Crirical Update Errors

Critical update Cumulative Security Update for Outlook Express 6 Service Pack 1 (KB837009) disappears.

Windows update scan identifies this update and reports: The following updates have been successfully installed:
Cumulative Security Update for Outlook Express 6 Service Pack 1 (KB837009)

With or without a reboot, returning to windows update a scan identifies the same update.

Installation history at windows update reports:
Successful Tuesday, October 12, 2004
Cumulative Security Update for Outlook Express 6 Service Pack 1 (KB837009)

Successful Tuesday, October 13, 2004
Cumulative Security Update for Outlook Express 6 Service Pack 1 (KB837009)

Successful Tuesday, October 13, 2004
Cumulative Security Update for Outlook Express 6 Service Pack 1 (KB837009)

Virus scan, spyware prevention, and all third party programs were off during the alleged updates.

Internet Explorer Version Info:
Version: 6.0.2800.1106
Update versions:SP1;Q867801;q313829;Q834707

 

Hello rcerrato,

Download Belarc and let it scan the system and see if the KB is really installed or not. http://www.belarc.com/Download.html

Regards - Charles

 

Belarc gives me:
Internet Explorer
SP1 (SP1)
Q313829
Q834707
Q867801
The same as help/about in Internet Explorer.
I tried downloading OE6.0sp1-KB837009-x86-ENU.exe from Microsoft, doing a manual install I receive the errror message that SP1 is not installed.

 

Hi rcerrato,

If this is a 9X system, then you can give "repair" of IE a shot.

If this is XP, short of knowing what specifically "broke ", AFAIK two choices, either install SP2 which will give you an updated IE, or an XP "repair ".

Hopefully someone either knows or ran into this and knows what went wrong, so hold on for a while.

In the meantime, the more info the better. What OS and anything else you can think of.

Regards - Charles

 

Hi rcerrato,

I just re-read you're posts and realized I misread OE and "saw" IE - sorry about; I don't use OE.

Anyway, this will serve to bump this thread.

Regards - Charles

 

Windows Update KB837009

I am getting the same problem and Microsoft are advising me.
No success so far.

 

Hopoefully Micri$oft will know something. I've done a reinstall of IE6, sp1 and all the critical updates, results are still the same.