Netscape 7.2 Help window

After installing the netscape 7.2 over my existing netscape 7.1, I cannot find and use my window netscape help.

 

liphor,

This is most likely the problem with your images also. You installed Netscape 7.2 over the existing Netscape 7.1. These two versions are not compatible with each other, and that's why 7.2 has problems. Follow this guideline for uninstalling both, then reinstalling 7.2: http://home.att.net/~cherokee67/7172uninstall.html

Ramona

 

reinstalling without losing data

How do I reinstall without losing my bookmarks and other data like mail and addressbook.

 

liphor,

First: Create a backup folder on your HD, and name C:\Backup (or whatever you wish)
Next: copy your Profiles folder
Paste the copy into the C:\Backup folder
See: Profiles Folder Location

Actually, the uninstall/reinstall will have no effect on your Profile, however it's always best to make a copy for safe keeping. You should do this on a frequent basis...

Next: Uninstall Netscape 7.2 first using Add/Remove, and that will remove both 7.1 and 7.2, including the Add/Remove entries for 7.1 and 7.2.

After you have uninstalled, then delete the Netscape Program folder for 7.1 and 7.2:
C:\Program Files\Netscape\Netscape

Also delete the GRE folders for 7.1 and 7.2:
C:\Program Files\Common Files\mozilla.org\GRE\1.4f_2003062408
C:\Program Files\Common Files\mozilla.org\GRE\1.7.2_2004080415

Next: REBOOT THE PC so the system can update files.

Reinstall Netscape 7.2, and you should have no further problems.

See this guideline for a "Custom" install of Netscape 7.2:
http://home.att.net/~cherokee65/index5.html

Ramona

 

Still cannot get help window

I have tried your suggestion but I still can't load certain images and cannot find the help window (it only lead me to help and support center.

 

liphor,

The Help & Support Center is the only Help component that comes with Netscape 7.2. I thought you were saying that you weren't able to open this component.

In Edit | Preferences | Privacy & Sercurity, is "Accept all images" enabled?

Do you have Java and JavaScript enabled? The setting for Java is in:
Edit | Advanced
The setting for JavaScript is in: Edit | Advanced | Scripts & Plugins

Did you install the Sun Java plugin, or are you using the Java that came with Netscape? Try downloading and installing the Sun Java Plugin 1.4.2_05JRE from this page: http://java.sun.com/j2se/1.4.2/download.html The download you want is:
J2SE v 1.4.2_05 JRE includes the JVM technology
The J2SE Java Runtime Environment (JRE)

Did you install a Theme, often Themes can cause problems.

Ramona

 

Help section

Sorry I think I didn't make myself clear enough. Baiscally I can open that section but cannot find the help content like previuosly in netscape 7.1 which I often refer to use.

 

liphor,

Look at this Screen Shot. The left panel contains all the Help topics. If you don't see that panel, there is a small "grippy" that you need to click in order to open the left panel. In the Screen Shot, my cursor is beside the grippy.

Let us know if this solves the problem.

Ramona

 

Help window solved

Thanks I can open it now but I still havent solved the problem of images nad truncated bookmarks. By the way my first name is lip.

 

Lip,

Did you install the Sun Java plugin, or are you using the Java that came with Netscape? Try downloading and installing the Sun Java Plugin 1.4.2_05JRE from this page: http://java.sun.com/j2se/1.4.2/download.html

The download you want is:
J2SE v 1.4.2_05 JRE includes the JVM technology
The J2SE Java Runtime Environment (JRE)

Did you install a Theme, often Themes can cause problems.

Do you have Java and JavaScript enabled?

If you don't mind, why not start a new thread on the Bookmarks.

Ramona