"The shell stopped unexpectedly and Explorer.exe was restarted." DUMP DATA

Over the last few days, whilst using a W2K Server SP4 box, the screen has paused, cleared and refreshed. The Event ID 1002, "The shell stopped unexpectedly and Explorer.exe was restarted." appears in the Application Log.

I was trawling the web for an answer, found JoeHobart's thread, and am hoping that he will extend his offer of help to me too.

I can't think of any software that was installed recently that coincides with this starting to happen.

Below is the results of running Dump Data Collection Tool. Does it throw any light on what might be causing it? Thanks for *any* pointers you might be able to offer.

Code:

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger  Version 6.4.0007.2
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Administrator\Desktop\user.dmp]
User Dump File: Only application data is available

Windows 2000 Version 2195 UP Free x86 compatible
Product: Server, suite: TerminalServer SingleUserTS
Debug session time: Sat Mar  5 19:31:16.687 2005 (GMT+0)
System Uptime: 2 days 11:32:19.487
Process Uptime: not available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINNT;C:\WINNT\system32;C:\WINNT\system32\drivers
........................................................................................
(c88.914): Access violation - code c0000005 (!!! second chance !!!)
eax=036f3c30 ebx=00000001 ecx=00152738 edx=00028001 esi=000cfc78 edi=70aa03ab
eip=071760fc esp=00e7f9cc ebp=00e7fa10 iopl=0         nv up ei pl nz na pe nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000202
071760fc ??               ???
0:001> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: ntdll!_PEB                                    ***
***                                                                   ***
*************************************************************************

FAULTING_IP: 
+71760fc
071760fc ??               ???

EXCEPTION_RECORD:  ffffffff -- (.exr ffffffffffffffff)
.exr ffffffffffffffff
ExceptionAddress: 071760fc
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 071760fc
Attempt to read from address 071760fc

FAULTING_THREAD:  00000914

DEFAULT_BUCKET_ID:  APPLICATION_FAULT

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at  "0x%08lx" referenced memory at  "0x%08lx ". The memory could not be  "%s ".

READ_ADDRESS:  071760fc 

BUGCHECK_STR:  ACCESS_VIOLATION

THREAD_ATTRIBUTES: 
LAST_CONTROL_TRANSFER:  from 0013ec45 to 071760fc

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
00e7f9c8 0013ec45 715758ef 00000001 71573ba6 0x71760fc
00e7fa10 715758fa 000cfc78 71573bc0 000cfc78 0x13ec45
00e7fa18 71573bc0 000cfc78 715754a8 00153a98 browseui!CMenuSFToolbar::v_OnEmptyToolbar+0x8
00e7fa20 715754a8 00153a98 00153a98 71565b9e browseui!CMenuToolbarBase::EmptyToolbar+0x12
00e7fa2c 71565b9e 00153a98 0000000f 00153a9c browseui!CMenuSFToolbar::v_Close+0x18
00e7fa3c 715658fc 00153a98 00000000 70aa03ab browseui!CMenuBand::CloseDW+0x37
00e7fa50 71565d4e 0009d8b8 7154f7df 00000001 browseui!CMenuBand::~CMenuBand+0x87
00e7fa58 7154f7df 00000001 71543fbc 00153a98 browseui!CMenuBand::`scalar deleting destructor'+0x8
00e7fa60 71543fbc 00153a98 715768bf 0009d8c8 browseui!CToolBand::Release+0x18
00e7fa68 715768bf 0009d8c8 0009d8b8 7157778a browseui!IUnknown_SafeReleaseAndNullPtr+0x13
00e7fa74 7157778a 036e8ea8 715758ef 00000001 browseui!CMenuData::~CMenuData+0x12
00e7fa7c 715758ef 00000001 71573ba6 0009d8b8 browseui!CMenuData::`scalar deleting destructor'+0x8
00e7fa84 71573ba6 0009d8b8 036e8dc8 036e8ea8 browseui!CMenuSFToolbar::v_OnDeleteButton+0xe
00e7fac0 715758fa 036e8ea8 71573bc0 036e8ea8 browseui!CMenuToolbarBase::v_OnEmptyToolbar+0x70
00e7fac8 71573bc0 036e8ea8 715754a8 00000000 browseui!CMenuSFToolbar::v_OnEmptyToolbar+0x8
00e7fad0 715754a8 00000000 0016a358 71565b9e browseui!CMenuToolbarBase::EmptyToolbar+0x12
00e7fadc 71565b9e 00000000 00000000 0009c624 browseui!CMenuSFToolbar::v_Close+0x18
00e7faec 7156e237 0016a358 00000000 00132160 browseui!CMenuBand::CloseDW+0x37
00e7fb08 715507a0 0009c624 00000000 001321a8 browseui!CMenuSite::SetDeskBarSite+0x4f
00e7fb24 71550613 00132148 00000000 0013218c browseui!CBaseBar::SetClient+0x25
00e7fb34 7156d6fd 00132140 00000000 80004005 browseui!CBaseBar::CloseDW+0x10
00e7fb4c 70aa98c8 0013218c 00000000 0007f0ec browseui!CMenuDeskBar::SetSite+0x57
00e7fb68 71565b1c 0013218c 00000000 0040d2e8 SHLWAPI!IUnknown_SetSite+0x30
00e7fb88 71566b05 0007f080 00000000 00000001 browseui!CMenuBand::InvalidateItem+0x72
00e7fba8 0040d168 0007f05c 0040d2d8 10000000 browseui!CMenuBand::Exec+0x5b3
00e7fbcc 00407951 0000001a 00000561 00000000 explorer!RefreshStartMenu+0x38
00e7fc3c 004031a0 0000a065 c0000000 00000561 explorer!Tray_Command+0x356
00e7fce0 77e3a420 00030120 00000561 00000000 explorer!Tray_WndProc+0xa42
00e7fd00 77e16381 00402c70 00030120 00000561 USER32!UserCallWinProc+0x18
00e7fd30 77e17361 0046e8b0 00000561 00000000 USER32!SendMessageWorker+0x31e
00e7fd50 7155cc2f 00030120 00000561 00000000 USER32!SendMessageW+0x44
00e7fd70 7155ccc7 00000561 00000000 00000000 browseui!UEMSendTrayMessage+0x41
00e7fd9c 0040ecb0 00030120 00000113 0000000e browseui!UEMTimerProc+0x8f
00e7fdc0 0040333b 00000113 0000000e 00000000 explorer!Tray_OnTimerService+0xcc
00e7fe6c 77e3a420 00030120 00000113 0000000e explorer!Tray_WndProc+0xa33
00e7fe8c 77e14605 00402c70 00030120 00000113 USER32!UserCallWinProc+0x18
00e7ff18 77e1a7ba 00e7ff30 00000000 0040a98c USER32!DispatchMessageWorker+0x2e4
00e7ff24 0040a98c 00e7ff30 00030120 00000113 USER32!DispatchMessageW+0xb
00e7ff4c 0040a389 70aad0af 00400000 00370031 explorer!Tray_MessageLoop+0x6
00e7ff50 70aad0af 00400000 00370031 00350031 explorer!Tray_MainThreadProc+0x13
00e7ffb4 7c57b388 00000000 00370031 00350031 SHLWAPI!WrapperThreadProc+0x92
00e7ffec 00000000 70aad01d 0006fee0 00000000 KERNEL32!BaseThreadStart+0x52


FAILED_INSTRUCTION_ADDRESS: 
+71760fc
071760fc ??               ???

FOLLOWUP_IP: 
browseui!CMenuSFToolbar::v_OnEmptyToolbar+8
715758fa 6a01             push    0x1

SYMBOL_STACK_INDEX:  2

FOLLOWUP_NAME:  MachineOwner

SYMBOL_NAME:  browseui!CMenuSFToolbar::v_OnEmptyToolbar+8

MODULE_NAME:  browseui

IMAGE_NAME:  browseui.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  41b65bb9

STACK_COMMAND:  ~1s ; kb

FAILURE_BUCKET_ID:  ACCESS_VIOLATION_BAD_IP_browseui!CMenuSFToolbar::v_OnEmptyToolbar+8

BUCKET_ID:  ACCESS_VIOLATION_BAD_IP_browseui!CMenuSFToolbar::v_OnEmptyToolbar+8

Followup: MachineOwner
---------

eax=036f3c30 ebx=00000001 ecx=00152738 edx=00028001 esi=000cfc78 edi=70aa03ab
eip=071760fc esp=00e7f9cc ebp=00e7fa10 iopl=0         nv up ei pl nz na pe nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000202
071760fc ??               ???
ChildEBP RetAddr  Args to Child              
WARNING: Frame IP not in any known module. Following frames may be wrong.
00e7f9c8 0013ec45 715758ef 00000001 71573ba6 0x71760fc
00e7fa10 715758fa 000cfc78 71573bc0 000cfc78 0x13ec45
00e7fa18 71573bc0 000cfc78 715754a8 00153a98 browseui!CMenuSFToolbar::v_OnEmptyToolbar+0x8 (FPO: [0,0,1])
00e7fa20 715754a8 00153a98 00153a98 71565b9e browseui!CMenuToolbarBase::EmptyToolbar+0x12 (FPO: [0,0,1])
00e7fa2c 71565b9e 00153a98 0000000f 00153a9c browseui!CMenuSFToolbar::v_Close+0x18 (FPO: [0,0,2])
00e7fa3c 715658fc 00153a98 00000000 70aa03ab browseui!CMenuBand::CloseDW+0x37 (FPO: [2,0,3])
00e7fa50 71565d4e 0009d8b8 7154f7df 00000001 browseui!CMenuBand::~CMenuBand+0x87 (FPO: [0,0,2])
00e7fa58 7154f7df 00000001 71543fbc 00153a98 browseui!CMenuBand::`scalar deleting destructor'+0x8 (FPO: [1,0,1])
00e7fa60 71543fbc 00153a98 715768bf 0009d8c8 browseui!CToolBand::Release+0x18 (FPO: [1,0,0])
00e7fa68 715768bf 0009d8c8 0009d8b8 7157778a browseui!IUnknown_SafeReleaseAndNullPtr+0x13 (FPO: [1,0,0])
00e7fa74 7157778a 036e8ea8 715758ef 00000001 browseui!CMenuData::~CMenuData+0x12 (FPO: [0,0,1])
00e7fa7c 715758ef 00000001 71573ba6 0009d8b8 browseui!CMenuData::`scalar deleting destructor'+0x8 (FPO: [1,0,1])
00e7fa84 71573ba6 0009d8b8 036e8dc8 036e8ea8 browseui!CMenuSFToolbar::v_OnDeleteButton+0xe (FPO: [1,0,0])
00e7fac0 715758fa 036e8ea8 71573bc0 036e8ea8 browseui!CMenuToolbarBase::v_OnEmptyToolbar+0x70 (FPO: [Non-Fpo])
00e7fac8 71573bc0 036e8ea8 715754a8 00000000 browseui!CMenuSFToolbar::v_OnEmptyToolbar+0x8 (FPO: [0,0,1])
00e7fad0 715754a8 00000000 0016a358 71565b9e browseui!CMenuToolbarBase::EmptyToolbar+0x12 (FPO: [0,0,1])
00e7fadc 71565b9e 00000000 00000000 0009c624 browseui!CMenuSFToolbar::v_Close+0x18 (FPO: [0,0,2])
00e7faec 7156e237 0016a358 00000000 00132160 browseui!CMenuBand::CloseDW+0x37 (FPO: [2,0,3])
00e7fb08 715507a0 0009c624 00000000 001321a8 browseui!CMenuSite::SetDeskBarSite+0x4f (FPO: [Non-Fpo])
00e7fb24 71550613 00132148 00000000 0013218c browseui!CBaseBar::SetClient+0x25 (FPO: [Non-Fpo])
start    end        module name
00400000 0043e000   explorer explorer.exe Wed Apr 16 05:00:39 2003 (3E9CD567)
00cf0000 00e39000   SHDOCVW  SHDOCVW.DLL  Wed Dec 08 01:34:44 2004 (41B65A34)
01520000 01724000   MSI      MSI.DLL      Mon Mar 10 23:21:33 2003 (3E6D1DFD)
022f0000 02328000   split    split.dll    ***** Invalid (940E28D3)
02730000 0273a000   jeshlstb jeshlstb.dll Wed Aug 01 19:47:10 2001 (3B684EAE)
02740000 0275b000   BCShellEx BCShellEx.dll Fri Jun 19 23:22:17 1992 (2A425E19)
02860000 0286c000   avgse    avgse.dll    Thu May 25 14:46:38 2000 (392D2EBE)
02a20000 02a27000   iec      iec.dll      Thu Sep 12 04:10:08 2002 (3D800590)
03910000 0391f000   ftpshext ftpshext.dll Wed Aug 06 18:59:32 2003 (3F314204)
0a4f0000 0a4fb000   AcroIEHelper AcroIEHelper.dll Thu May 15 08:47:39 2003 (3EC3461B)
10000000 1000e000   pgpmn    pgpmn.dll    Sun Aug 20 22:37:30 2000 (39A04F9A)
16200000 16206000   WZSHLSTB WZSHLSTB.DLL Wed Nov 21 14:38:56 2001 (3BFBBC80)
1a400000 1a47d000   urlmon   urlmon.dll   Wed Dec 08 00:37:42 2004 (41B64CD6)
22000000 22007000   PGPhk    PGPhk.dll    Sun Aug 20 22:31:35 2000 (39A04E37)
32520000 32532000   msohev   msohev.dll   Tue Feb 13 01:42:31 2001 (3A889107)
49090000 491ed000   MSONSEXT MSONSEXT.DLL Sat Feb 10 11:24:24 2001 (3A8524E8)
492e0000 492ec000   nsextint nsextint.dll Mon Jan 22 11:24:49 2001 (3A6C1881)
49980000 49995000   pkmws    pkmws.dll    Mon Jan 22 11:24:53 2001 (3A6C1885)
63000000 63096000   WININET  WININET.dll  Wed Dec 08 00:36:55 2004 (41B64CA7)
6a8f0000 6a910000   MSVFW32  MSVFW32.DLL  Fri Jun 20 03:44:08 2003 (3EF274F8)
6e420000 6e426000   INDICDLL INDICDLL.dll Tue Nov 30 09:32:46 1999 (384399BE)
70020000 70025000   faxshell faxshell.dll Tue Nov 30 09:32:21 1999 (384399A5)
70340000 70381000   webcheck webcheck.dll Thu Aug 29 15:13:06 2002 (3D6E2BF2)
703d0000 703eb000   actxprxy actxprxy.dll Thu Aug 29 15:13:06 2002 (3D6E2BF2)
70a70000 70ad6000   SHLWAPI  SHLWAPI.DLL  Wed Dec 08 02:11:49 2004 (41B662E5)
71500000 715fc000   browseui browseui.dll Wed Dec 08 01:41:13 2004 (41B65BB9)
71710000 71794000   COMCTL32 COMCTL32.DLL Thu Aug 29 15:13:07 2002 (3D6E2BF3)
718c0000 71944000   shdoclc  shdoclc.dll  Thu Aug 29 15:13:07 2002 (3D6E2BF3)
71960000 71972000   browselc browselc.dll Thu Aug 29 15:13:07 2002 (3D6E2BF3)
71f00000 71f4d000   docprop2 docprop2.dll Tue Nov 30 09:32:00 1999 (38439990)
74870000 74886000   AVIFIL32 AVIFIL32.DLL Fri Jun 20 03:43:49 2003 (3EF274E5)
75020000 75028000   WS2HELP  WS2HELP.DLL  Tue Nov 30 09:31:09 1999 (3843995D)
75030000 75044000   WS2_32   WS2_32.DLL   Fri Jun 20 03:44:22 2003 (3EF27506)
75050000 75058000   WSOCK32  WSOCK32.DLL  Fri Jun 20 03:44:22 2003 (3EF27506)
75150000 7515f000   SAMLIB   SAMLIB.dll   Wed Mar 24 02:17:02 2004 (4060EF9E)
75160000 7516c000   ntlanman ntlanman.dll Thu Sep 02 21:03:49 2004 (41377CA5)
75170000 751bf000   NETAPI32 NETAPI32.DLL Thu Jun 10 17:58:10 2004 (40C89322)
751c0000 751c6000   NETRAP   NETRAP.dll   Tue Nov 30 09:31:07 1999 (3843995B)
751d0000 75208000   NETUI1   NETUI1.dll   Tue Nov 30 09:31:07 1999 (3843995B)
75210000 75225000   NETUI0   NETUI0.dll   Fri Jun 20 03:44:09 2003 (3EF274F9)
759b0000 759b6000   LZ32     LZ32.DLL     Fri Jun 20 03:43:46 2003 (3EF274E2)
75d40000 75d46000   msadp32  msadp32.acm  Tue Nov 30 09:30:55 1999 (3843994F)
75e60000 75e7a000   IMM32    IMM32.DLL    Fri Jun 20 03:43:46 2003 (3EF274E2)
76620000 76630000   MPR      MPR.DLL      Wed Mar 24 02:17:02 2004 (4060EF9E)
766d0000 766e8000   stobject stobject.dll Fri Jun 20 03:43:44 2003 (3EF274E0)
766f0000 766f7000   POWRPROF POWRPROF.DLL Fri Jun 20 03:43:44 2003 (3EF274E0)
76700000 76709000   mmcshext mmcshext.dll Wed Dec 01 07:37:36 1999 (3844D040)
76710000 76718000   LINKINFO LINKINFO.DLL Thu Sep 02 21:03:49 2004 (41377CA5)
76720000 7672d000   hhsetup  hhsetup.dll  Fri Jun 20 03:43:44 2003 (3EF274E0)
76740000 76748000   BATMETER BATMETER.DLL Fri Jun 20 03:43:44 2003 (3EF274E0)
76930000 7695b000   WINTRUST WINTRUST.dll Wed Mar 24 02:17:00 2004 (4060EF9C)
76b30000 76b6e000   COMDLG32 COMDLG32.dll Fri Jun 20 03:43:43 2003 (3EF274DF)
76b70000 76b84000   HLINK    HLINK.dll    Tue Nov 16 10:37:17 2004 (4199D85D)
76df0000 76e01000   mydocs   mydocs.dll   Fri Jun 20 03:43:43 2003 (3EF274DF)
76f20000 76f97000   NETSHELL NETSHELL.dll Fri Jun 20 03:43:43 2003 (3EF274DF)
76fa0000 76faf000   ntshrui  ntshrui.dll  Wed Dec 01 07:37:31 1999 (3844D03B)
76fb0000 770ab000   MFC42u   MFC42u.DLL   Fri Jun 20 03:43:42 2003 (3EF274DE)
770b0000 770b7000   CfgMgr32 CfgMgr32.dll Wed Dec 01 07:37:31 1999 (3844D03B)
770c0000 770e3000   CSCDLL   CSCDLL.DLL   Fri Jun 20 03:43:42 2003 (3EF274DE)
773e0000 773f5000   ATL      ATL.DLL      Fri Jun 20 03:43:42 2003 (3EF274DE)
77400000 77408000   msacm32  msacm32.drv  Wed Dec 01 07:37:29 1999 (3844D039)
77410000 77423000   MSACM32_77410000 MSACM32.dll  Wed Dec 01 07:37:29 1999 (3844D039)
77430000 77440000   MSASN1   MSASN1.DLL   Wed Mar 24 02:17:00 2004 (4060EF9C)
77560000 77568000   wdmaud   wdmaud.drv   Fri Jun 20 03:43:42 2003 (3EF274DE)
77570000 775a0000   WINMM    WINMM.DLL    Wed Dec 01 07:37:28 1999 (3844D038)
775a0000 77630000   CLBCATQ  CLBCATQ.DLL  Thu Mar 11 21:29:21 2004 (4050DA31)
77820000 77827000   VERSION  VERSION.dll  Fri Jun 20 03:43:41 2003 (3EF274DD)
77840000 7787e000   cscui    cscui.dll    Fri Jun 20 03:43:41 2003 (3EF274DD)
77880000 7790e000   SETUPAPI SETUPAPI.DLL Fri Jun 20 03:43:41 2003 (3EF274DD)
77920000 77943000   IMAGEHLP IMAGEHLP.dll Fri Jun 20 03:43:41 2003 (3EF274DD)
77950000 7797a000   WLDAP32  WLDAP32.DLL  Fri Jun 20 03:43:41 2003 (3EF274DD)
77980000 779a4000   DNSAPI   DNSAPI.DLL   Wed Mar 24 02:17:00 2004 (4060EF9C)
779b0000 77a4b000   OLEAUT32 OLEAUT32.dll Fri Jun 20 03:43:41 2003 (3EF274DD)
77a50000 77b3f000   OLE32    OLE32.DLL    Tue Jan 18 04:47:38 2005 (41EC94EA)
77bf0000 77c01000   NTDSAPI  NTDSAPI.dll  Fri Jun 20 03:43:41 2003 (3EF274DD)
77d30000 77da1000   RPCRT4   RPCRT4.DLL   Thu Mar 11 21:29:21 2004 (4050DA31)
77e10000 77e6f000   USER32   USER32.dll   Wed Dec 29 09:14:10 2004 (41D27562)
77f40000 77f7b000   GDI32    GDI32.DLL    Fri Jun 18 00:05:28 2004 (40D223B8)
77f80000 77ffd000   ntdll    ntdll.dll    Wed Mar 24 02:16:59 2004 (4060EF9B)
78000000 78045000   msvcrt   msvcrt.dll   Tue Mar 11 18:55:17 2003 (3E6E3115)
780c0000 7814d000   MSVCP50  MSVCP50.dll  Wed Aug 20 06:13:22 1997 (33FA7CF2)
782f0000 78535000   SHELL32  SHELL32.dll  Fri Dec 10 09:27:29 2004 (41B96C01)
785d0000 78733000   query    query.dll    Fri Jun 20 03:44:13 2003 (3EF274FD)
7c0f0000 7c151000   USERENV  USERENV.DLL  Tue Aug 05 23:14:10 2003 (3F302C32)
7c2d0000 7c332000   ADVAPI32 ADVAPI32.DLL Wed Mar 24 02:17:00 2004 (4060EF9C)
7c340000 7c34f000   Secur32  Secur32.dll  Fri Jun 20 03:43:41 2003 (3EF274DD)
7c570000 7c623000   KERNEL32 KERNEL32.DLL Fri Jun 18 00:05:28 2004 (40D223B8)
7c740000 7c7c7000   CRYPT32  CRYPT32.dll  Wed Mar 24 02:17:00 2004 (4060EF9C)
Closing open log file c:\debuglog.txt

 

it didnt resolve the symbols for ntdll, thats unusual. Do you have a hotfix installed specifically for ntoskrnl/ntdll?

It *appears* that its in the process of fooling with a toolbar, and it blowed up. I cant tell if its stack corruption, or an unloaded module callback. You've got a bunch of third party shell extensions in there, I also recommend you try shellexview to disable all the non microsoft shell extensions, and see where you stand after that.

 

Thanks for the reply. That was quick!

Um, not that I know of. It's just a W2K SP4 pretty much bang-up-to-date with patches. I did install it as single CPU originally with a dual-mobo board, and then fitted a single processor later, running "Update Driver" to make it use the 2nd processor. Dunno if that would constitute a kernel patch...

That's all a bit Greek to me, but I'll take a look at that app and see what it throws up.

Thanks again, Joe!

 

Ever Find A Solution

Did you find a solution to the eplorer crashes and restarts? I'm having the same problem.

 

Nope. It even happened when I was logged on locally with no applications running. I'm still none the wiser :-\

 

Aidan's problem

Aidan : looks like split.dll might be the cause of your problem. It's usually installed as part of the Split Shell Extension (an otherwise cool file splitting utility). I experienced severe explorer.exe crashes while the extension was installed, after I upgraded to XP SP2.

Try uninstalling the extension using Add/Remove Programs and see how it goes. In my case, doing this took care of the problem.

Rgds,

nh

 

2 Chinook

Hey, thanks for the info. Never made the connection as it wasn't running as an app when the crashes occured, but that broadly tallies with when it was installed (and, yeah, it's a really handy utility).

Will see if that does the trick. Thanks for taking the time to post