Window XP SP2 can't restart, but can shutdown

Hi anybody,

When I restart my computer, it frozen by shutdown. But it can be shutdown normally.

Thanks a lot for your help

 

When you try to restart/reboot, exactly where does it hang?

Did this start immediately after you updated to SP2?

 

It hang during shutdown. I don't remember exactly what's on screen, but I know that's the last step of shutdown.

Actually, this is my friend's computer, he just installed Win XP SP2, not updated from SP1.

Thank you!

 

Take a look at the following threads. Some ideas in them and some excellent links to resources dealing with shutdown/reboot issues. Unfortunately this is a problem that can have a variety of causes and you just have to try things until something works.

http://support.microsoft.com/?kbid=831431

http://www.windowsbbs.com/showthread.php?t=38219&highlight=shutdown

http://support.microsoft.com/default.aspx?scid=kb;en-us;308029