Hangs when right clicking.....

This is XP Pro with SP2 installed.


When I right click on the Start button I get the hour glass. It stays that way until I use taskmanager to shut down explorer.exe and restart it.

If I try to right click on an entry in the Start menu, the same thing happens.

Same thing for right clicking on anything in Windows Explorer.

If I just left click on anything in Windows Explorer then just left click on File it will do same.

Everything else in Windows is working perfectly. As long as I do not use right click in these places.

I can drag anything I want to the recycle bin to delete without problems. I do not think this is just a delete problem however.

I tried to run Repair last night and all worked well until it got to the screen that starts the install then I get an error saying something about SXS.dll and some file in,

cd:\I386\asms\10\msfx\windows\gdiplus\gdiplus.man

In line 4.

Here is the contents of that file,

---start---
<?xml version= "1.0" encoding= "UTF-8" standalone= "yes "?>
<assembly xmlns= "urn:schemas-microsoft-com:asm.v1" manifestVersion= "1.0 ">
<assemblyIdentity type= "win32" name= "Microsoft.Windows.GdiPlus" version= "1.0.2600.2180" processorArchitecture= "x86" publicKeyToken= "6595b64144ccf1df "/>
<file name= "GdiPlus.dll" hash= "7c911766c2ebe993a520bbd53395d9cd5b115271" hashalg= "SHA1 "/>
</assembly>
---end---

I have XP Pro and SP2 slipstreamed as per instructions from here,

http://www.windows-help.net/WindowsXP/winxp-sp2-bootcd.html

I tried running SFC /scannow and that failed as well with some error. I forget
that now but can run again if someone thinks it important.

Oh and the reason I do not have the error log after running the repair is that
I was unable to get back into XP. It just started the setup process over each
time I would try to boot into XP. I did a restore using Acronis Trueimage so
I lost the error logs.

Anyone have an idea what I might to do fix this?

 

Have a look here http://forum.aumha.org/viewtopic.php?t=7307

 

Thanks BurrWalnut, but I do not have either of those apps installed.

 

Another thing to try is to disable DEP, viz :-
If you are getting errors on different applications including Explorer after installing SP2, you can use this fix. Even if your computer is running OK you will get a little better performance. It seems to be a memory protection issue with the new DEP system provided with SP2. If you disable DEP your problems may go away. Most systems don't have hardware support for DEP but it is enabled as default.

To view the DEP setting via Control Panel, System, Advanced Tab, Performance Settings, Data Execution Prevention.

To fix it you have to change the boot.ini file. The easiest way is via Control Panel, System, Advanced, Click the Settings button under Startup and Recovery. Now the Edit button under System Startup and change /NoExecute=OptIn to /NoExecute=AlwaysOff. Save the boot.ini file and OK your way out. Reboot the computer. Now when you view the DEP setting, it will be greyed out. It is reversible by changing the boot.ini file back to the original.

 

HI BurrWalnut,

I thought that one might work but did not.

 

Dennis

Here's a summary of SP2 problems and fixes, it may help http://blogs.msdn.com/nickmac/archive/2004/08/20/217948.aspx

 

BurrWalnut,

Thanks very much for your help. I do not really see anything there that might help me with this problem.

 

If you can locate another CD, I'd try sfc /scannow with it. If not or if that fails as well, http://www.windowsbbs.com/showthread.php?t=33471 and see what a dump file might tell us.

 

I think I can get another CD tomorrow.

I have installed the tools but I really have no idea what to do now.

 

Fixed

I found the fix here,

http://groups.google.com/groups?hl=...05292219.66ff60e1%40posting.google.com&rnum=6

I had the PGP service set to manual. When right clicking something was calling it.

I set it to disable or enable and the right clicking once again works.

Thanks to all for your help and suggestions.

 

THANK YOU Dennis!!!

By a fluke, I had a computer here yesterday with the same problem. Your solution fixed it! Thank you for posting back!

Johanna

 

another way to have resolved this would be using shellexview to remove third party shell extensions until you figured out that it was PGP at fault.

 

Great glad it helped.

---
Joe

Is this what you meant?

http://www.snapfiles.com/get/shellexview.html

 

Well it seems this is not quite fixed after all. Disabling the PGP service only lets the right click menu work on the Start menu.

In Windows Explorer when you right click on any dirve the hour glass still comes up. Have to shut down WE via the taskmanager.

 

Yes, thats the utility i recommend. Go in there and disable stuff. There are lots of approaches. You can disable everything thats not microsoft, or do a binary search elimination.

 

Joe,

Thanks that seems to have fixed it. There were two PGP items in there that ware now showing up in Services.

Disabled them and so far so good.