Outlook 2000 crashes MSO9.dll

I have a problem with Outlook 2000 when drilling down through the folders such as "My Documents" - "Word Documents" etc. It doesn't make any difference whether I double click the folder or right click and open it, 9 times out of 10 the programme crashes and needs to restart.

If the icon link is to something within Outlook such as Inbox Tasks or Contacts it works fine. If the link is to a specific document such as a Word or Excel document it works fine but (almost) always falls over if it's a link to another folder, even the "My Computer" icon.

I've tried several fixes found in the MS Knowledge base, unistalled and reinstalled several times, even restored backups of the data files to a period when it worked OK and still the same problem.

I can drill down successfully outside of Outlook but not from inside it. Any suggestions would be helpful as this is my bosses PC and he hasn't much hair left to pull out.

BTW I have 3 other PC's on the network with similar installations (all XP - mixture of home and Pro) and the problem is only on one machine.

Gordon

 

mso9.dll is a Microsoft Office file for older versions than are (usually) on XP. The XP version is mso.dll. I have mso9.dll on my Win98SE with Office 2000.

The mso files are involved in the .jpg vulnerability MS04-028
http://www.microsoft.com/technet/security/bulletin/MS04-028.mspx

So ..... maybe there's some incompatibility with recent updates, XP, and your version of Office?

I dunno, but perhaps that little bit of info can suggest a direction for investigation.