DUMP DATA - C0000005 in Photoshop elements - confirm causer

Hi,
I have read a thread on C0000005 faults which I thought was very appropriate to the error I am getting, I followed the instructions for the dump analyzer. I would like to confirm that I read it correctly in that DISCWRITER.DLL is the cause of my problem... here is my dump data:

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.4.0007.2
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [J:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: SingleUserTS
Debug session time: Fri Feb 18 20:32:10.000 2005 (GMT-5)
System Uptime: not available
Process Uptime: 0 days 0:06:28.000
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: J:\WINDOWS;J:\WINDOWS\system32;J:\WINDOWS\system32\drivers
.......................................................................................................................................
(da4.a4c): Access violation - code c0000005 (!!! second chance !!!)
eax=00000000 ebx=00000000 ecx=00000001 edx=0022ed65 esi=00000000 edi=0d4b3805
eip=10002ad0 esp=0022ecf0 ebp=020b9050 iopl=0 nv up ei pl nz ac po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00240216
*** WARNING: Unable to verify checksum for DiscWriter.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for DiscWriter.dll -
DiscWriter!PtDiscWriter:tDiscWriter+0x280:
10002ad0 8a10 mov dl,[eax] ds:0023:00000000=??
0:000> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


FAULTING_IP:
DiscWriter!PtDiscWriter:tDiscWriter+280
10002ad0 8a10 mov dl,[eax]

EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
.exr ffffffffffffffff
ExceptionAddress: 10002ad0 (DiscWriter!PtDiscWriter:tDiscWriter+0x00000280)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000000
Attempt to read from address 00000000

DEFAULT_BUCKET_ID: APPLICATION_FAULT

PROCESS_NAME: PhotoshopElementsOrganizer.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

READ_ADDRESS: 00000000

BUGCHECK_STR: ACCESS_VIOLATION

THREAD_ATTRIBUTES:
LAST_CONTROL_TRANSFER: from 00000000 to 10002ad0

STACK_TEXT:
020b9050 00000000 00000000 00000000 00000000 DiscWriter!PtDiscWriter:tDiscWriter+0x280


FOLLOWUP_IP:
DiscWriter!PtDiscWriter:tDiscWriter+280
10002ad0 8a10 mov dl,[eax]

SYMBOL_STACK_INDEX: 0

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: DiscWriter!PtDiscWriter:tDiscWriter+280

MODULE_NAME: DiscWriter

IMAGE_NAME: DiscWriter.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 41612907

STACK_COMMAND: .ecxr ; kb

FAILURE_BUCKET_ID: ACCESS_VIOLATION_DiscWriter!PtDiscWriter:tDiscWriter+280

BUCKET_ID: ACCESS_VIOLATION_DiscWriter!PtDiscWriter:tDiscWriter+280

Followup: MachineOwner
---------

eax=00000000 ebx=00000000 ecx=00000001 edx=0022ed65 esi=00000000 edi=0d4b3805
eip=10002ad0 esp=0022ecf0 ebp=020b9050 iopl=0 nv up ei pl nz ac po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00240216
DiscWriter!PtDiscWriter:tDiscWriter+0x280:
10002ad0 8a10 mov dl,[eax] ds:0023:00000000=??
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
020b9050 00000000 00000000 00000000 00000000 DiscWriter!PtDiscWriter:tDiscWriter+0x280
start end module name
00400000 011aa000 PhotoshopElementsOrganizer PhotoshopElementsOrganizer.exe Tue Jan 18 14:00:42 2005 (41ED5CDA)
01200000 0127d000 WebAccessUtils WebAccessUtils.dll Thu Oct 09 13:51:14 2003 (3F85A012)
01280000 012af000 Bib Bib.dll Wed Jul 21 05:14:35 2004 (40FE33FB)
012b0000 0133f000 ACE ACE.dll Thu Aug 12 14:39:53 2004 (411BB979)
01340000 01372000 ARE ARE.dll Mon Mar 01 00:40:35 2004 (4042CCD3)
01380000 013ef000 AdobeXMP AdobeXMP.dll Wed Jul 21 07:35:38 2004 (40FE550A)
013f0000 01416000 AXE8SharedExpat AXE8SharedExpat.dll Wed Jul 21 08:44:56 2004 (40FE6548)
01420000 0145e000 asn_er asn.er.dll Fri Apr 18 18:43:07 2003 (3EA07F7B)
01460000 01809000 EspionAlbum EspionAlbum.dll Tue Aug 31 22:26:30 2004 (41353356)
01810000 0190d000 libmmd libmmd.dll Sat Mar 08 00:11:07 2003 (3E697B6B)
01910000 01921000 OperaMgr OperaMgr.dll Wed Sep 08 16:23:19 2004 (413F6A37)
01930000 01948000 Track1Filter Track1Filter.dll Mon Oct 04 06:45:03 2004 (416129AF)
01950000 01968000 Track2Filter Track2Filter.dll Mon Oct 04 06:47:25 2004 (41612A3D)
01970000 01982000 PtPlatform PtPlatform.dll Mon Oct 04 06:40:35 2004 (416128A3)
025c0000 02610000 PhotoshopAdapter PhotoshopAdapter.apl Thu Sep 16 20:22:10 2004 (414A2E32)
02660000 0269a000 AWSCommonSymbols AWSCommonSymbols.dll Thu Oct 09 13:48:04 2003 (3F859F54)
02750000 0276e000 PrimoSDK PrimoSDK.dll Thu May 06 17:43:29 2004 (409AB181)
02770000 027eb000 px px.dll Thu May 06 17:43:08 2004 (409AB16C)
02a00000 02ba1000 AGM AGM.dll Wed Mar 03 14:18:35 2004 (40462F8B)
02bb0000 02d4d000 CoolType CoolType.dll Mon Mar 15 15:11:48 2004 (40560E04)
02d60000 02dae000 AXEParser AXEParser.dll Tue Sep 23 05:05:58 2003 (3F700CF6)
02ed0000 02fb9000 AdobeOLS AdobeOLS.dll Thu Sep 09 16:49:44 2004 (4140C1E8)
04a00000 04a49000 QuickTimeCapture QuickTimeCapture.qtx Thu Apr 08 16:28:59 2004 (4075B60B)
04a70000 04aee000 QuickTimeEffects QuickTimeEffects.qtx Thu Apr 08 16:28:59 2004 (4075B60B)
04b10000 04b94000 QuickTimeImage QuickTimeImage.qtx Thu Apr 08 16:28:59 2004 (4075B60B)
04bd0000 04c48000 QuickTimeMPEG4 QuickTimeMPEG4.qtx Thu Sep 23 20:18:55 2004 (415367EF)
04c60000 04d14000 QuickTimeMPEG4Authoring QuickTimeMPEG4Authoring.qtx Thu Sep 23 20:18:55 2004 (415367EF)
04d40000 04df9000 QuickTimeStreaming QuickTimeStreaming.qtx Thu Apr 08 16:28:58 2004 (4075B60A)
0b920000 0b945000 AocCache AocCache.dll Mon Oct 04 06:46:13 2004 (416129F5)
0bdf0000 0be5b000 svg2pdf svg2pdf.dll Mon Oct 04 06:40:18 2004 (41612892)
0be60000 0c27e000 PDFL60 PDFL60.dll Tue Mar 16 21:28:38 2004 (4057B7D6)
0c280000 0c303000 JP2KLib JP2KLib.dll Thu Sep 02 01:58:01 2004 (4136B669)
0c310000 0c347000 BIBUtils BIBUtils.dll Fri Nov 07 13:21:05 2003 (3FABE291)
0c480000 0c745000 xpsp2res xpsp2res.dll Wed Aug 04 03:56:41 2004 (411096B9)
0cea0000 0ceb0000 CTAGENT CTAGENT.DLL Mon Mar 15 21:52:36 2004 (40566BF4)
0d1e0000 0d23b000 pxdrv pxdrv.dll Fri Apr 30 17:20:33 2004 (4092C321)
0d250000 0d277000 pxmas pxmas.dll Thu May 06 17:41:28 2004 (409AB108)
0d290000 0d310000 pxwave pxwave.dll Thu May 06 17:41:02 2004 (409AB0EE)
0f9a0000 0f9ab000 vbajet32 vbajet32.dll Mon Feb 25 15:50:15 2002 (3C7AA387)
0f9c0000 0fa22000 expsrv expsrv.dll Wed May 08 16:17:07 2002 (3CD987C3)
0ffd0000 0fff8000 rsaenh rsaenh.dll Tue Jul 06 22:17:12 2004 (40EB5D28)
10000000 10009000 DiscWriter DiscWriter.dll Mon Oct 04 06:42:15 2004 (41612907)
1b000000 1b170000 msjet40 msjet40.dll Wed Feb 18 22:42:36 2004 (403430AC)
1b2c0000 1b2cd000 msjter40 msjter40.dll Thu May 09 14:09:53 2002 (3CDABB71)
1b2d0000 1b2f6000 msjint40 msjint40.dll Thu May 06 18:40:18 2004 (409ABED2)
1b5d0000 1b665000 mswstr10 mswstr10.dll Thu May 06 18:40:18 2004 (409ABED2)
1b810000 1b84a000 msjtes40 msjtes40.dll Wed Feb 18 22:42:36 2004 (403430AC)
20000000 20017000 odbcint odbcint.dll Wed Aug 04 03:57:25 2004 (411096E5)
39d00000 3a09e000 qt_mt qt-mt.dll Mon Oct 04 07:58:41 2004 (41613AF1)
4dd40000 4dd84000 odbcjt32 odbcjt32.dll Wed Aug 04 03:57:27 2004 (411096E7)
5ad70000 5ada8000 uxtheme uxtheme.dll Wed Aug 04 03:56:43 2004 (411096BB)
5b860000 5b8b4000 netapi32 netapi32.dll Wed Aug 04 03:56:28 2004 (411096AC)
5d130000 5d13e000 odbcji32 odbcji32.dll Wed Aug 04 03:57:26 2004 (411096E6)
5edd0000 5ede7000 olepro32 olepro32.dll Wed Aug 04 03:57:43 2004 (411096F7)
5fe80000 5fe9b000 odbccp32 odbccp32.dll Wed Aug 04 03:57:22 2004 (411096E2)
629c0000 629c9000 lpk lpk.dll Wed Aug 04 03:56:26 2004 (411096AA)
662b0000 66308000 hnetcfg hnetcfg.dll Wed Aug 04 03:56:16 2004 (411096A0)
66800000 66e31000 QuickTime QuickTime.qts Thu Sep 23 20:18:54 2004 (415367EE)
66e40000 66ea0000 QuickTimeVR QuickTimeVR.qtx Thu Apr 08 16:28:58 2004 (4075B60A)
66ee0000 66ef2000 QuickTimeCheck QuickTimeCheck.OCX Thu Apr 08 16:28:58 2004 (4075B60A)
67020000 670f7000 QuickTimeInternetExtras QuickTimeInternetExtras.qtx Thu Sep 23 20:18:55 2004 (415367EF)
67100000 67291000 QuickTimeAuthoring QuickTimeAuthoring.qtx Thu Sep 23 20:18:55 2004 (415367EF)
672f0000 67373000 QuickTimeMusic QuickTimeMusic.qtx Thu Apr 08 16:28:59 2004 (4075B60B)
673c0000 6742a000 QuickTimeMPEG QuickTimeMPEG.qtx Thu Apr 08 16:28:59 2004 (4075B60B)
67430000 674ad000 QuickTimeEssentials QuickTimeEssentials.qtx Thu Apr 08 16:28:59 2004 (4075B60B)
67640000 676d3000 QuickTime3GPP QuickTime3GPP.qtx Thu Apr 08 16:28:59 2004 (4075B60B)
677c0000 677df000 QuickTimeStreamingExtras QuickTimeStreamingExtras.qtx Thu Apr 08 16:28:59 2004 (4075B60B)
67890000 678dc000 QuickTimeStreamingAuthoring QuickTimeStreamingAuthoring.qtx Thu Sep 23 20:18:55 2004 (415367EF)
69450000 69466000 faultrep faultrep.dll Wed Aug 04 03:56:05 2004 (41109695)
6f130000 6f3cf000 svgre svgre.dll Thu Sep 02 22:39:21 2004 (4137D959)
71a50000 71a8f000 mswsock mswsock.dll Wed Aug 04 03:59:20 2004 (41109758)
71a90000 71a98000 wshtcpip wshtcpip.dll Wed Aug 04 03:57:49 2004 (411096FD)
71aa0000 71aa8000 ws2help ws2help.dll Wed Aug 04 03:57:39 2004 (411096F3)
71ab0000 71ac7000 ws2_32 ws2_32.dll Wed Aug 04 03:57:38 2004 (411096F2)
71ad0000 71ad9000 wsock32 wsock32.dll Wed Aug 04 03:57:51 2004 (411096FF)
71b20000 71b32000 mpr mpr.dll Wed Aug 04 03:56:46 2004 (411096BE)
722b0000 722b5000 sensapi sensapi.dll Wed Aug 04 03:56:28 2004 (411096AC)
72d10000 72d18000 msacm32 msacm32.drv Sat Aug 18 01:33:30 2001 (3B7DFE2A)
72d20000 72d29000 wdmaud wdmaud.drv Wed Aug 04 03:56:54 2004 (411096C6)
73000000 73026000 winspool winspool.drv Wed Aug 04 03:56:38 2004 (411096B6)
73760000 737a9000 ddraw ddraw.dll Wed Aug 04 03:56:16 2004 (411096A0)
73b30000 73b44000 mscms mscms.dll Wed Aug 04 03:57:26 2004 (411096E6)
73bc0000 73bc6000 dciman32 dciman32.dll Wed Aug 04 03:56:15 2004 (4110969F)
73c20000 73c2b000 atmlib atmlib.dll Wed Aug 04 03:56:57 2004 (411096C9)
73ee0000 73ee4000 ksuser ksuser.dll Wed Aug 04 03:56:29 2004 (411096AD)
73f10000 73f6c000 dsound dsound.dll Wed Aug 04 03:57:08 2004 (411096D4)
74320000 7435d000 odbc32 odbc32.dll Wed Aug 04 03:57:17 2004 (411096DD)
74810000 7497d000 quartz quartz.dll Wed Aug 04 03:56:31 2004 (411096AF)
74d90000 74dfb000 usp10 usp10.dll Wed Aug 04 03:56:42 2004 (411096BA)
755c0000 755ee000 msctfime msctfime.ime Wed Aug 04 03:57:31 2004 (411096EB)
75e90000 75f40000 sxs sxs.dll Wed Aug 04 02:14:57 2004 (41107EE1)
76360000 76370000 winsta winsta.dll Wed Aug 04 03:56:40 2004 (411096B8)
76380000 76385000 msimg32 msimg32.dll Wed Aug 04 03:58:31 2004 (41109727)
76390000 763ad000 imm32 imm32.dll Wed Aug 04 03:56:30 2004 (411096AE)
763b0000 763f9000 comdlg32 comdlg32.dll Wed Aug 04 03:56:32 2004 (411096B0)
769c0000 76a73000 userenv userenv.dll Wed Aug 04 03:56:41 2004 (411096B9)
76b40000 76b6d000 winmm winmm.dll Wed Aug 04 03:57:10 2004 (411096D6)
76bf0000 76bfb000 psapi psapi.dll Wed Aug 04 03:56:58 2004 (411096CA)
76c30000 76c5e000 wintrust wintrust.dll Wed Aug 04 03:56:41 2004 (411096B9)
76c90000 76cb8000 imagehlp imagehlp.dll Wed Aug 04 03:56:25 2004 (411096A9)
76d60000 76d79000 iphlpapi iphlpapi.dll Wed Aug 04 03:56:10 2004 (4110969A)
76e80000 76e8e000 rtutils rtutils.dll Wed Aug 04 03:56:36 2004 (411096B4)
76e90000 76ea2000 rasman rasman.dll Wed Aug 04 03:56:29 2004 (411096AD)
76eb0000 76edf000 tapi32 tapi32.dll Wed Aug 04 03:56:38 2004 (411096B6)
76ee0000 76f1c000 rasapi32 rasapi32.dll Wed Aug 04 03:56:25 2004 (411096A9)
76f20000 76f47000 dnsapi dnsapi.dll Wed Aug 04 03:56:45 2004 (411096BD)
76f50000 76f58000 wtsapi32 wtsapi32.dll Wed Aug 04 03:57:55 2004 (41109703)
76fc0000 76fc6000 rasadhlp rasadhlp.dll Wed Aug 04 03:56:24 2004 (411096A8)
76fd0000 7704f000 clbcatq clbcatq.dll Wed Aug 04 03:56:18 2004 (411096A2)
77050000 77115000 comres comres.dll Wed Aug 04 03:56:36 2004 (411096B4)
77120000 771ac000 oleaut32 oleaut32.dll Wed Aug 04 03:57:39 2004 (411096F3)
771b0000 77256000 wininet wininet.dll Thu Jan 27 12:13:17 2005 (41F9212D)
77260000 772fe000 urlmon urlmon.dll Thu Jan 27 12:13:17 2005 (41F9212D)
773d0000 774d2000 comctl32 comctl32.dll Wed Aug 04 03:55:56 2004 (4110968C)
774e0000 7761d000 ole32 ole32.dll Fri Jan 14 03:55:50 2005 (41E78916)
77920000 77a13000 setupapi setupapi.dll Wed Aug 04 03:56:32 2004 (411096B0)
77a80000 77b14000 crypt32 crypt32.dll Wed Aug 04 03:56:01 2004 (41109691)
77b20000 77b32000 msasn1 msasn1.dll Wed Aug 04 03:57:23 2004 (411096E3)
77b40000 77b62000 apphelp apphelp.dll Wed Aug 04 03:56:36 2004 (411096B4)
77bd0000 77bd7000 midimap midimap.dll Wed Aug 04 03:56:25 2004 (411096A9)
77be0000 77bf5000 msacm32_77be0000 msacm32.dll Wed Aug 04 03:57:03 2004 (411096CF)
77c00000 77c08000 version version.dll Wed Aug 04 03:56:39 2004 (411096B7)
77c10000 77c68000 msvcrt msvcrt.dll Wed Aug 04 03:59:14 2004 (41109752)
77c70000 77c93000 msv1_0 msv1_0.dll Wed Aug 04 03:59:11 2004 (4110974F)
77d40000 77dd0000 user32 user32.dll Wed Aug 04 03:56:40 2004 (411096B8)
77dd0000 77e6b000 advapi32 advapi32.dll Wed Aug 04 03:56:23 2004 (411096A7)
77e70000 77f01000 rpcrt4 rpcrt4.dll Wed Aug 04 03:56:30 2004 (411096AE)
77f10000 77f56000 gdi32 gdi32.dll Wed Aug 04 03:56:07 2004 (41109697)
77f60000 77fd6000 shlwapi shlwapi.dll Thu Jan 27 12:13:17 2005 (41F9212D)
77fe0000 77ff1000 secur32 secur32.dll Wed Aug 04 03:56:49 2004 (411096C1)
7c340000 7c396000 msvcr71 msvcr71.dll Fri Feb 21 07:42:20 2003 (3E561EAC)
7c3a0000 7c41b000 msvcp71 msvcp71.dll Tue Mar 18 23:14:51 2003 (3E77EEBB)
7c800000 7c8f4000 kernel32 kernel32.dll Wed Aug 04 03:56:36 2004 (411096B4)
7c900000 7c9b0000 ntdll ntdll.dll Wed Aug 04 03:56:36 2004 (411096B4)
7c9c0000 7d1d4000 shell32 shell32.dll Tue Dec 21 15:49:36 2004 (41C88C60)
Closing open log file c:\debuglog.txt

And if I did this correctly, can you suggest how do I get the latest version of the DISCWRITER.DLL?
Thanks for any help!

 

you are correct in your interpetation of the dump data.

As far as how to update it, i dont have much for you on that. Hitting the search engines turns up some links that imply this is part of the pinnacle express software package. You should search for the file and see if you can right click-properties and get some information about the vendor or software package, then seek support or if there is a patch availible.

 

Thank you so much - I will check with Adobe as they are the owners... I tried checking with them first but they were no help.

I just checked with them and it turns out this error is due to the fact that they currently do not support the DVD writer that I have. If I disable the DVD writer everything works fine?!? One major feature of the software is to write to DVD's.
Very nice. Good purchase there. I'll have to ask about a refund until they support my DVD burner.

Thanks for everything.