Problem caused by Office XP SP3

Because of an annoyance in Publisher I installed Office XP SP3 which cured the annoyance but now has caused other problems.

The main problem is a pop up box that comes up in Outlook saying that another program is trying to access the address book and you have a choice to allow it or not. If we click no sometimes it comes right back. We actually have 2 programs that use Outlook to email so I know this isn't caused by a virus (I also ran a complete virus scan with the latest updates).

I found a couple of articles in the Microsoft Knowledge Base and thought I found the answer and removed Active Sync. Unfortunately that didn't work. There is another article that deals with this but I don't understand the fix. The article number is 838871.

I'm hoping someone can explain the fix more clearly than Microsoft did.

Additional information - This is all running on a Windows 2000 server running Citrix so it's no easy task installing and uninstalling or rebooting because everyone in the company uses Citrix to get their work done.

 

Kevin,
Have you tried a detect and repair from the tools menu?

 

Thanks for replying, yes, one of the first things I tried. According to the Microsoft Knowledge Base there is a fix for this and according to the computer experts we have on retainer it's a registry fix and they wrote a script to change the registry but individuals don't have security rights to change their registry.

Now I have to figure out how to give them the rights temporarily so the script will work.

Citrix is such an adventure

 

Try moving their username to the administrator group under computer management in Admin tools. Apply the fix/tweak. Then remove them from the admin group. This usually is a quick fix if they only use one PC.

We run Citrix network neighborhood for one of our networked programms. These scripts run independent of login rights. But I'm a little out of my league in this area, but for individual logins the before mentioned fix usually works.