Internet Explorer Shuts itself Down..Please help - browseui.dll

For the past two days my internet explorer keeps shutting itself down. It gives me the error message:

App Name: iexplore.exe
App Ver: 6.02800.1106
Mod Name: browseui.dll
Mod Ver: 6.0.2800.1106
Offset: 0000df4b

I have no idea what to do and I hate to admit this but I don't know alot about fixint comuters. Could you please tell me what to do but talk to me as though I am a second grader so I can understand. Thank you so much. teree

 

That's likely related to some Spyware that you have contracted recently.

You will need to run AdAware to see if it can detect and clean it.

AdAware http://www.lavasoftusa.com/

easier link for AdAware= http://www.majorgeeks.com/download506.html

You should also do a virus scan using one of the on-line free programs such as:

HOUSECALL Free on-line Virus Scan http://housecall.antivirus.com/

If after doing those two things you still have the problem, you'll need to run HiJackThis and post a log here for someone to interpret.

Do the easy two and post back your results and we can go from there.

 

Here's a more direct link for AdAware:

http://www.majorgeeks.com/download506.html

That's other one tends to be a little confusing to find the free version so use this link instead.

 

internet explorer still shutting down

Thanks for the suggestions, Surferdude2. I've tried running adaware several times and it keeps freezing on me before I am able to complete it. AFter doing the search, it tells me how many ____ and then after I x each box and click on next, I get a pop up box that says "17 objects will be removed. Continue?" And then it won't do anything else. When I click on next, it refuses to do anything. Any ideas what to do about that? I'm about pulling my hair out. Try to fix one problem and have a problem with the fix. Augh!!

 

Try running AA in safe mode.

 

Once again my apologies for my ignorance. Can you tell me how to put it into safe mode?

 

when this happened to me, i just uninstalled and reinstalled IE, worked fine. they're some steps to fix it manually if you are interestered, just google "error in browserui.dll "

 

Thanks CXFusion. I guess I'll try uninstalling and reinstalling it. At this point, I'm just reluctant to do anything because it seems as though all I do is make the problem worse. Now it is so slow (called dragging??) that when I type a word in, it registers 12 hours later.

I was successful in running Spybot...still have the internet explorer shutting down problem. Can't figure out how to run Adaware.

Can someone tell me if there is another free "adaware" out there that I can download.

Also, is there something I can buy that has an anti-virus fix, spyware (Spybot equivalent)and adware (Adaware equivalent) removal?

Also, you might think I'm a loon but I have to ask this one. I had gotten so sick of the CashBack or Something Buddy (dog thing) being attached to my computer without my ok that I wrote them a really, really nasty email. Is it possible that they could pinpoint my computer specifically to make it have even more problems?

Thanks.

 

If I uninstall internet explorer, how do I reinstall it? Do I have to have a CD? I am assuming I can't download it from the internet because my internet won't work if I uninstall it?

Dang, I wish I knew my way around computers.

 

Is internet explorer and the operating system the same thing? I have a CD for Windows XP. Is that what I want to install after I uninstall internet explorer?

 

Hi teree

What's problem is it you have with Ad-Aware ? explain in as much detail as possible.
More on that in this thread
http://www.windowsbbs.com/showthread.php?t=37074
also instructions on Hijackthis, post a log please

 

dl the install file and install over it, prob not the best idea but from experience, when you uninstall it it can cause problems because a basic of windows is explorer.exe and that is somehow linked to ie.

 

Before XP, Internet Explorer was simply an application that ran just like Word or a spreadsheet.

Starting with Windows 2000, Internet Explorer was made into sort of a part of the operating system and with XP, it is so integrated you can't remove it. In Add/Remove there is an option that looks like one to remove IE but all it really does is remove your ability to run it. IE is still very much there.

There is a lot to the operating system that has nothing to do with IE and IE certainly is not your entire operating system but XP users can't get rid of it. CxFusion3mp is probably familiar with and using an older OS that would allow removal.

As to your question about putting the PC into safe mode, probably the easiest thing to try first is start => run => msconfig and choose the option for Diagnostic Startup and then reboot. Most non-essential things will not be started.

 

Or start => run => msconfig > Boot.ini tab > Safe Mode

Teree, go ahead and give AdAware a shot while in Safe Mode. It just might complete without hanging.

 

If no Joy in Safe Mode, then run HiJackThis and post a log here for the experts to check.

Full instructions and download here.

 

OK. I ran AdAware, SpyBot and www.housecall.antivirus.com and I think I was successful, finally, with all three. I am still having the same problem. What should I do next short of throwing the computer out the window??

 

I ran AdAware, SpyBot and www.housecall.antivirus.com and think I was successful with all three. I am still having the problem. What should I do next.

 

Since you're apparently now virus and spyware free, you can assume the problem is corruption in the IE6 files.

The solution is outlined very well here.

Do the steps in the order given and you will likely be able to clean it up. You'll notice that the bottom line, after all repair attempts are tried, is to do a repair install of the XP system, maybe even a full install. I hope that isn't needed but be prepared anyway.

 

I went as far as checking the Windows XP files as it suggests in the link you posted (not sure it was successful because it never told me if there were or weren't corrupted files) but am afraid to continue further for fear of making it worse.

In the error message I get:
APPName: iexplore.exe
ModVer: 6.02800.1106
AppVer: 6.0.2800.1106
Offset: 0000e06d
ModName: browseui.dll

it also says "the following files will be included in the error report
C:\DOCUME~1\Owner\LOCALS~1\Temp\WER3.tmp.dir00\appcompat.txt

Does this give me any indication as to what the problem is and how I might fix it?

 

Fixed Problem

I managed to fix the problem. I downloaded upgrades for Windows XP and it eliminated the internet explorer closing itself down problem. BUT I am still having a problem. I don't know the computer word for it but when I type a word, the letter doesn't appear when its typed. There is a delay. What is it called and how can I fix it?