pop ups zipzap promos.com

Sorry for my English I am French.
I am sorry to disturb you because I have already read a similar thread in the forum but even if I tried to follow the given advises I am becoming mad because the stupid windows come again and again eventhough I have tried the following let's say 10 times:
I have used Adware 1.05 and deleted everything.
I have used spyboot 1.3 and every time it shows the following :
SO Exploit: Data source object exploit (Modification du registre, nothing done)
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3

DSO Exploit: Data source object exploit (Modification du registre, nothing done)
HKEY_USERS\S-1-5-21-407116631-2596059944-3374887080-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3

DSO Exploit: Data source object exploit (Modification du registre, nothing done)
HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3

DSO Exploit: Data source object exploit (Modification du registre, nothing done)
HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3

DSO Exploit: Data source object exploit (Modification du registre, nothing done)
HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3

Connect MFC Application: Software: (Clé du registre, nothing done)
HKEY_USERS\S-1-5-21-407116631-2596059944-3374887080-1005\Software\EGDHTML


I have deleted instant access in program files and emptied all the temp files for every single users.

Panda says that now virus were found but

when I run HijackThis under a c:\HJT\ as advised I obtain the following after having several stupid windows on the screen: (I know that I am not suppose to post the hitjack log but with the difference of time I will only have an answer tomorrow). I have tried several times to fix the O4 and O16 Instant Access and EAGDACCESS but that is not suffisient.

I would really appreciate your help ladies and gentlemen

Kind Regards

Logfile of HijackThis v1.99.0
Scan saved at 23:20:08, on 12/01/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe
C:\Program Files\Friendly Technologies\BroadbandAccess\fts.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.neuf.fr/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe "
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Fichiers communs\Symantec Shared\ccRegVfy.exe "
O4 - HKLM\..\Run: [Watch] C:\PROGRA~1\Minitel\Watch.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\Friendly Technologies\BroadbandAccess\fts.exe "
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe "
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1057.dll,InstantAccess
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Pages liées - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Pages similaires - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Version de la page actuelle disponible dans le cache Google - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O16 - DPF: {26D73573-F1B3-48C9-A989-E6CE071957A1} - http://akamai.downloadv3.com/binaries/EGDAccess/EGDACCESS_1057_XP.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7CC41A9E-637F-424F-999B-89DAB63B167B}: NameServer = 80.118.192.100 80.118.196.36
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccPwdSvc.exe
O23 - Service: Service d'administration du Gestionnaire de disque logique - Unknown - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Journal des événements - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Service COM de gravage de CD IMAPI - Unknown - C:\WINDOWS\System32\imapi.exe
O23 - Service: Partage de Bureau à distance NetMeeting - Unknown - C:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: Service Norton AntiVirus Auto-Protect - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Plug-and-Play - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Gestionnaire de session d'aide sur le Bureau à distance - Unknown - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\FICHIE~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Carte à puce - Unknown - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Journaux et alertes de performance - Unknown - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Cliché instantané de volume - Unknown - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Carte de performance WMI - Unknown - C:\WINDOWS\System32\wbem\wmiapsrv.exe

 

Hi Tanguy, welcome to the board. I'm in the same boat here, trying to get this off of a friend's machine. Everytime I run Spybot it finds that DSO exploit, I delete it, only to have it come back the next time in Spybot.

I have no idea of what it is or does, don't know if it can be ignored. So I'm hoping somebody who knows how to get rid of it replies to your post, would help me too.

You take care,

Martin

 

DSO Exploit

 

Thank you but I need some help please

Thank you really much.

I have I have well understood the answer from noahfear (Dave?), I do not have to bother when spyboot finds 6 things every time.

In that case could someone explain to me how after having removed instant access from program files and after having fixed with HijackThis 04 and 016 mention of instant acccess and EGDACCESS the program still comes back???
The good thing is that I had to try a lot of things and learnt a lot about registry base and other things, but the bad thing is that now I do not know at all what to do. The program must be called somewhere but I do not know where. Could someone help me please. I know that someone had these stupid zipzappromos windows with Britney Spears and others: Did he finally recover?

Any help (at least hope is welcome)

 

Scan again with HijackThis and fix the following entries.

O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1057.dll,InstantAccess
O16 - DPF: {26D73573-F1B3-48C9-A989-E6CE071957A1} - http://akamai.downloadv3.com/binari...ESS_1057_XP.cab

Right click My computer, then system restore tab. Check the box to turn off system restore.

Click start then run and type msconfig. Click OK. Click the boot.ini tab and place a check in the /safeboot box. OK out and allow restart. This will restart your computer in safe mode. Logon to your user account.

Now show hidden files and folders, as well as system files and known extensions.

Now do a search of the hard-drive for EGDACCESS.inf and EGDACCESS_1057.dll (should be in C:\Windows\system32). Delete when found.

You mentioned deleting Instant Access from program files. Is there a folder by that name? If so, delete it again now. If you have a folder named Textbridge*** in program files, delete it also.
Open C:\Temp if present, select all and delete.
Open C:\Windows\Temp, select all and delete.
Open C:\Windows\Prefetch, select all and delete.
Open C:\Documents and Settings\username\Local Settings\temp, select all and delete. Do this for all usernames.
Open My Computer, right click Local disk C: and choose properties, then disk cleanup. Check all boxes except compress old files and OK.
Uncheck the /safeboot box in msconfig and ok to reboot.

Scan again with HijackThis and post a new log.

 

Hi Dave, Thanks for the info on Spybot bug. Darn DSO exploit was making me crazy! I even deleted those reg keys, still came back. Am resting easy now. Thanks again.

Martin

 

I am not sure that has solved these pop ups windows

Hi dave

Here is the following Hijack log after having done everything you said. I have done this scan without having connected to Internet.
Unfortunately when I open internet (in order to connect to this forum) the pop up windows appears after a while. I have a software called TCMonitor which informs me that Instant access appeared in registry base: If I would perform a new Hijack then I know that I would have the two lines with EGDACCESS (O4 and O16).

Do you have an idea what other process, program could call Instant Access in the following?

Anyway thank you really much for your help.

Logfile of HijackThis v1.99.0
Scan saved at 18:32:40, on 15/01/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe
C:\Program Files\Friendly Technologies\BroadbandAccess\fts.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.neuf.fr/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe "
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Fichiers communs\Symantec Shared\ccRegVfy.exe "
O4 - HKLM\..\Run: [Watch] C:\PROGRA~1\Minitel\Watch.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\Friendly Technologies\BroadbandAccess\fts.exe "
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe "
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Pages liées - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Pages similaires - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Version de la page actuelle disponible dans le cache Google - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccPwdSvc.exe
O23 - Service: Service d'administration du Gestionnaire de disque logique - Unknown - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Journal des événements - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Service COM de gravage de CD IMAPI - Unknown - C:\WINDOWS\System32\imapi.exe
O23 - Service: Partage de Bureau à distance NetMeeting - Unknown - C:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: Service Norton AntiVirus Auto-Protect - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Plug-and-Play - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Gestionnaire de session d'aide sur le Bureau à distance - Unknown - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\FICHIE~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Carte à puce - Unknown - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Journaux et alertes de performance - Unknown - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Cliché instantané de volume - Unknown - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Carte de performance WMI - Unknown - C:\WINDOWS\System32\wbem\wmiapsrv.exe

 

It was your Noadhfear reply #5

The program was deleted in safe mode but the program was still being called when I restarted but showing as not found!

I took the steps Noadhfear gave you on reply #5

Ran ADware quarantined the findings
Ran Spybot fixed the findings
Ran HJT, marked and deleted the adaimai, edgaccess and instant access lines
deleted ie browser temp internet cookies, files, cleared history
then took Noadhfear steps on stopping restore point,
run msconfig to safeboot
then searched for edgaccess, and deleted its file folder,
ckd each user for the folders Noadhfear mentioned - bit my lip and deleted ie folders in the temp folders too!
then rebooted in normal mode
somehow it worked!
Edaccess was not showing as existing anymore or being called!
Ran HJT and the entries were no longer there

 

Glad to see my recommendations helped you, Dion.

tanguy,
Please post a new log showing the entries you refer to.

 

New log before trying the different steps

Hello Dave and Dijon,

I have tried to follow Dave's recommendation but unfortunately these stupid windows appear again:

In this first message here is the following HijackThis log before I try again your both recommendations:

As you can see the O4 and O16 EGDACCESS are there. I must either do something wrong or it must be hidden somewhere in another program

Logfile of HijackThis v1.99.0
Scan saved at 19:29:56, on 17/01/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\HJT\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.neuf.fr/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe "
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Fichiers communs\Symantec Shared\ccRegVfy.exe "
O4 - HKLM\..\Run: [Watch] C:\PROGRA~1\Minitel\Watch.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe "
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1057.dll,InstantAccess
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Pages liées - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Pages similaires - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Version de la page actuelle disponible dans le cache Google - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O16 - DPF: {26D73573-F1B3-48C9-A989-E6CE071957A1} - http://akamai.downloadv3.com/binaries/EGDAccess/EGDACCESS_1057_XP.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7CC41A9E-637F-424F-999B-89DAB63B167B}: NameServer = 80.118.192.110 80.118.196.40
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccPwdSvc.exe
O23 - Service: Service d'administration du Gestionnaire de disque logique - Unknown - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Journal des événements - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Service COM de gravage de CD IMAPI - Unknown - C:\WINDOWS\System32\imapi.exe
O23 - Service: Partage de Bureau à distance NetMeeting - Unknown - C:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: Service Norton AntiVirus Auto-Protect - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Plug-and-Play - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Gestionnaire de session d'aide sur le Bureau à distance - Unknown - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\FICHIE~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Carte à puce - Unknown - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Journaux et alertes de performance - Unknown - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Cliché instantané de volume - Unknown - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Carte de performance WMI - Unknown - C:\WINDOWS\System32\wbem\wmiapsrv.exe

 

new log after having done recommendation before connection to internet

Here is the log just after having followed all steps from Dave and Dijon but before new connection to internet (i.e. before having windows coming back)
according to Dijon I was supposed to fix 3 lines but I only found two O4 and O16 related to EGDACCESS. Maybe that is my mistake but I can not find 3 ( adaimai, edgaccess and instant access lines)

Logfile of HijackThis v1.99.0
Scan saved at 20:18:01, on 17/01/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.neuf.fr/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe "
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Fichiers communs\Symantec Shared\ccRegVfy.exe "
O4 - HKLM\..\Run: [Watch] C:\PROGRA~1\Minitel\Watch.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe "
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Pages liées - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Pages similaires - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Version de la page actuelle disponible dans le cache Google - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccPwdSvc.exe
O23 - Service: Service d'administration du Gestionnaire de disque logique - Unknown - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Journal des événements - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Service COM de gravage de CD IMAPI - Unknown - C:\WINDOWS\System32\imapi.exe
O23 - Service: Partage de Bureau à distance NetMeeting - Unknown - C:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: Service Norton AntiVirus Auto-Protect - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Plug-and-Play - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Gestionnaire de session d'aide sur le Bureau à distance - Unknown - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\FICHIE~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Carte à puce - Unknown - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Journaux et alertes de performance - Unknown - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Cliché instantané de volume - Unknown - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Carte de performance WMI - Unknown - C:\WINDOWS\System32\wbem\wmiapsrv.exe

 

Third log: After having connected to internet

Third log: After having connected to internet:

after 4-5 minutes zipzappromos pop up appear and the log is the following. Any help would be more than welcome because I do not know what to do at all.

Under HKEY_current_user/windows/run I have
I have two keys CTFCOMON.EXE and Instant Access. Shall I remove both?

Thank you anyway both of you Dave and Dijon for your help. I must do something wrong but I do not know what.

Logfile of HijackThis v1.99.0
Scan saved at 20:27:26, on 17/01/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows NT\Accessoires\WORDPAD.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.neuf.fr/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe "
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Fichiers communs\Symantec Shared\ccRegVfy.exe "
O4 - HKLM\..\Run: [Watch] C:\PROGRA~1\Minitel\Watch.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe "
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1057.dll,InstantAccess
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Pages liées - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Pages similaires - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Version de la page actuelle disponible dans le cache Google - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O16 - DPF: {26D73573-F1B3-48C9-A989-E6CE071957A1} - http://akamai.downloadv3.com/binaries/EGDAccess/EGDACCESS_1057_XP.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7CC41A9E-637F-424F-999B-89DAB63B167B}: NameServer = 80.118.196.36 80.118.192.100
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccPwdSvc.exe
O23 - Service: Service d'administration du Gestionnaire de disque logique - Unknown - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Journal des événements - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Service COM de gravage de CD IMAPI - Unknown - C:\WINDOWS\System32\imapi.exe
O23 - Service: Partage de Bureau à distance NetMeeting - Unknown - C:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: Service Norton AntiVirus Auto-Protect - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Plug-and-Play - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Gestionnaire de session d'aide sur le Bureau à distance - Unknown - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\FICHIE~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Carte à puce - Unknown - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Journaux et alertes de performance - Unknown - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Cliché instantané de volume - Unknown - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Carte de performance WMI - Unknown - C:\WINDOWS\System32\wbem\wmiapsrv.exe

 

I have even tried to discard ctfmon but not working

Sorry to disturb you all again, but I really can not get over these pop up windows

everytime I come back on the pop up window I have the information on TC monitor

wthvijcfp= c:\windows\system32\wthvijcfp.exe -start

When I go in windows\system32 I can not find this program, neither in running processes

 

Hey Tanguy, must really be frustrating. I don' know how to solve the problem, but there is a program that you can use to stop them cold and never know they came in. It is by AnalogX, called "Pow" and it is free. I used it for several years with great success, but with XP I don't seem to need it anymore.

Maybe give it a try, you can download it here.


Hope it helps.

Take care,

Martin

 

Download The Killbox from here: http://tools.zerosrealm.com/killbox.zip
Unzip the files to a folder.

Fix this with HJT. (and the related 016 if present)

O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGDACCESS_1057.dll,InstantAccess

Turn off system restore.

Reboot to safe mode and empty all temp folders. Search for and delete the previously mentioned EGDACCESS files. Delete the contents of the Prefetch folder. Empty the recycle bin.

Open the Killbox folder, then double-click on Killbox.exe to run it. In the "Paste Full Path of File to Delete" box, copy and paste the following:

c:\windows\system32\wthvijcfp.exe

Don't click any of the buttons though, instead please click on the Action menu and choose "Delete on Reboot ". On the next screen, click on the File menu and choose "Add File ". The filename and path should show up in the window. If that's successful, choose the Action menu and select "Process and Reboot ". Reboot when prompted.

When you're back in windows, surf for a bit and post a new hijackthis log.

 

thank you: It seems to work

Thank you really much Dave, that seems to work :
Thank you really much Dion and Martin for your help and support:

That is now 30 minutes that I am surfing without Britney coming with these stupid pop up windows.
The only good things is that I have learnt so much reading your forum.
I would like to understand how they did such thing:
I had detected this line c:\windows\system32\wthvijcfp.exe for a while thanks to TC monitor but when I was looking inside the folder I was unable to find this program in order to discard it? How is it possible?

A last advise: I have now TCmonitor, Adware Spyboot, the cleaner, XoftSpy and now killbox. It should be a little bit too much shouldn't. What can I erase?

Just in case here is the log; thanks again
Logfile of HijackThis v1.99.0
Scan saved at 23:01:45, on 19/01/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\HJT\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.neuf.fr/
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe "
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Fichiers communs\Symantec Shared\ccRegVfy.exe "
O4 - HKLM\..\Run: [Watch] C:\PROGRA~1\Minitel\Watch.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe "
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Pages liées - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Pages similaires - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Version de la page actuelle disponible dans le cache Google - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O17 - HKLM\System\CCS\Services\Tcpip\..\{7CC41A9E-637F-424F-999B-89DAB63B167B}: NameServer = 80.118.196.36 80.118.192.100
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccPwdSvc.exe
O23 - Service: Service d'administration du Gestionnaire de disque logique - Unknown - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Journal des événements - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Service COM de gravage de CD IMAPI - Unknown - C:\WINDOWS\System32\imapi.exe
O23 - Service: Partage de Bureau à distance NetMeeting - Unknown - C:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: Service Norton AntiVirus Auto-Protect - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Plug-and-Play - Unknown - C:\WINDOWS\system32\services.exe
O23 - Service: Gestionnaire de session d'aide sur le Bureau à distance - Unknown - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\FICHIE~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Carte à puce - Unknown - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Journaux et alertes de performance - Unknown - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Cliché instantané de volume - Unknown - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Carte de performance WMI - Unknown - C:\WINDOWS\System32\wbem\wmiapsrv.exe

 

Good news!
Many new malware files are written to be hidden from the system. Makes it harder to find and remove. The Killbox is a specialized tool and can be kept or discarded at your discretion. It will only run when you tell it to. It also will have created a folder in C: named !submit, which contains the file it deleted. Lonny may want it or want it submitted elsewhere, so give it some time for him to respond before deleting that folder also. TCMonitor appears to be doing well for you and should be kept. I use only Spybot and Ad-aware myself, so have no opinion of XoftSpy.

I recommend you run an online virus scan with RAV and post back the results if any infected files are found. If all clean, re-enable system restore and create a manual restore point.

 

Hi Dave,

I did not find a submit folder (but I erase so many things) but I can find three files and I do not know if it is what you mean:
btn_submit.gif
DhSubmitbuttonClassInfo.class
DhSubmitbutton.class

Is it something I need to send to Lonny?

I tried rav and it found one infected file but did not fix it. What shall I do.

Thank you again Dave for all your help

:\WINDOWS\system32\netpe32.dll - TrojanDownloader:Win32/Wintrim.BB -> Infected

Scanned
============================
Objects: 33981
Directories: 2255
Archives: 6252
Size(Kb): -1266462
Infected files: 1

Found
============================
Viruses found: 1
Suspicious files: 0
Disinfected files: 0
Mail files: 199

 

Sorry I have another question.

I know how to renable system restore but I do not know how to create a manual restore point

Thank you

 

Those submit files are probably just temporay internet files. Don't worry about the !submit folder. Delete the infected netpe32.dll file (may need to be done in safe mode) and empty the recycle bin. Then turn on system restore when back in Windows. Click start>all programs>accessories>system tools>system restore. You will have an option to create a restore point.