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Windows explorer has encountered a problem

Discussion in 'Windows XP' started by Eleanor316, 2004/09/05.

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  1. 2004/09/05
    Eleanor316

    Eleanor316 Well-Known Member Thread Starter

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    Running WinXP SP1
    Internet Explorer 6.0.2800

    When I try to create a new folder in Windows Explorer I get the message
    "Windows Explorer has encountered a problem and will need to close ".
    Details list module shell32.dll or rundll32.dll or unknown
    I've run Adaware, Spybot, CW Shredder and Spyware blaster.
    Have unchecked and checked 'disable script debugging' in Internet Explorer.
    All these step have failed to resolve this annoying problem. Any ideas?
     
    Eleanor316,
    #1
  2. 2004/09/05
    Eleanor316

    Eleanor316 Well-Known Member Thread Starter

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    Correction to my prior post
    The file specified is not run32dll.dll but kernel32.dll
     
    Eleanor316,
    #2


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  4. 2004/09/05
    Newt

    Newt Inactive

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    Check your event logs for errors or warnings that have more detail. If you find one/some, open the event, click the icon below the up/down arrows (sends a text copy to the clipboard) and paste the information here.

    If there are no entries, we'll need to find out where else the crash is being trapped and get details from wherever but thats usually a little more involved so hopefully the simple way will work.
     
    Newt,
    #3
  5. 2004/09/06
    Eleanor316

    Eleanor316 Well-Known Member Thread Starter

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    I'm not sure how to access event logs. Could you help me out?
     
    Eleanor316,
    #4
  6. 2004/09/06
    shadowhawk

    shadowhawk Inactive

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    It's under Administrator Tools in Control Panel.
     
    shadowhawk,
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