problem with usbs

hi.... i have a problem withj my usbs.....

windows xp detect them..tehy are activate, windows says that but when i plug any device with usb...it doesnt works...

Example_:
I plug in my sony camcorder turn it on and it isnt detected by any means....

i run hijack....as i saw in other forums...and its like this


***********
Logfile of HijackThis v1.99.0
Scan saved at 04:03, on 26/02/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Archivos de programa\Archivos comunes\Symantec Shared\SNDSrvc.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7Debug\mdm.exe
C:\Archivos de programa\Norton AntiVirus\navapsvc.exe
C:\Archivos de programa\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\ScsiAccess.EXE
C:\Archivos de programa\Archivos comunes\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Archivos de programa\MSN Apps\Updater\01.02.3000.1001\es\msnappau.exe
C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Archivos de programa\MSN Messenger\MsnMsgr.Exe
C:\Archivos de programa\Microsoft AntiSpyware\gcasDtServ.exe
C:\Archivos de programa\Yahoo!\Messenger\ymsgr_tray.exe
C:\Archivos de programa\Anti-Virus&Trojan Advanced\Anti-Virus.exe
C:\Archivos de programa\Internet Explorer\iexplore.exe
C:\Documents and Settings\Usuario\Escritorio\HijackThis.exe
C:\Archivos de programa\Messenger\msmsgs.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.axtel.net/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Vínculos
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Archivos de programa\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Archivos de programa\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Archivos de programa\MSN Apps\MSN Toolbar\01.02.3000.1001\es\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Archivos de programa\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Archivos de programa\MSN Apps\MSN Toolbar\01.02.3000.1001\es\msntb.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Archivos de programa\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [gcasServ] "C:\Archivos de programa\Microsoft AntiSpyware\gcasServ.exe "
O4 - HKLM\..\Run: [msnappau] "C:\Archivos de programa\MSN Apps\Updater\01.02.3000.1001\es\msnappau.exe "
O4 - HKLM\..\Run: [ccApp] "C:\Archivos de programa\Archivos comunes\Symantec Shared\ccApp.exe "
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\ARCHIV~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Archivos de programa\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Archivos de programa\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Anti-Virus&Trojan Advanced.lnk = C:\Archivos de programa\Anti-Virus&Trojan Advanced\Anti-Virus.exe
O4 - Global Startup: Software Kodak EasyShare.lnk = C:\Archivos de programa\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\ARCHIV~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Consola de Sun Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Archivos de programa\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\ARCHIV~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\ARCHIV~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Archivos de programa\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'c:\archivos de programa\newdotnet\newdotnet6_38.dll' missing
O12 - Plugin for .mid: C:\Archivos de programa\Internet Explorer\PLUGINS\npqtplugin2.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.axtel.net/
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab30149.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab30149.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmessengersetupdownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2A155B85-8189-4347-B0E8-92AE7D9FFF9F}: NameServer = 200.52.12.131 200.52.12.132
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\ccSetMgr.exe
O23 - Service: Servicio del administrador de discos lógicos - Unknown - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Registro de sucesos - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Servicio COM de grabación de CD de IMAPI - Unknown - C:\WINDOWS\System32\imapi.exe
O23 - Service: Escritorio remoto compartido de NetMeeting - Unknown - C:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service - Symantec Corporation - C:\Archivos de programa\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service - Symantec Corporation - C:\Archivos de programa\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Plug and Play - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Administrador de sesión de Ayuda de escritorio remoto - Unknown - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Archivos de programa\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\ARCHIV~1\ARCHIV~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Tarjeta inteligente - Unknown - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: ScsiAccess - Unknown - C:\WINDOWS\system32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Archivos de programa\Archivos comunes\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Registros y alertas de rendimiento - Unknown - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: Instantáneas de volumen - Unknown - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Adaptador de rendimiento de WMI - Unknown - C:\WINDOWS\System32\wbem\wmiapsrv.exe

what can i do....
im so tired....i have do all things possible...

thanks...
if yu can write to my email...Removed by Mod.

greetings

 

Hola!

Check if u have the "enable on board usb" option in your BIOS (type repeatidely the DEL key before windows starts). Enable it if disabled.

Check for any other "enabling usb" like phrase it this one is not matching.

 

hi again...thanks....

I was looking for that option in the BIOS but i cant found any "usb" related option....

how other way can it be named????

I tried periphals and advanced bios setup...and i didnt find anything.

thanks

 

Did the usb problem occured after u installed sp2?

 

the pproblem was ...that it had virus all over the pc....i did Norton, antispywares, panda online, etc....and after that i installed almost 30 critical updates including SP 2....and i dont recall it they started malfunction after this, but i think thats true....

What can i do....=?
I dont know what else to do??!!! Im very desperate.
thanks
ç

 

Try updating the usb driver, there seems to be an issue with sp2 and usb :
Right click on My computer>properties > device manager
Find the line "USB controllers ", select "USB Root Hub ", right click > "update ".

 

Success has been had in the past by removing all USB controllers and hubs from device manager and reboot. They will be re installed by windows. I had this problem the first time I installed SP2.

 

I already did

Bmoore1129:

thanks, but i have do everything posibble....
i erase the usb drivers from device manager....and reboot
yes, windows detect new hardware (when i pulg any device),
but the problem is that it doesnt detect the camrecorde(for example) as a readable drive neither the usb printer....and all the devices that i have ....its useless...

What else can i do, rather than formatting.?

 

have u checked if there's a sp2-updated driver on ur cam manufacturer website? Same for printer?

try uninstalling sp2 to check if it works without it. (add/remove program)

 

ok i will try that

The devices doesnt have any problem, because i have used them, and plug them in my office´s pc....and they work perfectly, but the "uninstalling sp2" sounds a good option....ill try that----

i havent did that because i was trying to fix it any other way....
Anyway if i uninstall sp2 can i reinstall it without problem...
or which are the pros and cons of having/not having SP2--.--

greetings.

 

At least we'll know if ur pb is related to sp2...
I understand ur office computer has sp2 as well?

 

yes my office pc has SP2

Hi again...thanks for your help...-.

My office pc does have SP2 installed....and all the plug in devices have worked all right....

So as soon as i get home ill try the solution you offered me....

Thanks....

Ill lte you know....