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need help with a windows crash problem

Discussion in 'Windows XP' started by joshdjones52, 2004/10/17.

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  1. 2004/10/17
    joshdjones52

    joshdjones52 Inactive Thread Starter

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    Hi, my friend recently installed windows XP and activated it. Now everytime he starts his computer it crashes when the login screen appears and he can only run his computer in safe-mode. Has any other person experienced this problem or know how to fix this?
     
    joshdjones52,
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  2. 2004/10/17
    Christer

    Christer Geek Member Staff

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    Hello josh... and welcome to the Windows BBS!

    Tell Your friend to, while running the computer in Safe Mode, go to System Properties > Advanced > Start and Restore - Settings and uncheck the box for "automatic restart ".

    The next time the computer is shut down and started, it will blue-screen and give an Error Message. Post it here and someone may be able to help!

    Christer
     
    Christer,
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  4. 2004/10/17
    joshdjones52

    joshdjones52 Inactive Thread Starter

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    sorry, I misunderstood, but I guess he can't get into either alternative boot mode like safe-mode ect. Every other mode requires the login screen and this is where the problem occurs. Is he just going to have to reformat and install windows again?
     
    Last edited: 2004/10/17
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  5. 2004/10/17
    Christer

    Christer Geek Member Staff

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    Try hitting the function key "F8" while the computer is still in POST. I think there is an option to disable "automatic restart ". I have never done this myself but have read that hitting the F8 (or possibly another function key) will present that option. Getting an error message is essential to get a starting point.

    Otherwise, disconnect all hardware that can be disconnected to find out if it is a hardware problem. If the computer starts normally, shut down and reconnect the hardware, item by item to isolate the culprit.

    Christer
     
    Christer,
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