Another "Limited or no connectivity" issue

I am running a PC with Windows XP home edition with SP2 and am rapidly becoming extremely frustrated trying to solve a "limited or no connectivity" issue. I have reviewed the bug fix thread on this forum, and tried to implement what I can from those suggestions with no success.

I installed SP2 when it was released, and my PC has run fine until yesterday. I left the PC yesterday afternoon with, I think, just Photoshop Elements running. When I returned a couple of huors later I found that the Pc had crashed, and I had lost my internet connection.

On checking the error log while I was away, I have the following entry:

System error: category (102)
Event ID: 1003

Error code 1000000a
parameter 1: 9f159230
parameter 2: 00000002
parameter 3: 00000000
parameter 4: 804db194

My actions so far to try to solve the problem have been:

1. Re-booting the cable modem, router and PC

2. Connecting the PC directly to the cable modem rather than through the router and re-booting the modem and PC

3. Using Windows system restore to rest the system to its state prior to the crash (5 days prior, and then, as an alternative, 2 days prior)

4. Disabling the firewall in in windows XP and then re booting

5. Disabling Norton Internet security and Norton anti virus and then re booting

6. My PC has two network connection sockets. I have tried connecting through the other, slower connection, with no success.

7. I have uninstalled the network card drivers,and then re started the machine so they are re-installed

8. I have uninstalled SP2

The wireless connection from my laptop to the router works fine. when I connect the cable from the router to the laptop, a connection is estblished. However, when the Pc is connected to the router, the connection light does not come on.

The IP address I am getting for the Pc is an "Automatic Private Address" - 169.254.168.73.

Does anybody have any further ideas about how I can solve this problem?

Your help is very much appreciated.


Paul

 

The address you are getting is in the series the PC will assign itself when it can't find a DHCP server to do the honors.

Do you have SP2 loaded now? One part of what I'm going to suggest can be done directly if you have SP2 but will need a 3rd party utility (free) if not.

 

Newt,

Currently I do not have SP2 installed - the last thing I did to try to solve my problem was to uninstall it using the "add/remove programmes" facility in Windows XP.

Paul

 

Something very strange has just happened - the internet connection has re-appeared!!

I wasn't at the computer at the time, but when I came back to it, the connection was working.

I have no clue how this has happened. Any thoughts from members of the forum will be appreciated.


Paul

 

Perhaps your ISP had a service problem, which in time they solved?

 

I don't think it could be the ISP, as I have been able to connect to the internet with a laptop using the same router and internet connection while my desktop PC wouldn't connect.

I have been back to the event viewer, and found the following around the time the connection came back on:

Event Type: Error
Event Source: BROWSER
Event Category: None
Event ID: 8032
Date: 17/11/2004
Time: 13:52:21
User: N/A
Computer: PAUL
Description:
The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{1B8B8B66-C167-4E8F-9F2A-F28BF0B6A271}. The backup browser is stopping.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 35 00 00 00 5...

I don't understand why I should be using a backup browser. Is this normal? Could this be the problem? How do I change this setting?

All input much appreciated.


Paul

 

If you only have the single PC, you don't need browser service running on it at all. If you have a home network, you only want browser service running on one machine.

start => run => services.msc and then stop and disable "Computer Browser" service.

 

Thanks for the suggestion Newt. I have disabled the browser service. I still don't know if this had anything to do with the original problem though.


Paul

 

I don't know either Paul but if all is well, it probably doesn't matter and you will have simply reduced worthless traffic on your ISP's network.

If things to sour on you later, post back and we will at least have removed one possible problem source.

 

Well, unfortunately exactly the same problem has occurred again. This time I seemed to be having some problems with the connection speed on the morning it went down. Once again, I had left the computer, and came back to find the connection down.

I have noticed that when I leave the computer, and the monitor and hard drive are shut down, the light for the high speed connection on my router goes off. However, when the PC is shut down overnight, the light stays on. Could my problem have something to do with this? My PC is a desktop, so I don't have to use the power saving functions if they cause problems. However, I was happy to have them swtched on to try to do my bit to save the planet.

On this occasion I was running Photoshop Elements, and printing from my Epson 2100. I noticed that as well as the internet connection being down, the ink level monitor on the 2100 was greyed. The printer has to communicate with the PC in order to display this information. I originally had 2 printers connected to the PC, but had to disconnect the other one due to conflicts with the drivers. Is it possible that there is some sort of conflict with the network port?

Any help will be very much appreciated.


Paul

 

I see a COMMON element in both cases. Photoshop Elements

Did you remove ALL of the drivers for and other traces of the disconnected printer ? If not then there may still be a conflict.

Was PhotoShop supposed to be doing any printing ?

At one time I had THE 100% wrong drivers for my Network Printer. Both wrong version for the Printer and the OS. All kind of Netwrok Hangups when trying to print.

Is/are the printer(s) involved SHARDED devices or are they Network ( have their own NIC ) Printers.

BillyBob

 

Billy Bob,

Thanks for your comments.

My epson printer is configured without printer sharing, as I am the only person who uses this printer, and I only use it from my own PC.

The other printer was an HP1170C. I had removed this by removing the printer in the printers dialogue. I have now uninstalled the software in the "add/remove programmes" dialogue. When I did this I received a message "I/O driver removal failed ".

I have re-started my system, and still cannot obtain an IP address.

Paul

 

Paul H - more detail needed. Open the event logs on the problem PC, clear all three (or maybe more but probably three) logs to reduce clutter, reboot again to hopefully get the error. Then back to the event logs and locate any that look related. Open one, click on the icon below the up/down arrows to send a text copy to your clipboard, and paste it here. If there are two or three different ones that look like they might be related, post them all.

 

Hi Newt,

I have cleared the logs and re-booted as you suggested. There are no errors shown as such. The following warning does appear:

Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1007
Date: 03/12/2004
Time: 11:12:42
User: N/A
Computer: PAUL
Description:
Your computer has automatically configured the IP address for the Network Card with network address 000D61B177FA. The IP address being used is 169.254.218.3.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00

I suspect that this dosen't help very much in determining the underlying reason for the problem.

Your suggestions are much appreciated


Paul

 

That message does help some. It at least confirms the PC still has working network components.

It's late and the day has been complicated so I'm not up to much thinking at this point. I'll get back to this at some point during the weekend if no one else has come up with a fix for you.

 

I do not like that message.

OK guys. Does this mean that the drivers did not exist or that they may be jammed ( crossed up ) with the other drivers.

Or could it mean they are in use.

I could be way off base or on a real wild goose chase but I still strongly think there is a connection in here somewhere.

On this occasion I was running Photoshop Elements, and printing from my Epson 2100. I noticed that as well as the internet connection being down, the ink level monitor on the 2100 was greyed.

Somehow I think the below fits in also. Somwhere, somehow, something is not shutting down/disconnecting/resetting properly.

I have noticed that when I leave the computer, and the monitor and hard drive are shut down, the light for the high speed connection on my router goes off. However, when the PC is shut down overnight, the light stays on.

Paul H

Does the computer shut off when you shutdown Windows ? Or do you have push the switch to shut it down ?

Please explain the two ways that you shut down. The light on the Router ( which show the connection is alive between the PC & the Router ) should go out when the PC is shut down. ( at least all of mine do )

Does Photoshop Elements have capabilities of accessing the Internet ?

BillyBob

 

Doesn't this say that the Motherbaord is not shutting down ?

Another WILD guess.

Are you sure that cables are connected to the proper places on the Router ?

Experence speaking

BB

 

Billy Bob,

Sorry its taken a while to review your posts - I have been busy over the weekend.

I believe that the cables are connected correctly on the router.

The computer shuts down fine from the Windows XP screen and turns itself off.

Photoshop elements does occasionally access the internet to do some sort of update. When it has tried to make this connection over the last couple of months it hasn't been able to. I thought this might be the windows firewall blocking access, so I haven't worried avout it too much. I wonder if it may be a good idea to uninstall and re install Photoshop Elements to see if this helps solve the problem. What do you think?

Paul

 

I personally believe that wuold be a good idea. Especially when I see it mentioned in both references to the problem.

If I recall correctly this refers to Printer drivers. There may well be a problem with them also. PhotoShop may still be attempting to access the wrong printer.

I am hoping that someone else would step in here and give us a hand.

BillyBob