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HP scanjet 4600 Flat-bed Scanner

Discussion in 'PC Hardware' started by Anne, 2005/02/14.

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  1. 2005/02/14
    Anne

    Anne Inactive Thread Starter

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    I connected this scanner to my home computer and when it scans it just scans a black image - nothing else.

    I have tried to look up support help on HP Web site and I haven't found anything.

    Has anyone else ever had this problem - do you have any idea what I should do?

    I have Windows XP Pro - Update 2.

    Thanks.
     
    Anne,
    #1
  2. 2005/02/14
    PeteC

    PeteC SuperGeek Staff

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    Anne

    Did the scanner work on another computer and if so does it still work on that computer? I'm thinking of a failure in transit - I hope you locked it before transporting it.

    Have you checked that the scan head is lighting up and moving down the platten?
     
    PeteC,
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  4. 2005/02/14
    Anne

    Anne Inactive Thread Starter

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    Yes, it was working on my office computer. The scanner is working as it is lighting up and showing as working but I just get a black copy of the scan. No, I didn't lock it as there is no lock to lock.

    Any suggestions?

    Thanks.
     
    Anne,
    #3
  5. 2005/02/15
    PeteC

    PeteC SuperGeek Staff

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    If the scanner was working on your office computer and if that is running the same Operating System as your home computer I would try uninstalling and reinstalling the scanner software. If that fails to resolve the problem confirm that the scanner is still operational on your office computer. If not I fear a failure in the scanner.

    I am not familiar with that particular scanner, but all that I have handled had a transport lock - generally a slide switch on the underside. If you have the manual check out this point.
     
    PeteC,
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