Netscape mail folder being processed-Huh??

WinXPHome,SP1, Netscape 7.1 midspeed cable internet connection
Checking my email today I opened mail window,got normal message at bottom of screen "connecting to pop.cogeco.ca, "connect:receiving login information,then "receiving message 1of4 "
Then an Alert window opened saying "This folder is being processed.Please wait until processing is complete to get messages." I click ok and that's it, no message is received.It worked fine up to yesterday.I've tried 10x today.
I can send mail,but can't receive it via Netscape mail as usual.I can receive mail by checking webmail at my ISP's website,but not through Netscape mail.
I did a system restore to 2 days back but that didn't fix it.
I opened IE6 and checked Outlook 2002 and this is what happened:
"Task-pop.cogeco.ca-Sending and Receiving reported error(0x800ccc0f)
The connection to the server was interrupted.If this problem continues,contact your ISP. "
What is that?? Please advise.

 

Terry,

Close Netscape or Mozilla, and Quick Launch
Open Windows Explorer
Navigate to your Profiles Folder Location
Open the Mail Account folder and delete the files with an "MSF" extension.
Do not delete files without "MSF" extensions, as these files contain your mail.

If still no joy:
Open Netscape or Mozilla, and go to your ISP's webmail interface
Delete all spam, or any other suspicious looking messages, with "Unknown" in the sender column and nothing in the Subject column. Delete it. Log out.

The "process" is the program trying to read/write the index file when you open the mail client, when you access a mail folder, download of new messages, etc. If it's corrupted, that can be the cause of the endless processing.

Index corruption can be caused by unexpected termination of the program by the OS, or by disk drive failure, or by the user turning off power before the application has terminated completely, or, of course, by a power failure.

Ed Mullen, Mozilla Champion

Ramona

 

re:netscape mail folder being processed

Hello Pamona,I did what you asked,deleted all files with a.MSF extension(got them with a 'search').Unfortunately Netscape mail behaves as before.There was no spam in my ISP's webmail,just reputable,known contacts' emails.
I was able to download email through IE with two attempts,after first seeing the error message again.
Could this 'index corruption' as you mentioned come from some virus maybe?I use Norton Internet Security and always keep virus defs updated but I'm due for a complete system scan.What do you think??
We haven't had any power failures and I always shut down properly,so that in an unlikely cause of any corruption.I regularly scan for spyware/adware.
Never have had this or similar problem before;am perplexed.

 

Norton AV can be deadly. Don't scan mail. Norton takes over the mail settings, and you are out of luck. Test what I say by disabling mail scanning, for a while. And, read up Norton directions. It is a great AV program, but a nightmare if you use it for mail.

 

Terry,

Since you are seeing an error with both Netscape and IE, I would heed Westside's advice and disable the Email Protection in NAV. Of course a thorough scan is always advisable...

Ramona

 

I am advising to disable NAV only to check if my idea has any merit. I would never disable NAV, entirely, just mail scan.

 

Netscape mailfolder being processed...

To Westside and Ramona,thank you both for your help.I disabled Norton mail scanning but I still couldn't receive mail.So I re-enabled it,kept clicking to get mail several times and one message from my brother came through,but not the 7 or 8 messages still waiting.I closed Netscape,opened IE and by repeatedly clicking to get messages 2 or 3 more came through before the same alert box came up.I got to thinking about the 3 month overdue virus scan so I did that and deleted the 'at risk' files it indicated-although it indicated it found no infected files,just malware of some type. I went back and opened Netscape mail-and guess what,waiting messages downloaded normally!I was about to uninstall Netscape and put it in again,but it won't be necessary I guess.Thanks again for your assistance,folks.Merry Christmas and a happy new Year.

 

Terry,
make sure that you check your mail settings in Netscape. I think that Norton changes them, and, disabling it, may not do any or enough good. Please, tell us if the settings are changed somehow.
And, in 99 out of 100 cases, reinstalling Netscape will not help, because all mail stuff is in the Profile, which is not affected by reinstalling.

 

Netscape mail folder being processed etc.

Well,last night I was so happy when I shut the computer down that Netscape mail was working normally.However today it is not,it's working as I first described the problem.I went into mail settings and looked for any changes,and only saw my user name was back to my previous user name when I used dialup before June.I corrected it and tried Netscape mail and Outlook and both came up with the error alert.I went to my cable service webmail and retrieved my mail.I went back to webmail later today and this is what popped up:

WebMail v3.1d on fep1

Operating system: HPUX (MY_QSORT)

ERROR:Failed to load INI {webmail} and {webmail.lni}

Possible Cause:Your Webserver has setup a different current path than expected.Try placing the ini file in the above 'Current Directory'.

 

Since this is happening with Outlook, as well, it looks like your ISP is causing the mess.

 

Problem Related to Norton Virus Scan Update?

I'm having the same problem since last night after I updated my Symantec virus definitions. I went to the recommended errror site and got their admittance they had sent out a bad up date and it may be necessary to uninstall and re-install Norton! Since I've tried everything else, including recommendations here, I'm afraid may have to...

http://service1.symantec.com/SUPPOR...ge=english&module=1003&error=9&build=Symantec

 

Or NAV is causing the mess, as I thought in first place. Thanks, Carolin.

 

Outlook(and Netscape Mail) screwup

You know Carolin,come to think of it I ran Symantec liveupdate before I experienced the mail problem previously mentioned.And it was a rather large update-something like 10000 Kb for the Symantec Common Client update.Maybe I'll have to remove and reinstall Norton Security too.Thanks for the article link.
I can run my webmail again,haven't seen that puzzling error message lately.
Maybe I'll just abandon Netscape and Outlook mail and use Hotmail!

 

Slight Fix

I'm going to wait to see if maybe in next update they fix the problem somehow. Meanwhile I found that if I turned off email entirely in the configure norton box, turned off computer and later turned it back on and turned on scanning INBOX email only it started working again for all my accounts. But still have problems scanning out mail.

 

I am just wondering, if you have to scan outgoing mail. It is nice to do it, but I never did that unless last month, when I got AVG(G=grisoft). And, my incoming and outgoing mail is scanned with any e-mail client, and no loss on Inbox.
I don't know how it is doing that, without changing the mail settings.

 

More of the same - It must be Norton

I seem to have the very same symptoms as Terry:

Netscape Messenger 7.1 email just recently started the past couple of days
aborting reading mail from my ISP mail server in midstream,
with the "mail folder being processed" message displayed
after a couple of more clicks on the Get Messages icon to kick start reading mail.

This started a couple of days ago, shortly after my Norton Anti-Virus 2003
ran the large Live Update for Symantec Common Client mentioned above by Terry.

If you follow the Symantec link noted above by Carolindc, you can click onto another page and find a Symantec knowledge base page now dated 10Dec04 that includes the statement: "If you have a Norton 2004 product and you ran LiveUpdate and downloaded program updates on or after December 6, 2004 and this error happened, then [download the hotfix to the live update problem file ccEmlPxy.dll by clicking the link below...].

I would give their hotfix a try, except for one thing: the applicability notices on the Symantec page only include NAV 2004, and I happen to be running NAV 2003. And the hotfix is just the offending dll file, not an installer with a version checker, etc...

My conclusion based on all the correlations:
The Norton LiveUpdate of 06Dec2004 is the culprit for both Terry and I.
Symantec is still sorting out what NAV versions are affected (only 2004 seems to be mentioned on the web site as yet...) and how to fix it (I would hope it is a LiveUpdate and not a dll file download hotfix).

In the mean time, webmail seems to be the only alternative for me.

Flyboy

 

netscape folder being processed etc

Well, I downloaded the Symantec update hotfix since I'm using Norton Internet Security 2004 and since the fix offered was for 2004 programs I tried it,and it seems to have fixed Netscape mail.I haven't tried to see how Outlook gets mail yet but I assume it's ok too,but if it's not I'll let y'all know.

I am very grateful for this wonderful BBS and for the insightful folks who share their experience and knowledge through it.
Special thanks to Ramona,Westside,Carolindc,and Flyboy.
Wishing each and all the Happiest of Holidays.

 

Terry,

And a Happy Holiday to you and yours!

Ramona

 

The Final Solution Has Arrived

After I posted Fri, I called an old friend who works in AV dev at Symantec. He confirmed my assumption that the Symantec Common Client update was the culprit, that Symantec was aware of the issue (something to do with a change in timeout when talking to the mail server), that multiple NAV clients were affected (not just 2004) and that the staff in the development group for the module with the bug (as he noted, fortunately, for him it was not his group) were paddling as fast as they could to get a fix out. His advice: wait for the fix to show up in LiveUpdate sometime later Fri or Sat.

This morning (Sat) I forced a LiveUpdate. Sure enough, LiveUpdate showed a Symantec Common client update as available. I took the update. Sure enough, my Netscape Messenger email has now returned to Completely Normal Operation.

[And note to Westside: it once again even works with NAV incoming and outgoing mail scanning enabled, my usual mode. Personally, I rather be safe and slightly inconvenienced on a few occasions than get my system trashed some virus that NAV might have caught. Plus, it is an extra margin of safety with multiple family members using a PC. So I run it on.]

So in summary, The Solution Has Arrived.
The fix procedure:
Force a NAV LiveUpdate request.
Pick up the Symantec Common Client Update.
After the update, NAV will request a reboot. Say OK.

It will then be possible to return to your normal lives.

Flyboy.

 

flyboy,

Thanks for the feedback, and glad that your system is back to normal. I understand your concern with multi family members using the PC. However, even Symantic says that if you use Auto Protect you will catch any virus that comes via email. Of course, it is a personal choice, and as I said, I do relate to your concerns.

Cheers!

Ramona