WinDbg 6.4.0007

Hi,

I've received lots of different blue screen recently when booting the computer. Downloaded Debugging Tools for Windows and tryed to run WinDbg on the files in WINDOWS\Minidump.

I got the following error message on all of them dump files. It appears that somesort of symbol is missing but I have no clue what that means or how to fix it. Would appreciate some help. Thanks.

 

Within the WinDbg program go to file, symbol file path. Enter this in the symbol path. SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

 

Joe's tool will automated the overly complex setup of the debugging tools and run some good commands to give us more information about why the machine crashed.

With that said, i can see from the !analyze, that its probably going to be a malfunctioning nic driver, make sure you are up to date on the driver sisnic.sys

 

By installing the latest version of windbg and using debugwiz I finally got an output.

I did a reinstall of WinXp about 4 weeks ago and now I got 7 dump files in my windows\minidump folder.

Just a bit of history first, using WindowsXP Home Edition with sp2, also using the latest drivers from my fujitsu-siemens home page.

Dump1:

 

Before I forget, I did ran a memory diagnostic program that i downloaded from microsoft and it couldn't find problems.

Like I said above, I have 7 dump files and they look different to me anyway. Not sure if I should post all of them since they are so long. Anyway here is nr 2.

 

you have a hardware problem. Look at this last dump:

Yours:
ipnat!NatDeleteMapping+0x71: b2f31fa3 fffc ????
What it should be:
ipnat!NatDeleteMapping+0x71: b2f31fa3 ffd7 call edi

This is the debugger checking the in-memory image against the one on your hard drive. An error was found. This is bad. Its in both dumps.

You cannot test hardware with software, nor would such a sporadic error be likely to manifest without a major couple days of stress.

First, make SURE your bios is absolutely the very latest.

Its probably bad ram, but could also be a bad motherboard or proc, even bad/dirty power causing the voltages to output out of spec.

 

Thanks for your reply.

I'm using the latest bios version btw.

Is my only real option now to send the computer in to fujitsu-siemens support center for testing of hardware ?

 

Is my only real option now to send the computer in to fujitsu-siemens support center for testing of hardware?

Thats between you and fujitsu. If your machine is still under warrenty, this should be covered. If i were you, i'd call em up and say "Im seeing bitflips, send me some new ram ". Show them this thread if they need proof.

Usually they will cross ship little components like that, so you don't have downtime, but that depends on the terms of the support contract.