Passwords Not Saved in Outlook/Outlook Express

No matter how many times you check the Remember Password box, Outlook/Outlook Express will refuse to save passwords for your account - I tried the fix listed on
http://www.windows-help.net/WindowsXP/troub-01.html
but it still doesn't work. I also didn't get the last message: Do you want to replace the permission on all existing subkeys within Protected Storage System Provider - when I was finished - PLEASE HELP!!!

Thanks

Chris

 

The following is from Microsoft Knowledge Base. Though this is similar to what you have tried from a quick glance it appears to contain a couple of extra steps.

http://support.microsoft.com/default.aspx?scid=kb;en-us;q264672

HTH.

 

This fixed mine when it quit remembering the password. Open Outlook and go to tools/accounts and highlight your e-mail account then click properties. Click the servers tab and check the box my server requires authentication then click settings. Check the box log on using and fill in your account name and password. Check the box to remember password. Sometimes Windows jumps it's trolly for no reason and this information disappears. It may not fix your problem but is worth checking.

 

Need help before I mess something up!

Hello to all!

I am currently trying to find help with this same "annoyance" for my mother's computer (she says she also has to type in her password whenever she first opens Outlook Express!) (Windows XP & IE/OE v.6) She is so frustrated/annoyed with this she doesn't even like to read her mail somedays!

I had tried the steps listed with the link that Chris also used and came up with the same results (not receiving that last message).

I have also checked out the link that Rod provided, but before I proceed any further, this is where I think I need the help! I am not clear on the whole "administrator ", "user" listing, rights, etc. I had also looked at the permission entries and these are what she has listed:

Administrator (owner) (Full Control)
Marge's Computer (owner) (Full control)
System (Full Control)
Restricted (Read)

How do you know "who" is logged on when she is starting her computer? I do know that she does not need to "logon" to use her computer.

I'm thinking I'm going to need someone take me by the hand to help me fix this one for her. I certainly don't want to mess up her computer to the point she can't even use it!! So many horror thoughts go through my mind when it comes to the Registry Editor stuff, ( "use registry editor at your own risk ") especially with my very little compute knowledge!!!!

Thank you for taking the time to read this rather lengthy post & I hope someone will be willing/able to help!

Vicki

 

Vicki - welcome to the wonderful world of computing.

For me (and I suspect many others on here), the only times I have REALLY learned new things about fixing problems was when something blew up and somehow, during the agony of fixing it, I learned some stuff.

Do that long enough (and have enough computers to mess up) and you can get to be a real expert.

For now, maybe we can get you thru this.

First: there are major differences in XP Pro and XP Home so it will always help with questions to say which version. And BTW - I only have experience with XP Pro so some of the stuff below may not be quite the same. If not, post back.

*************************************

Next: Which User Is She??

There really isn't a good way built into XP (or any other Microsoft operating system) to figure out who is logged on unless you use the welcome screen or a logon box. There is a great little program in Unix called "whoami" that will tell you but somehow the microsoft folks didn't think to include it.

However, you can go to http://www.simtel.net/pub/pd/57930.html and download a program called whoami.zip that has a probram which does a great job of just what you need as step 1. When you get it on her computer (just put all the contents of the zip file into the folder of your choice), you start a DOS window and run the thing.

For instance, you might make a folder under Program Files called whoami and put the entire contents in there. Then do start~run~cmd to get a DOS window open and once you got it, type the following:

c:\program files\whoami

This whole thing takes longer to describe than to do.

**************************************

Now: Making sure the logged on user has permission

With the information from whoami, go to My Computer and right-click. Select Manage and then Users & Groups.

Look in the Users section to make sure the user you found is there (it should be).

Go into the Groups section and pick the administrator group and add the user to it (if it isn't already there).

**************************************

Finally: (finally, whew!!!)

Try the listed fixes again while logged on as a user with administrative rights. Let us know if it worked or not.

If it did, great. If not, we can do some other stuff.

***************************************

What you find with XP is real security (at least, more real than any of the other microsoft operating systems other than NT or 2000) which is a mixed blessing. More secure, certainly. More stuff you gotta do, yup.

And tell your Mom that the old bird who gave these suggestions is pushing 60 real hard so us oldies can do this computer thing. Actually, I am no where near the oldest regular poster on here.

 

Newt~

Thank you for your reply, however I think you lost me right after the "welcome"

I didn't know there were two versions of XP (pro and home) and will have to check with my mom before I can answer that one. I would only be guessing if I said it was XP Home as it came on her computer when she purchased it.


As far as the link to the program you suggested to try, well, I have to admit I am very confused on that

"However, you can go to http://www.simtel.net/pub/pd/57930.html and download a program called whoami.zip that has a probram which does a great job of just what you need as step 1. When you get it on her computer (just put all the contents of the zip file into the folder of your choice), you start a DOS window and run the thing.

For instance, you might make a folder under Program Files called whoami and put the entire contents in there. Then do start~run~cmd to get a DOS window open and once you got it, type the following:

c:\program files\whoami "


I'm not sure how to handle "zip" files, how to put contents into a folder, or how to open a DOS window???? I'm sorry, I know you're trying to help, but I am totally lost!

So before I proceed any further, I will check to see which version of Windows XP my mother actually has and will read up/study a little more about that link you sent.

Thanks again for your willingness to help!

(P.S. I don't think we'd consider you old, just much more experienced! She can actually do alot more with her computer(s) than I can, but just got stumped with this one!)


Vicki