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Problems with new video card

Discussion in 'PC Hardware' started by crazedmarilyn, 2004/09/16.

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  1. 2004/09/16
    crazedmarilyn

    crazedmarilyn Inactive Thread Starter

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    Hi,

    My HP computer came with an Integrated Intel card, and I've just upgraded to an ATI Radeon 9200se, but I'm having a couple of problems. When I booted up my computer with the video card in for the first time, it identified it and I installed the video drivers that were on the CD I got with the card. After they were installed, I restarted my computer, and for some reason it identified the video card again, and now this is what it looks like on my device manager: http://img.photobucket.com/albums/v180/banginkneesong/photos/devicemanager.jpg

    And both of them are listed as "enabled ". Is it supposed to look like that? Also, the video card I installed is an ATI Radeon 9200se... but in dxdiag it says it's a Radeon 9200 Pro. Is that wrong? Did I install the wrong drivers or something? I don't even notice any huge differences in how the "graphics" on my computer look.

    The bigger problem I'm having is that I'm now hearing a high pitched squeak-like sound coming from the monitor. It has nothing to do with the volume, because I hear it no matter where the volume is at. I used to have this a little tiny bit using my old video card, but now it's REALLY high. When I use the scrollbar in web pages or programs, or when I open/minimize/maximize a new window, I hear it the loudest, and it's so annoying I can barely stand to hear it. And when I try to play a new video game I just got, I hear it loud and NON-STOP and it's the most annoying thing.

    This is really frustrating, does anyone know what could be going on? :confused:

    Thanks.
     
  2. 2004/09/16
    PeteC

    PeteC SuperGeek Staff

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    crazedmarilyn,

    ATI Radeon 9200se

    What you are seeing is correct :)

    The Radeon chip is capable of supporting two monitors although your card is not equipped with two monitor sockets. I am running the Creative ATI Radeon 9200se card in my other desktop and see the same as you, except Dxdiag sees the card 'correctly'. I suspect in your case that the chip signature is different - not to worry.

    On my main desktop I run a Matrox G550 with twin monitors and have similar entries in Device Manager.

    See attached reports from Everest and dxdiag.


    'Squeaking' Monitor

    No real idea, but check the refresh rate in ATI Control Panel - it may be set too high for your monitor. Most will support 85 Hz.

    You could also check that you have the latest drivers for your OS ....

    http://www.ati.com/support/driver.html
     

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  4. 2004/09/16
    sparrow

    sparrow Inactive

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    Check you manual for steps to install video card, looking for instructions to turn off the on-board video. Usually done in the BIOS setup program accessed during boot.
     
  5. 2004/09/16
    crazedmarilyn

    crazedmarilyn Inactive Thread Starter

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    Thanks for the responses!

    Alright, here's what I've done now... I uninstalled the old drivers I installed for the Radeon, downloaded the up-to-date drivers from ATI's web site, and installed those (but I haven't restarted yet, so I'm on the default video card now). But now in device manager it lists "Radeon 9250" and "Radeon 9250 - Secondary" even though it's an ATI Radeon 9200se card. Is that alright? It never asked me to choose which version I had or anything, that's just what it installed.

    Also in device manager, it lists "PCI bus 1" for both, even though it's an AGP card installed in the AGP drive. I went into the Bios, but I'm not sure what to do, so I just exited without saving. Beside the entry for the video card, it lists it as using PCI. The option to change it to is "AGP/onboard "... that confuses me, because aren't I supposed to be disabling the onboard video card by switching it to AGP? What should I set it as? My manual that came with my computer isn't very detailed and it doesn't tell me how to do this.
     
  6. 2004/09/16
    PeteC

    PeteC SuperGeek Staff

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    Is this the driver you downloaded (for XP) ....

    http://www.ati.com/support/drivers/...&prod=productsXPdriver&submit.x=14&submit.y=6

    If you are not on XP hit Find a driver and click your OS in the LH column, Graphic driver in the centre column and Radeon family in the RH column. The driver covers a range of Radeon chips and will only install what is required for your chip. I wouldn't worry too much about what Device Manager says providing you are sure that you loaded the right driver. Generally the driver will not load if it is not the right one for the card - that is the case with Matrox at least.

    That is confusing, but correct. AGP is basically an extension of the PCI bus. My Matrox card (AGP) is installed on PCI bus 3.

    I have not seen a BIOS which details the video card - maybe you're looking at an HP configuration utility? If it's an AGP card, AGP should be enabled.
     
  7. 2004/09/16
    crazedmarilyn

    crazedmarilyn Inactive Thread Starter

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    Yeah, I'm on XP and that's the driver I downloaded, so I guess it should be ok.

    Well, what I'm trying to fix now is the buzzing sound that my monitor makes whenever I move anything on the screen. It's not happening now since I'm using the default video controller (or whatever that's called), but it was doing it when the Radeon card was enabled. I think it might be my onboard video card interferring with it. I disabled my integrated video card through Device Manager before I put the new one in, but maybe I need to do something more. I went into Bios by pressing F1 when the blue HP screen came up on startup, and it listed "PCI" for the video card. There was an AGP option but it said "AGP/onboard" instead of just "AGP "... I'm not sure if I should set it as that or not.
     
  8. 2004/09/17
    PeteC

    PeteC SuperGeek Staff

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    I would give AGP/onboard a try - I guess the board is clever enough to sense the presence of an AGP card.
     
  9. 2004/09/17
    90durham

    90durham Inactive

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    Monitor Buzz

    Hi: Had the same buzzing issue with a monitor a short time ago, a highly irritating buzz that happened whenever I moved my cursor. I was able to get rid of it(for a while) by altering my refresh rate and screen resolution. There were no changes to my hardware prior to the noise starting.
    When you switched to the on-board video from the Radeon card were the settings the same?
    I ended up buying a new monitor as the buzzing would return after a few days no matter what settings I was using. If you have another monitor available to use try setting up your system so that the noise occurs and then switch them.
     
  10. 2004/09/17
    crazedmarilyn

    crazedmarilyn Inactive Thread Starter

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    I made the buzzing stop for a while, but I have no idea how, and it came back. What I did was go to the ATI Control Panel and everywhere I saw a setting for the refresh rate (which was about 4 places), I set it to 60 hertz. Then I restarted. The screen looked a little squished, so I fixed that with the monitor settings, and everything looked fine and there was no buzzing. When I checked in Device Manager and Display, it listed it as using the "Default Monitor ", and there were two entries for "Default Monitor ", plus my HP mx70. It used to just list the HP mx70. I wasn't sure why it was listing those, so I restarted to see if they would permanently be there, and when I checked again, "Default Monitor" was gone and it was back to listing just the HP mx70, and the buzzing was back. So does this mean the monitor is the problem? I disabled the ATI drivers and right now I'm on the generic video driver, and there is no buzzing. Is it possible the new card is too much for the monitor to handle? I hear the buzzing a little, tiny, unnoticable ammount with the integrated card, but it just goes insane with the ATI Radeon card.

    The only other monitor I have to test my computer with is a Compaq monitor that's about as old as my current HP monitor, but it was only ever used for about 3-4 months. Would I just plug that in, and it would be able to work, or are there drivers I would need to download for it first? I just don't wanna plug it in and end up with a blank screen.

    Thanks for the help.
     
  11. 2004/09/17
    PeteC

    PeteC SuperGeek Staff

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    Unlikely, but always possible. I checked the HP site for drivers for your monitor and only Win 98/95 drivers are listed ....

    http://h10025.www1.hp.com/ewfrf/wc/...areCategory&dlc=en&os=20&softwareitem=pv125en

    However as Win XP recognises the monitor it is reasonable to assume that the correct drivers are loaded.

    Try the Compaq monitor - XP will see it as Default Monitor. If you post the model no. here we can look for a driver for you.
     
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