Word won't open

I'm having a problem with Office 2000, actually just Word, everything else seems to work fine, at least Excel and Outlook.

When I try to open Word, the splash screen comes up and just sits there, if I run the mouse over the splash screen the arrow becomes an hourglass. That's all I can do though is move the mouse, I have to power off, wait a little and turn it back on again. If I don't try to get into Word the computer runs fine.

I've tried uninstalling - reboot - clean registry - reboot - install. I've tried running repair (from within Add/Remove Programs in the Control Panel). I removed Works as well.

I've now run out of ideas, any suggestions would be greatly appreciated.

The computer is a Dell Dimension L500CX with 64M RAM running Win98SE

 

the word

That's a popular 4 star box by dell. Little skimpy on the RAM tho. However you are not getting low resourse errors. Can you try clicking on winword in windows explorer C:\program files\microsoft office\office winword.exe?

 

Same thing, splash screen and everything hangs.

System resources, at a fresh boot, are 94% free and Word won't open.

When I first started this I was getting the message about not enough memory, shutdown some programs, etc. etc. and that was after a fresh boot and minimal programs running (virus scan and scheduler for tape backup system). After the uninstall and reinstall that went away, but I still can't open Word.

 

word

run sfc start/run type sfc [enter] this will tell us if something got skeerud via the uninstall re-install cycle. have your cd ready & replace only damaged newr or missing system files

 

word

Brillant Steve I think that is KevinSaul prob. It has happened to me before but forgot 'bout the templates

 

Outstanding I hadn't even thought of the normal.dot file, that certainly fixed it.

I'll have to file that one away for future reference.

Thanks for the help