Kensington Wireless Destop keyboard problem

Hello All -

Before going too far with this post, I'd like for everyone to know that I'm not the world's worst speller or a complete neophyte when it comes to using a keyboard. From this point on, my problem should be readily apparent. This is a Kensington K64364, btw.

In Noember, 2004 I purchased a Kensington Wireless desktop from acomputer shop here in town. From the first day I have had nthing but grief with the keyboard recording every strke imake ont. I am not the fastest typist in the world as I oly use two fingers but I do that at about 30wpm. I can' believe that this wonder of modern technology can't keep up with my twofigers.

I have gone back to the shop and they told m that they couldn't do anything for me and that I should contact kensinton support. I did that in december and since then I have not been able to get this resolvd.

I'm not asking for a "fix" here, i just want to know if anone out there has come up against the same problem. and if so, how did you resolve it/ Short of using a trash can, that is. It can'tbe done with sftware because there was no software 'in thbox'.

I'm sure you can see how aggravating and frustrating this problem can be. Most of my time spent in front of this computer doing e-mail or other things requiring a keyboard is spent re-reading and correcting spelling, punctuation, missed spaces and non-existant capitals. Seven times in this paragraph alone.

I have been told by Kensington "this product is on back order for a long time and hence there is a delay in shipping the product." What kind of customer support is that? The first time I contacted them was Dec. 19, 2004 and four times since then, including today. I'm ready to take this thing out and prop it up on a fence post and see how many pieces a shot gun can make of it.

Thanks for allowing me to vent a little here.


Mike

 

Thanks for the reply, Pete.

Yes, I have done all of that. The mouse works perfectly. The receiver is attached to the bottom side of my desk within 1 inch of being at the same level as the keyboard and less than 24" away. There is nothing between the receiver and the keyboard to block the signal but air.

Your suggestion to mail the pieces back to Kensington, after blasting it with the shot gun, is intriguing. I'll work on a way to "catch and retain" all of the pieces before the actual act of destruction.

Naturally, they will be packaged with care and sent Postage Due. I wonder how many bricks I can fit in a shoe box and still leave room for the keyboard fragments.

I suppose I could use the keyboard pieces as 'packing' so as not to have the bricks damaged during shipment.


Mike

 

I might suggest looking in the BIOS settings. Check the USB Legacy Support is enabled. If there is USB Port 64/60 Emulation it relates to "Win NT enviroment ", so I suppose(?) that should be disabled. If you are changing settings in the BIOS, have a PS2 keyboard handy just in case.

Also suggest you try typing when booted to a startup/boot floppy, may give you some leads.

Matt

 

Thanks for the reply, Matt -

Unfortunately, all I can say is: Huh?; and I'm still !!

Me being just a tad bit short of "schtoopid ", your response doesn't make much sense to me.

Sorry. Please elaborate.


Mke

 

Sorry Mike, I didn't explain very well.

If you look at your motherboard manual, it will give instructions on how to enter the BIOS (could be called CMOS) settings. (Usually, on the first or second screens at startup it will say something like "Press ___ key to enter BIOS ", but some don't.)
If you can't enter the settings, the USB legacy may be disabled and you will need to change to a PS2 keyboard.
It may be best to look through the motherboard manual first to see where the USB listings are and what they do.
USB listings for my computer are under the Chipset Features menu. The USB Legacy setting allows the computer to run basic USB hardware at startup, which maybe is what you need to check.

There may be an easy way around it. You can get a USB to PS2 adapter (did one come with the keyboard? Try Radioshack). I have these on my daughter's computer for the mouse and keyboard. That computer has trouble with USB, so I changed to PS2. There is no effect on performance and I do not have to worry about changing BIOS settings or having a spare PS2 keyboard around in case the settings are lost.

Matt

 

Hi Matt -

Both mouse and ******board are PS2.

I sent yet another 'note' to Kensington Support (if you can call it that) and let them know how unhappy I was with their supposed solution. It won't do any good, I'm sure, but I feel better. Now where did I put those shells . . . . .

Someday I may start getting new keyboards in the mail. With all of the 'back-ordering' I've been told about, I may be able to have a "getting-into-business" sale. Watch this space!!


Mike

 

UPDATE - Finally . . . . Voila!!

This problem has finally been solved. About ten days ago I received a new Kensington Model #64356 "Comfort Type Rechargeable Wireless Optical Desktop" (what a mouthful) via FedEx.

I can now type merrily away at my blazing 30 wpm speed and not have to go back and constanly add or change characters, spaces and punctuation in everything I do.

I also have two brand new, still in the box, Kensington wireless desktops for a Mac that I received on the same day about six weeks ago!! Look for them on eBay very soon.

The offending and now-retired keyboard, mouse and antennae will be used for target practice in the not-too-distant future and layed to rest in a very deep hole somewhere in the Missouri Ozarks. Hopefully to be found and wondered over by a future generation.


Mike