000 f7a1e000 BOOTVID BOOTVID.dll Fri Aug 17 16:49:09 2001 (3B7D8345)
f7a1f000 f7a21480 compbatt compbatt.sys Fri Aug 17 16:57:58 2001 (3B7D8556)
f7a23000 f7a26700 BATTC BATTC.SYS Fri Aug 17 16:57:52 2001 (3B7D8550)
f7a27000 f7a29d80 ACPIEC ACPIEC.sys Fri Aug 17 16:57:55 2001 (3B7D8553)
f7ab7000 f7ab9280 rasacd rasacd.sys Fri Aug 17 16:55:39 2001 (3B7D84CB)
f7ac3000 f7ac6700 CmBatt CmBatt.sys Wed Aug 04 02:07:39 2004 (41107D2B)
f7acf000 f7ad1580 ndistapi ndistapi.sys Fri Aug 17 16:55:29 2001 (3B7D84C1)
f7aeb000 f7aeec80 mssmbios mssmbios.sys Wed Aug 04 02:07:47 2004 (41107D33)
f7afb000 f7afea00 kbdhid kbdhid.sys Wed Aug 04 01:58:33 2004 (41107B09)
f7b0b000 f7b0cb80 kdcom kdcom.dll Fri Aug 17 16:49:10 2001 (3B7D8346)
f7b0d000 f7b0e100 WMILIB WMILIB.SYS Fri Aug 17 17:07:23 2001 (3B7D878B)
f7b0f000 f7b10700 dmload dmload.sys Fri Aug 17 16:58:15 2001 (3B7D8567)
f7b41000 f7b42100 swenum swenum.sys Wed Aug 04 01:58:41 2004 (41107B11)
f7b55000 f7b56280 USBD USBD.SYS Fri Aug 17 17:02:58 2001 (3B7D8682)
f7b71000 f7b72d40 ASCTRM ASCTRM.SYS Mon Feb 05 12:50:30 2001 (3A7EE7E6)
f7b73000 f7b74f00 Fs_Rec Fs_Rec.SYS Fri Aug 17 16:49:37 2001 (3B7D8361)
f7b75000 f7b76080 Beep Beep.SYS Fri Aug 17 16:47:33 2001 (3B7D82E5)
f7b77000 f7b78080 mnmdd mnmdd.SYS Fri Aug 17 16:57:28 2001 (3B7D8538)
f7b79000 f7b7a080 RDPCDD RDPCDD.sys Fri Aug 17 16:46:56 2001 (3B7D82C0)
f7b95000 f7b96100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 17:07:23 2001 (3B7D878B)
f7bd3000 f7bd3d00 pciide pciide.sys Fri Aug 17 16:51:49 2001 (3B7D83E5)
f7bd4000 f7bd4d80 OPRGHDLR OPRGHDLR.SYS Fri Aug 17 16:57:55 2001 (3B7D8553)
f7c4d000 f7c4dd00 dxgthk dxgthk.sys Fri Aug 17 16:53:12 2001 (3B7D8438)
f7d0c000 f7d0cb80 Null Null.SYS Fri Aug 17 16:47:39 2001 (3B7D82EB)
f7d15000 f7d15c00 audstub audstub.sys Fri Aug 17 16:59:40 2001 (3B7D85BC)
f7d20000 f7d20de0 DMICall DMICall.sys Tue Dec 05 02:14:23 2000 (3A2C95CF)

Unloaded modules:
ed37d000 ed3a7000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
edc10000 edc3a000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
edc3a000 edc5d000 aec.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7c1e000 f7c1f000 drmkaud.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee2c4000 ee2d1000 DMusic.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
edf6c000 edf7a000 swmidi.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7b27000 f7b29000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee8fe000 ee941000 bthport.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7933000 f7938000 BTHUSB.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7953000 f7958000 BthEnum.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f6d2f000 f6d3e000 rfcomm.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee8a5000 ee8be000 bthpan.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee04d000 ee0e6000 NAVEX15.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ee03c000 ee04d000 NAVENG.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7ab3000 f7ab7000 kbdhid.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f78bb000 f78c0000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f7a13000 f7a18000 Flpydisk.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f7a0b000 f7a12000 Fdc.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
Closing open log file c:\debuglog.txt

 

ok, i see whats going on now. You need to reconfigure to get a FULL MEMORY dump rather than the minis you are getting now. Youll need to engage microsoft support to have the dump analyzed, it needs to be hand debugged.

Its crashing in a wierd state, im not at my desk, think thats the APC routine. The debugger cant figure out what really crashed, so the thing has to be rebuilt by hand.

Only other thing i can say is that DMICall.sys is loading. This is old and generally not something i am used to seeing on XP machines. You might want to investigate it. I see aec.sys, BthEnum.sys and some other bluetooth, DV stuff in there, can't tell the dates to make sure you are running the latest stuff.

 

I'm not too sure what that means in regards to what I should do from here.

This thing crashes all sorts of ways. I kept it running overnight, and came back to find it fine. I went to pick it up to put it on my lap, and it locked up on me. It was completely frozen, no response from mouse, keypad, etc.

 

Just set for a full memory dump (see the picture from post #5) and then when you have the crash, run that dump thru the analysis process and post the results so Joe will have more to work with.

 

I'm not too sure what that means in regards to what I should do from here.

The problem here is that your machine is crashing in a way thats abnormal. The debugger wizard cant figure out how to tell us whats broken. You will need to engage microsoft support ( http://support.microsoft.com/select/?target=assistance ) and have the experts debug it. They will want a FULL memory dump, not a mini.

I cannot go further over the internet. I pointed out those other drivers to you because I STRONGLY suspect the crash is the result of a malfunctioning driver, and those drivers are very new/very old/not popular, so are likely suspects for which have the problem.

From here, you can try disabling those drivers, or open a support ticket with microsoft.

 

Oops. I gotta read closer. Joe already said he had to pass on this one and that M$ support would have to do the deed. Oops.