Win2000 server blue screen

Hi all,
I have my Win2000 server that sometimes crash with bluescreen. I have already updated all the possible drivers, but the problem still remains.
Following I include the debuglog.txt.
Can anyone help me?


Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.4.0007.2
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINNT\Minidump\Mini031405-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINNT;C:\WINNT\system32;C:\WINNT\system32\drivers
Windows 2000 Kernel Version 2195 (Service Pack 4) UP Free x86 compatible
Kernel base = 0x80400000 PsLoadedModuleList = 0x80480780
Debug session time: Mon Mar 14 17:00:03.406 2005 (GMT+1)
System Uptime: not available
Loading Kernel Symbols
..............................................................................................
Loading unloaded module list
.........
Loading User Symbols
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {3b, 2, 0, bf1bad98}

Unable to load image tcpip.sys, Win32 error 2
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Unable to load image q57w2k.sys, Win32 error 2
*** WARNING: Unable to verify timestamp for q57w2k.sys
*** ERROR: Module load completed but symbols could not be loaded for q57w2k.sys
Probably caused by : q57w2k.sys ( q57w2k+5ff4 )

Followup: MachineOwner
---------

kd> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000003b, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: bf1bad98, address which referenced memory

Debugging Details:
------------------


OVERLAPPED_MODULE: ati2drad

READ_ADDRESS: unable to read from 804807d8
unable to read from 80480188
unable to read from 80480068
unable to read from 80471de0
unable to read from 80480080
unable to read from 80480184
unable to read from 80471de4
unable to read from 80480244
unable to read from 80480778
0000003b

CURRENT_IRQL: 2

FAULTING_IP:
tcpip+1ed98
bf1bad98 ?? ???

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: INTEL_CPU_MICROCODE_ZERO

BUGCHECK_STR: 0xD1

LAST_CONTROL_TRANSFER: from 88f0f02c to bf1bad98

TRAP_FRAME: 804701c4 -- (.trap ffffffff804701c4)
.trap ffffffff804701c4
ErrCode = 00000000
eax=ffffffff ebx=88a5fa68 ecx=ffffffff edx=00000002 esi=ffffffff edi=885b8848
eip=bf1bad98 esp=80470238 ebp=8047027c iopl=0 nv up ei pl nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
tcpip+0x1ed98:
bf1bad98 ?? ???
.trap
Resetting default scope

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
80470234 88f0f02c 8885be48 80463450 00000001 tcpip+0x1ed98
8047027c bf1a5a91 8885be48 c000023a 883dc3d8 0x88f0f02c
804702e4 bf19d15d 88e07ca8 6501a8c0 be9b2dd5 tcpip+0x9a91
80470330 bf19d05d bf19f1c7 88e07ca8 88f0f018 tcpip+0x115d
804703e8 bf19c98c 88e07ca8 88f0f02c 0000001c tcpip+0x105d
80470428 bf19c9ed 00000000 88f2dc78 88f0f00a tcpip+0x98c
80470464 bfe87183 88e12308 00000000 00000000 tcpip+0x9ed
804704bc bfdc6ff4 89046100 8047066c 00000001 NDIS!ethFilterDprIndicateReceivePacket+0x2ea
8047080c bfdd3566 00000001 000000de 88f4d000 q57w2k+0x5ff4
00000000 00000000 00000000 00000000 00000000 q57w2k+0x12566


FOLLOWUP_IP:
q57w2k+5ff4
bfdc6ff4 ?? ???

SYMBOL_STACK_INDEX: 8

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: q57w2k+5ff4

MODULE_NAME: q57w2k

IMAGE_NAME: q57w2k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 89091249

STACK_COMMAND: .trap ffffffff804701c4 ; kb

FAILURE_BUCKET_ID: 0xD1_q57w2k+5ff4

BUCKET_ID: 0xD1_q57w2k+5ff4

Followup: MachineOwner
---------

eax=ffdff13c ebx=0000000a ecx=00000000 edx=40000000 esi=bf1bad98 edi=0000003b
eip=80466d47 esp=804701b0 ebp=804701c4 iopl=0 nv up ei ng nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000286
nt!KiTrap0E+0x20b:
80466d47 f7457000000200 test dword ptr [ebp+0x70],0x20000 ss:0010:80470234=00010202
ChildEBP RetAddr Args to Child
804701c4 bf1bad98 88a7b9e8 88a7b9e8 d2646641 nt!KiTrap0E+0x20b (FPO: [0,0] TrapFrame @ 804701c4)
WARNING: Stack unwind information not available. Following frames may be wrong.
80470234 88f0f02c 8885be48 80463450 00000001 tcpip+0x1ed98
8047027c bf1a5a91 8885be48 c000023a 883dc3d8 0x88f0f02c
804702e4 bf19d15d 88e07ca8 6501a8c0 be9b2dd5 tcpip+0x9a91
80470330 bf19d05d bf19f1c7 88e07ca8 88f0f018 tcpip+0x115d
804703e8 bf19c98c 88e07ca8 88f0f02c 0000001c tcpip+0x105d
80470428 bf19c9ed 00000000 88f2dc78 88f0f00a tcpip+0x98c
80470464 bfe87183 88e12308 00000000 00000000 tcpip+0x9ed
804704bc bfdc6ff4 89046100 8047066c 00000001 NDIS!ethFilterDprIndicateReceivePacket+0x2ea (FPO: [Non-Fpo])
8047080c bfdd3566 00000001 000000de 88f4d000 q57w2k+0x5ff4
00000000 00000000 00000000 00000000 00000000 q57w2k+0x12566
start end module name
80062000 80076100 hal halaacpi.dll Fri Mar 21 03:04:40 2003 (3E7A7338)
80400000 805bff80 nt ntoskrnl.exe Thu Oct 21 05:55:33 2004 (41773335)
a0000000 a018f000 win32k win32k.sys unavailable (FFFFFFFE)
bdab1000 bdab6000 asyncmac asyncmac.sys ***** Invalid (89091249)
be10d000 be11d000 ipsec ipsec.sys ***** Invalid (E2742EE8)
be8f5000 be918000 Fastfat Fastfat.SYS unavailable (FFFFFFFE)
beda2000 bedab000 Fips Fips.SYS unavailable (FFFFFFFE)
bedfa000 bee36000 srv srv.sys ***** Invalid (E1362F68)
beee0000 beefe000 afd afd.sys ***** Invalid (89032B49)
bf03e000 bf095000 ati2drad ati2drad.dll unavailable (FFFFFFFE)
bf095000 bf0ab000 dump_adpu160m dump_adpu160m.sys ***** Invalid (89035FA9)
bf0d3000 bf138000 mrxsmb mrxsmb.sys ***** Invalid (E14C89C8)
bf14a000 bf174000 rdbss rdbss.sys ***** Invalid (89091349)
bf174000 bf19c000 netbt netbt.sys ***** Invalid (89032B49)
bf19c000 bf1ee000 tcpip tcpip.sys ***** Invalid (E14BF4A8)
bf2d0000 bf2d4000 dump_scsiport dump_scsiport.sys unavailable (FFFFFFFE)
bf310000 bf318000 wanarp wanarp.sys ***** Invalid (E14C3FE8)
bf320000 bf327000 sysmgmt sysmgmt.sys unavailable (FFFFFFFE)
bf330000 bf371000 vinwm vinwm.sys ***** Invalid (89091249)
bfb91000 bfbbc000 update update.sys unavailable (FFFFFFFE)
bfbbc000 bfbdc000 ks ks.sys unavailable (FFFFFFFE)
bfbdc000 bfbf3000 ndiswan ndiswan.sys ***** Invalid (E144AD28)
bfc1b000 bfd20000 columbus columbus.sys ***** Invalid (89091009)
bfd20000 bfd6b000 cpqasm cpqasm.sys ***** Invalid (89091009)
bfd6b000 bfdc1000 ati2mpad ati2mpad.sys ***** Invalid (89046E09)
bfdc1000 bfde0000 q57w2k q57w2k.sys ***** Invalid (89091249)
bfde8000 bfdec000 serenum serenum.sys unavailable (FFFFFFFE)
bfe00000 bfe04000 vga vga.sys ***** Invalid (89046E09)
bfe50000 bfe65640 Mup Mup.sys Wed Jan 15 20:54:01 2003 (3E25BC59)
bfe66000 bfe8faa0 NDIS NDIS.sys Wed Apr 30 01:05:01 2003 (3EAF051D)
bfe90000 bff0d800 Ntfs Ntfs.sys Thu Jun 05 00:11:33 2003 (3EDE6E95)
bff0e000 bff1f7c0 KSecDD KSecDD.sys Sun Sep 21 02:32:19 2003 (3F6CF193)
bff20000 bff321c0 Dfs Dfs.sys Wed Feb 12 03:19:06 2003 (3E49AF1A)
bff33000 bff48500 adpu160m adpu160m.sys Fri Jun 27 22:33:46 2003 (3EFCAA2A)
bff49000 bff5b0c0 SCSIPORT SCSIPORT.SYS Sat May 17 03:11:02 2003 (3EC58C26)
bff5c000 bff82aa0 LsiCsb6 LsiCsb6.sys Fri May 02 19:51:45 2003 (3EB2B031)
bff83000 bff98180 atapi atapi.sys Tue Apr 01 20:08:25 2003 (3E89D599)
bff99000 bffba9c0 dmio dmio.sys Wed Jan 15 20:47:04 2003 (3E25BAB8)
bffbb000 bffd74e0 ftdisk ftdisk.sys Tue Apr 01 00:21:58 2003 (3E88BF86)
bffd8000 bffffc20 ACPI ACPI.sys Wed Jan 15 20:44:22 2003 (3E25BA16)
f6800000 f680e800 pci pci.sys Wed Jan 15 20:44:07 2003 (3E25BA07)
f6810000 f681b780 isapnp isapnp.sys Wed Jan 15 20:43:47 2003 (3E25B9F3)
f6820000 f68290e0 symmpi symmpi.sys Tue Dec 10 18:31:28 2002 (3DF624F0)
f6830000 f6838700 CLASSPNP CLASSPNP.SYS Wed Jan 15 20:42:51 2003 (3E25B9BB)
f6840000 f684f000 udd udd.sys Tue Nov 30 18:05:22 1999 (384403D2)
f6850000 f685d000 VIDEOPRT VIDEOPRT.SYS unavailable (FFFFFFFE)
f6910000 f691c000 i8042prt i8042prt.sys ***** Invalid (89091009)
f6920000 f6930000 serial serial.sys ***** Invalid (89091009)
f6930000 f693d000 rasl2tp rasl2tp.sys ***** Invalid (89091249)
f6940000 f694c000 raspptp raspptp.sys ***** Invalid (E13EBE28)
f6950000 f695f000 parallel parallel.sys ***** Invalid (89091009)
f6980000 f698a000 usbhub usbhub.sys ***** Invalid (E1311A48)
f6990000 f699a000 NDProxy NDProxy.SYS ***** Invalid (89091249)
f69a0000 f69a9000 Npfs Npfs.SYS unavailable (FFFFFFFE)
f69b0000 f69b9000 msgpc msgpc.sys ***** Invalid (E14C2588)
f69c0000 f69c9000 netbios netbios.sys ***** Invalid (89032B49)
f6a10000 f6a1f000 Cdfs Cdfs.SYS unavailable (FFFFFFFE)
f6a80000 f6a85520 PCIIDEX PCIIDEX.SYS Tue Feb 25 19:31:08 2003 (3E5BB66C)
f6a88000 f6a8f4c0 MountMgr MountMgr.sys Tue Feb 10 20:47:53 2004 (40293569)
f6a90000 f6a96320 symc8xx symc8xx.sys Fri Mar 30 19:01:54 2001 (3AC4BC02)
f6a98000 f6a9d180 sym_hi sym_hi.sys Sat Sep 25 21:11:49 1999 (37ED1E75)
f6aa0000 f6aa7720 disk disk.sys Wed Jan 15 20:43:05 2003 (3E25B9C9)
f6ac8000 f6acf000 kbdclass kbdclass.sys ***** Invalid (89091009)
f6ad0000 f6ad5000 flpydisk flpydisk.sys unavailable (FFFFFFFE)
f6ad8000 f6ade000 mouclass mouclass.sys ***** Invalid (89091009)
f6ae8000 f6aef000 parport parport.sys ***** Invalid (89091009)
f6b00000 f6b07000 EFS EFS.SYS ***** Invalid (E14B8008)
f6b08000 f6b0f000 fdc fdc.sys unavailable (FFFFFFFE)
f6b10000 f6b16000 NaiFiltr NaiFiltr.sys unavailable (FFFFFFFE)
f6b18000 f6b1f000 cdrom cdrom.sys ***** Invalid (89091469)
f6b28000 f6b2e000 openhci openhci.sys ***** Invalid (89035F49)
f6b40000 f6b45000 USBD USBD.SYS unavailable (FFFFFFFE)
f6b50000 f6b56000 Msfs Msfs.SYS unavailable (FFFFFFFE)
f6b80000 f6b85000 ptilink ptilink.sys unavailable (FFFFFFFE)
f6b90000 f6b95000 raspti raspti.sys ***** Invalid (E14A30C8)
f6c10000 f6c12a20 BOOTVID BOOTVID.dll Thu Nov 04 02:24:33 1999 (3820E051)
f6c14000 f6c16d00 PartMgr PartMgr.sys Wed Jan 15 20:43:07 2003 (3E25B9CB)
f6c18000 f6c1bfe0 symc810 symc810.sys Sat Sep 25 21:11:49 1999 (37ED1E75)
f6c1c000 f6c1f360 cpqarry2 cpqarry2.sys Sat Oct 02 01:47:57 1999 (37F5482D)
f6c20000 f6c23c80 cpqcissm cpqcissm.sys Mon May 19 18:19:35 2003 (3EC90417)
f6c94000 f6c97000 ndistapi ndistapi.sys unavailable (FFFFFFFE)
f6ca8000 f6cac000 TDI TDI.SYS ***** Invalid (89091249)
f6d00000 f6d01d20 Diskperf Diskperf.sys Wed Feb 12 22:34:38 2003 (3E4ABDEE)
f6d02000 f6d03b80 dmload dmload.sys Wed Jan 15 20:47:06 2003 (3E25BABA)
f6d04000 f6d05080 NaiFsRec NaiFsRec.sys Wed Apr 04 21:10:03 2001 (3ACB718B)
f6d12000 f6d14000 Fs_Rec Fs_Rec.SYS unavailable (FFFFFFFE)
f6d1a000 f6d1c000 rasacd rasacd.sys unavailable (FFFFFFFE)
f6d3a000 f6d3c000 ParVdm ParVdm.SYS unavailable (FFFFFFFE)
f6dc8000 f6dc8f80 WMILIB WMILIB.SYS Sat Sep 25 20:36:47 1999 (37ED163F)
f6dc9000 f6dc9b00 pciide pciide.sys Wed Jan 15 20:43:03 2003 (3E25B9C7)
f6dda000 f6ddb000 Null Null.SYS unavailable (FFFFFFFE)
f6ddf000 f6de0000 Beep Beep.SYS unavailable (FFFFFFFE)
f6de5000 f6de6000 mnmdd mnmdd.SYS ***** Invalid (89046E09)
f6dfb000 f6dfc000 audstub audstub.sys unavailable (FFFFFFFE)
f6e1b000 f6e1c000 swenum swenum.sys ***** Invalid (88F54D29)

Unloaded modules:
bdb40000 bdb55000 VGA.dll
Timestamp: unavailable (00000000)
Checksum: 00000000
bdb40000 bdb55000 VGA.dll
Timestamp: unavailable (00000000)
Checksum: 00000000
bdb40000 bdb55000 VGA.dll
Timestamp: unavailable (00000000)
Checksum: 00000000
be50c000 be521000 VGA.dll
Timestamp: unavailable (00000000)
Checksum: 00000000
bf080000 bf095000 VGA.dll
Timestamp: unavailable (00000000)
Checksum: 00000000
bf03e000 bf095000 ati2drad.dll
Timestamp: unavailable (00000000)
Checksum: 00000000
f69d0000 f69d9000 redbook.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f6b38000 f6b3d000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
bfe08000 bfe0b000 Sfloppy.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
Closing open log file c:\debuglog.txt

 

did u run the tool on the machine that crashed while connected to the internet? That dump isnt readable. youll need to either rerun the tool in the previously mentioned condition, or collect a new dump and try again.

the debugger said q57w2k.sys is on this crashing stack. are you sure you've updated it?

 

I run the tool from a remote site, using VNC over the internet. I don't know if this is a problem, maybe I must run the tool disconnecting the network cable so the drivers are "free" of use?

I have downloaded from HP site the latest SystemPack and the latest network board drivers, and follow a person via phone to install them.

Sorry, maybe I think I don't know very well how to use the tool and dump files. I've tried to opend directly the memory.dmp located in c:\winnt folder, and after the corresponding in the minidump folder (that is wich you see posted): it seems same result.
What can I do?

 

ok, sounds like you did everything correct, the dump is just corrupt. you may want to switch the machine to a kernel-only dump. and make sure your pagefile and disk space will handle it. collect a new dump, and lets try again