Unable to load drivers - Error 28

Hi there!

I hope someone can help with my problem. I don't know what else to do. Living in a remote part of Scotland, I am never likely to recieve ADSL and so was very excited to have ISDN installed. However, it onlt worked intermittently for a week or so until an engineer came to fix it.

It turns out that there was a fault with the box and to make matters worse the original engineer who installed the faulty box, gave me an old driver disk. The engineer who discovered these faults gave me the current disk and told me to uninstall the previous drivers and use the new disk.

So there we are, I place the disk in, I'm told to plug the USB cable in and come to an abrupt halt at the first hurdle during the 'Found New Hardware Wizard'. It claims that although the drivers were installed, there may be an error. Looking in the Device Manager confirms this with the USB device holding onto an exclamation mark for dear life. If I enquire further I receive this:

Now I have found some articles which refer to this problem and they suggest that I remove the 'offending' driver from the WINNT/inf folder before repeating the new driver installation and choosing/forcing the correct one. Needless to say it doesn't work.

Am I doomed to dial up for the rest of my days and reconsider my line of work in graphics or should I move to smelly London and lease a big fat pipe?

I hope you can help. I can offer a Gmail account in return, if you haven't already got them coming out of your ears.

Cheers

Will

 

I don't know much

I don't know alot about ISDN but with my DSL line I have USB or ethernet connectivity? Do you have that option? And what type of device is it, model, etc?

 

Will - welcome to the forum.

The coarse fishing is lots better 'down sarf' but I think I'd opt to stay up where you are.

Some equipment specifics certainly would help and I agree that if ethernet is an option, it works much more reliably with this particular application than USB.

Would satellite be a possible option for you? ISDN is certainly way better than dial-up but can be a headache. We found the same thing you've run into - the telephone company techs often seem confused about the specifics of the service they are installing and supporting for you. How much bandwidth did you get?

 

Hi guys.

According to my research, this is a Win 2K problem rather than device specific and so I don't think and further detail will help much. The problem has occurred with other devices. The common factor being USB and Windows and trying to load drivers.

Here's what the doc says:

I don't know if you are familiar with the old BT Home Highway but this thing (BT Midband) comes with the standard box but with all the required hardware already inside. I can't find the exact specifications anywhere. The connection between the box and computer is the USB cable but as I said, it may as well be any device but windows will not allow me to load the driver I want from the CD. It continues to load the wrong one and even says it's done it!

BT were actually very helpful but were baffled as to the cause. Microsoft won't help as I built the machine myself. There is some info on the Net but I either don't understand it or I've already tried it.

If it helps I can give you as much other info as you could wave a Windows CD at using AIDA32.

 

This may be a long shot

You could try to copy the correct driver from the CD to the WINNT/INF folder and then take out the CD. When Windows asks for the driver browse to that directory or let Windows find it. It may be a problem with the CD. I've had problems with Windows in that regard before. I know it's a longshot but it's worth a try.

Hope this helps.

 

It's me again

I found a link (you've probably already checked) for you. One thing I thought about is that you built the PC yourself. Is it possible that it needs the W2K CD? Anyway here's the link.

http://www.bt.com/homehighway/download_btda_usb_drivers.htm