Kernel 32 error and lost Profile

Hi Ramona, I have read your maintenance pages and am really apprehensive to do anything more without letting you know my problems.
I'm not sure which problem is the priority....grin.
Hi Ramona,
I’m writing this on Microsoft Word and will copy and paste hopefully into the Bboard. I am using IE as this seems to be stable although it is not my preferred browser or connection.

I have Windows 98 and have lots of room on my harddrive. 5.96 Total with 2.86 clear.
I have Netscape 7.1 loaded and it has been crashing my computer every few minutes!
I have done virus scans and nothing appears to be wrong. I did a spy search and cleaned everything out and still the problem persists.
I have uninstalled and reinstalled Netscape 7.1 twice and nothing seems to stop the crash.

I am getting a white box with nothing more than "close" in it that locks the computer and I lose everything I have been working on in Netscape. Mail or web.
The other box that comes up is a Kernel 32 error which also crashes me.

I went to your message regarding Kernel 32 and followed instructions. Renaming the nsreg.dat file to nsreg.bak. Netscape would not open at all after that. I went back and renamed back to nsreg.dat and got into Netscape.
The PROBLEM now is my gmt.bc profile which contains everything is no longer in the profile startup list.
I did "find file" and in Mozilla profiles they are all there including gmt.bc

I would like to recover the gmt.bc profile and solve the crash problem.
I don’t want to "play" without specific instructions as this happened several years ago when I changed cablelan.net to shaw.ca and I wound up with double mail files and many problems.

Once this is done perhaps we can discuss "windows temp file" as opposed to the "temp" file which currently seems to have just an icon with .exe file extension. My netscape mail file cache is set to 1 and I have seen you recommend 1016 as I recall and I am confused about this.

I have a feeling there is probably a lot of space taken up by "stuff" that I can't find to delete or at least reduce the total size.

Your help would be very much appreciated. Gloria

 

I am not familiar with a Mail Cache, but one does not seem right. Where are the settings which you use?

 

Gloria,

You seem to be confusing workarounds for Netscape Communicator 4.7x with Netscape 7.1 problems. The nsreg.dat file is the Netscape Communicator Registry file.

Your free HDD space is 2.86 GB? The reason I ask is to ensure you are talking about GB (gigabytes) and not MB (megabytes).

As Westside notes, to the best of my knowledge there is NO Mail Cache. The browser Cache is located in your *.slt folder, and the setting you use would depend on the amount of HDD space that is free. I have 13 GB free, and I set my Cache at 30,000 KB. The more HDD free space, the more Cache you can allocate. I have recommended 10 MB, or 10,000 KB, and perhaps that is what you are referencing. However, that is not written in stone, and to reiterate, it would depend on the free HDD space.

The main thing you need to do now is to pinpoint the cause of the Kernel32 errors. Those errors can also mean there is a problem with Windows, and not just Netscape. However, let's troubleshoot Netscape first.

When Netscape crashes with the Kernel32 error, are you in the Mail program, or are you browsing, any detail would be helpful. That error is not so common in Netscape 7.1. Does it happen on shutdown, and if so, tell us exactly what you are doing at the time of the crash.

Ramona

 

Thank you for clarifying your Cache information,.
Yes, it is GB. I have a little under half of my harddrive empty.

While I was awaiting replies, I did a file search for netscape and discovered when I opened many that there were setup files galore of various times that I had downloaded.

I have gone through, checked "properties" and then deleted them. This I did after uninstalling Netscape 7.1 with add/remove programme.

It is amazing sometimes how much is kept. I had two versions of set up for various files, flash 5 and 6 for instance.

Next I went to the netscape folders and cleaned out the remnants of netscape 6, 6.1, 7.0, etc.

I did this because with all the profiles there are, my profile for gmt.bc of the Netscape 7.1 earlier mentioned today, was nowhere to be found.

Having lost it and also finding that when I entered gmt.bc to create a new profile, it pulled up a profile from /02/03 and that was the only profile.

I had exported my address book to documents a few weeks ago, so I will import back in and hopefully I have 90% of them recovered then.

My saddest part is that my emails over the last couple of weeks have had a lot of research in genealogy that it has taken weeks to find for people.
I do it as a hobby and now I have also lost their emails and information.

Ah well, it is I guess enforced computer cleanup.

I'll let you know how it goes, but I haven't had a crash in the last half hour, so perhaps all this has been helpful.

By the way, the crashes occured when I was on a website and copying (copy/paste) to emails with information for these genealogy searches.
Then it got so bad that half way through even posting my message to this board it would crash and lock up.

Thank you all for taking the time.
Any suggestions? I seem to have quite a few netscape files in the search file function still, but I don't know what they are or if I can delete them.

 

I just noticed that I have the old bookmark file loaded,,,,,my most recent bookmark file is still on the computer.....
Could you please give me instructions on how to get it back and loaded.
Thank you.

 

This is the bookmark file that I would like to have back.
C:/WINDOWS/Application%20Data/Mozilla/Profiles/gmt.bc/f2ogz4bv.slt-new/bookmarks.html

 

Gloria,

Do you have a Netscape version installed now? Also, look in this directory:
C:\WINDOWS\Application Data\Mozilla\Profiles\profilename\*.slt. How many Profiles are there, if any? If any are listed, then that is where all your messages, Bookmarks, Address Book, etc., would be located.

To copy your bookmarks.html file to another profile, do a "Copy" from the current location, and "Paste" to the desired location.

If you plan to reinstall Netscape, then I would recommend installing either Netscape 7.2 or Mozilla 1.7.3. Mozilla 1.7.3 is the most secure browser of the two.

I have no way to help you with the files found in the Search function, unless you list them, and their location. Have you look in the folders to see exactly what they might be?

Ramona

 

I just wanted to make sure that you meant Profile, and not mail account when you listed the path. I also never saw anything like "blahblah.slt-new ". Does this look familiar?

 

Ramona,
Yes I reinstalled Netscape 7.2 and have had no problems since.
Search files bookmark returned.
4 bookmark files are bookmarks.html and then there are an additional 9 with bookmarks1.html.....these are numbered 1 through 9
When I click on the bookmarks.html they open to a new window with a location address and a complete webpage (not the normal bookmark with file +/- open on them. When i click on anything on the page though they are linked and take me to the correct bookmark webpage.
It is almost like a separate system that is free standing.

I hope I have described this correctly.

Westside,
Yes I recognize the page it is a connection and file regarding genealogy.

Thanks both of you for help.

 

Gloria, right click on the bookmarks.html file, and open it in Wordpad. If you left click, then the html file opens in a web page, for the obvious reason.

I haven't a clue about the bookmarks1-9.html, unless you actually named them in this manner. Could it be that these are backups that you made?

Ramona

 

When I right click and then "open" it comes up the same.
A portion of the page is here.
Bookmarks

Life After the Oil Crash
ONE PERSON HEALTH Lifestyle and Nutrition Report
STOCKWATCH

Help for the Canada Stockwatch DayTrader Workstation
Stockwatch Products
Stockwatch > Quotes > Live Ticker
Public Knowledge - Database Resource Center
Manage Email Login - Shaw High Speed Internet Member Services

STOCK MARKET QUOTES AND INFORMATION

Senate Supports Tax Cuts to Manufacturers etc
Australian Stock Exchange
Yahoo! Business and Economy>Finance and Investment>Exchanges>Stock Exchanges
Yahoo! Finance - gloria taylor
OTC Analyst Group
Welcome to OTC NetStocks.com!
OTC Financial Network - Investor Relations and Financial Communications for Micro- and Small-cap Public Companies Listed on the OTC Bulletin Board
Home Page for www.sedor.com
Canadian Venture Exchange Home Page
Nasdaq-Canada
TSE - Quotes
CANADA SEABUCKTHORN ENTERPRISES LTD.
Stockscores.com - The Method and the Means to Make Money in the Market
NavigateOne Finance Search
Silicon Valley NORTH - British Columbia Edition
Wireless.com Home Page
Welcome to Investors On Line
Glossary Search Results
Upside money:
CompanyReporter.com - The research starts here...
ViWes InvestInfo: NASDAQ Short Interest
Silicon Investor - Home
Investor Main Page
Stockpoint QuoteCenter
BigCharts - QuickCharts
Telescan Rankings
Arthus Analysis , World Markets Forecast
SI: TAXES, TAXATION, TAX and Canadian stocks
InvestorLinks - Interviews
ClearStation : Interactive Graphs
Salomon Smith Barney Access
Company Info and Quotes
Weekly Stock Picks.com
globeinvestor.com - Powerful stock analysis for all major North American markets
Member Registration - Quote.com
StockJournal
InfoQuotes - Fundamentals
Canada Stockwatch frames
Stockbastard
British Columbia Securities Commission
StockHouse SnapShot

 

Gloria,

When you open your Bookmarks with Netscape open, do they look O.K.? Are you able to access the links? That's the main issue here. I only suggested that you take a look at them to see if they were your current bookmarks.

Ramona

 

Hi Ramona,

Sorry for the delay in getting back,,,I had computer buzz,,,,laying in bed at 2am, trying to think of solutions.

I have multiple bookmarks with different dates, but the one with the latest information prior to the fiasco is there in a find bookmark files.
It is 404 KB and the one I have loaded is 250 KB.

This has turned into such a fiasco for me.
Before I posted up here,
I downloaded 7.2 and it loaded an old profile it seems as it had a connection it turned out to shaw.cg (calgary) So my my shaw.ok (okanagan) information, address books etc. were not there and the messages dated back to 2001
It was operational and I was receiving messages and could send, but the address book was very old.

Foolishly, I changed my server info to the correct shaw.ok and of course the messages were lost, but that is ok.

I am now using shaw.ok, but when I checked the page of Netscape server connection it shows that my incoming is shaw.ok and outgoing is still shaw.cg.
Older netscape had a window to put both sets of information in. I can't see a place to do this on 7.2

So, now I am wondering if I should save the dozen messages I currently have in the mailbox in and out to somewhere and how to do it.
And then what?

I have found the "good bookmark" but there is old bookmark in the bookmark of the current Netscape. I'm trying to figure out how to import it and eliminate the old bookmarks.

The information on the properties of the "good bookmark" that I want:
Mozilla Hypertext Markup Language Document.
C:\Windows\ApplicationData\Mozilla\Profiles\f20gz4bv.slt-new

When it opens it reads in the location bar:
file:///C:/WINDOWS/Application%20Data/Mozilla/Profiles/gmt.bc/f2ogz4bv.slt-new/bookmarks.html

This is probably the most important thing that I want to recover.

Now the old messages and address book, etc................
I tried to copy from that list a netscape.hst old date to the current hst.
I really ******* up ....it just sort of disappeared......I found the Mail file in Recycle Bin. It won't restore as it says there is no inbox to send information to.
Probably because I changed the shaw.cg to shaw.ok?
Anyway, it sits in the recycle bin and unable to change anything "archive, read only, etc ".

I have lost the address book and messages to 24 Sept 04.
Boy, I really did a number!

I wish there was a way to send you the information in the find files, they won't copy with all the information columns though.

I'm sorry, I always thought that I just dyed my hair blonde!!

Gloria

 

On another point,
Since as I stated earlier there seem to be multiple bookmarks as stated.
Bookmarks1.html numbered 1 through 9 would it be safe to delete these as they are old or in some cases read 0kb?
If I could do this it might help to clean up the loading or importing of the correct bookmark file for my poor befuddled computer and me.

Gloria.

 

Gloria,

"When you open your Bookmarks with Netscape open, do they look O.K.? Are you able to access the links? That's the main issue here. I only suggested that you take a look at them to see if they were your current bookmarks.
Romana "


Yes they are the current ones and they work fine with Nestcape open.

Gloira

 

Open Mail & Newsgroups
Edit | Mail & Newsgroups Account Settings
Scroll to the last entry in the Accounts list
Click on Outgoing Server (SMTP)
There, you can set your correct outgoing Server

Create a folder on your HD and save your entire Profiles folder.

Rename the OLD bookmarks.html file to Xbookmarks.html
Copy the "good" bookmarks.html and paste it into the *.slt folder

This path really bothers me:
C:\Windows\ApplicationData\Mozilla\Profiles\f20gz4 bv.slt-new
Where does the -new come from? Did you rename the file? There is no profile name in this path either...

Sure, if they have nothing in them, no point in keeping, as you have found the "good" bookmarks.html file.

Have you tried changing shaw.ok back to shaw.cg, in order to restore those Mail files. If they are important to you, that's what I would do.

Ramona

 

Sorry, I had written the properties for the "good bookmarks" on a piece of paper and then typed into this. It does indeed have \profiles\gmt.bc\ in it.

I'll do this a step at a time.
First can I delete the obsolete bookmarks 1-9 from the "find bookmark list" results or should I be going to Application file and be deleting from that folder?

The bookmark.html file which you want me to put the "x" infront of is the only one that doesn't have "new" after the "slt ".
Bookmarks(1-9).html all have "new" after them and are dated over a period of late 2003 to sept. of 2004
I have no idea how or why they were created.

At the top of this list are two bookmark.html files
C:\Prgram Files\Netscape\Netscape\defaults\profile and
C:\Prgram Files\Netscape\Netscape\defaults\profile\US
Both created 4/08/04
3kb each and contain just
Bookmarks

Personal Toolbar Folder

Customize...

Inside Netscape

E-mail
Chat
Channels

News
Sports
Money
Movies
TV
Celebrities
Movies
Music
Games
Love & Personals
Fun
Autos
Browser Central
Computing
Careers
House & Real Estate
Shopping
Small Business
Travel

How to Customize Bookmarks...

I guess it is a case of 5 years of upgrades and reinstalls etc ......the GOOD news is that I have not had a single error message from netscape or a kernel 32 message since the reinstall of netscape on the 24th of sept.

I really do appreciate your patience, I promise to keep it cleaned up once I get it straightened.

Gloria

 

I would remove the decimal point and make the name gmtbc.

The deletion should be done with Netscape and Quick Launch closed
Then open Windows Explorer
Navigate to the:
C:\WINDOWS\Application Data\Mozilla\Profiles\profilename\*.slt folder
Now, find the bookmarks 1-9 and either move to another folder on your HD or delete them. It's not always a good idea to send them to the Recycle Bin, as you found out with your Mail. Wait a few days before actually deleting them.

That is not the bookmarks file that you need to do anything with. The bookmarks.html file located in the *.slt folder is the only one that you need to be concerned with. Forget the one in the Program Files folder.

Good to hear that the error has disappear into the sunset!

I'm not really clear which bookmark file you wish to keep, could you clarify for me?

Ramona

 

The bookmark file that I want to save is
bootmarks.html that is 403KB size and has no number in the bookmarks.html, but DOES have "new" behind the path.

I could create a Profile Folder on Documents and then copy the rest of the bookmarks to them.

That would in effect leave in the application file
bookmarks.html (the one currently loaded) with the "x" infront of it and the one that I want to use with "new" behind it as described above.

(Plus of course my other ID's, but there isn't anything in them to worry about.

Does this make sense?
gloria

 

I would remove the "new" that comes at the end of the path. You only want bookmarks.html

Not really, but all you need to concentrate on is moving the good bookmarks.html file in to your salted (*.slt) folder. Forget creating new Profile folders, etc., for now. Just copy the files you want for your existing Profile into the *.slt folder.

Ramona