No sound from IE 6.0

I have no sound from IE 6.0 at present. I have had this computer for six years and started with IE 4.0. Everything was working fine until I tried to install Norton System Works 2004 over Norton System Works 2002, which was an unmitigated disastor. It was so far out of the ball park from what the manual was stating the installation process should be that I uninstalled it, got a refund form from the Symantec site, and sent it back to Symantec for a refund.

In the mean time I am trying to salvage what I can and repair the damage that is discernable. WinAmp works and I was able to repair my volume control (lower left corner icon of yellow speaker) yesterday. When you click on the volume control it makes the "default sound" so you can adjust the level of volume that is comfortable for each individual user. The sound plays OK for any video game as well whether on-line or single player.

I reinstalled my sound card driver and all 10.2 MB of the Multimedia Section of Windows 98 in the Windows Set-Up tab of Add-Remove Programs in Control Panel. None of this has had any effect on the sounds that have disappeared when Using Internet Explorer 6.0. The sounds enable me, the user, to determine that the actions I am doing or asking for are being carried out. It lets you know that instructions have been received and are being processed. Using it muted is quite aukward and disconcerting. For what its worth OE 6.0 has become muted, too!

I thought that the easiest way to fix this was to reinstall a fresh copy of IE6.0 fro the Microsoft update site. But when it gets done evaluating my updates it says I have them all. It does not tell me where to obtain a download of IE 6.0 or what the procedure is to uninstall and reinstall IE 6.0. I am certain there is a way to do this. Copies of software get corrupted all the time and have to be reinstalled. If any one out there may know a way to do this please post the procedure or email me about it.

I also have already tried contacting my computer manufacturer, Gateway, and they the supervising technical support person told me they only support the original version of Windows 98, OE, and IE that was shipped with the machine. In my case thatwas 4.0 for all of them. So I was SOL at Gatway Tech Suport. Being that MicroSoft is not supporting Windows 98 and clasifies it as obsolete, I am at a loss as to get help when I need it for this OS. I think the Government should make Microsoft reinstate Windows 98 for us users who have no need for anything else. Windows 98 works just fine for me and is all I need.

Thanks for your time and any help you all can provide. Have a real good day too!

 

No sound from IE 6.0-Reply to your post

To PeteC:

Thanks for you quick reply. I was able to uninstall NSW 2004 using the Add/Remove Programs routine in Control Panel. Live Reg disappeared on its own after reboot and then I uninstalled Live Update and restarted. The uninstall was quite uneventfull except I had lost my sound on my volume control where you adjust the sound amplitude to a comfortable level. I restored that yesterday by switching to a diffferent sound scheme in Sounds in Control Panel and then switching back to the original sound scheme and assigning a "default sound" to the to the Default Sound Line in the window. (that line was missing originally???) All I have to do is restore the sounds in Internet Explorer 6.0 SP1 with Internet Tools and my machine will be as good as new.

As far as I know every thing else is working just fine and dandy. My wife is a school teacher and my two sons are in college and I am into politics of certain issues near and dear. The computer really gets a work out. I have already sent the CD for NSW 2004 back to Symantec so I can't do much about reminants. I didn't understand half the stuff refered to in that link you sent. If I can get IE6.0 to play its sounds I will be most happy and fortunate. I was woundering if I could just revert back to the previous version, IE 5.5 I believe, or just unintsall IE 6.0 and then find a download of it and reinstall it. Would that work? Or maybe just reinstall a fresh copy over the old one? Would that work without trashing my computer up or losing all the stuff, six years of work, on my hard disk? If you can provide any additional help that would be appreciated greatly by my family and I. Thanks for your time and have a good day.

Regards,

Larry Allen

 

IE 6.0 has no sound - my 2nd reply to you

To Pete C:

I ran the following programs in the process of restoring the sound to my volume control and they are listed as follows:

Ran it in normal mode-
a) Disk Cleanup under Programs/Accessories/System Tools---just a few odds an end here.

Ran it in safe mode-
b) Disk Defragmenter under Programs/Accessories/System Tools-took about an hour
c) SFC onder Start/Run/type in SFC/and hit enter---this took a while

SFC found no corrupted files and no files that had been deleted that appeared to be removed in error. There were a whole lot of deleted files, too, starting from day one (six years ago) and it took a while to get through the list as you review them one at a time.

BTW --- SFC and Volume Control are not avaiable in Accessories like Windows Help states and that I have seen in various tech publications. To get the Volume Control Icon to appear in the lower right hand corner task bar I right click on the Ensonic Mixer Icon in the same place and click on Adjust Multimedia Properties and check the "Show Volume Control" box. For SFC, which I did not know of untill discovered when reading tech stuff on Bulliten Boards, I can only get by typing in Run and hit Enter.

I did find a lot of stuff in System information and I could copy it or print it maybe to a file and post it for you to look at. There is a whole section on IE in System Information under Programs/Accessories/System Tools. Would that be of any help at all? It also has a list of all the files for Internet Exporer and all the updates that I have obtained. It also has a List of Objects and, sadly to say, five of them with long Registry-type key names aren't available. I haven't the faintest idea what Objects are or what they do. The updates that I have obtained from Microsoft all look normal except the last which has "EiliE" written before the word Windows with some very strange characterers written above the letters. (???) . As I recall it was a Securuty Update and the last one they issued entitled "Windows 98 Q323255.

I still don't understand why you can't just uninstall IE 6.0 Sp1 with Internet Tools in the Add/remove Programs Window and download a new copy after finding one and reinstall it. Why won't that work if Microsoft puts it in Add/Remove programs in the first place? Thanks for your help and I hope this will guide you to a viable solution.

Regards,

Larry Allen
PS: I just discovered under System Information and the Tools Tab, SFC and Registry Checker, which I never knew I had untill now. Will run that after I am done here. There is bunch of stuff in Tools I never knew I had! Such as "Update Wizard Uninstall" (might that be a possible avenue of relief for my issue?) I might run Direct X Diagnostics, too see if it just may find something missing or odd. I found that one, too, in the list. Have a good day!

 

Two things to add.

First - with a Gateway PC you never did have Microsoft support except the paid variety and they still offer that I think. One trade-off when you buy Gateway or Dell or similar is that Microsoft sells them very inexpensive copies of the OS but with the proviso that they provide the free support.

Next - to complete the removal of Norton you need to get and run Symclean.exe.

 

Newt:

I clicked on the Symclean link you provided and read the description of it and it was for only to clean up stuff older then and prior to NSW 2003. I sort of installed NSW 2004 but it did not work correctly at all. I tried tech support(phone and email) for a couple days and then realized it was so far out of the norm that it wouldn't ever work right. So I uninstalled it using the Microsoft Add/Remove tool and it was uneventful. I have a program called Registry First Aid which removes all the stuff that Programs and Windows leave behind when "Unistalled ". The first time I ran it I had over 1800 errors in Registry. After carefully clearing them out and compacting the Registry my computer ran like brand new. I have to find it somewhere on a Zip disc and run it to clear out all the Symantec trash left behind. Thanks for you reply and assistance.

Regards,


Larry Allen

 

Thanks for the feedback. What is your situation now?

If you look at the very bottom of the the symclean page, you will see that even though it isn't mentioned above,

.

It's sad but the longer Symantec has Norton with Peter Norton no longer associated with the product, the more out of touch with reality they seem to get. I was a faithful user thru many years and many OS versions. No longer though.

 

PeteC:

I ran Internet Explorer "Repair Tool" in Safe Mode early in my quest to resolve this issue at least twice and it had no affect. The sounds I am refering to are the pops, clicks, and whatnot that you hear for positive feedback that your inputs to IE have been understood and carried out. Like when you type in composing an email, you here a modest typeing sound, and when a pop up window or banner finishes loading, you hear a pop. It's just feedback to let you know your Internet Explorer is working smoothly and performing your inputs as instructed. I thought there might be a check box somewhere to turn them on and off. I looked in Internet Explorer Help and found this referance to sounds. "Changing Internet Explorer sounds
You can assign sounds to play in Internet Explorer that are different from the ones currently used, or you can turn off the sounds altogether. For more information on changing sounds, see Windows Help." But when I looked in Windows Help I could not find any referance to Sounds or changing them or turning them on and off at all. About SFC, If you would review my PS in the last post you replied to that I had found it and a bunch of other stuff in the very place you told me to look except for the Volume Control. The only place I can find that, to turn it on and off, is the Ensonic Mixer Icon. You must remember that this is cutting edge technology from six years ago and Windows has gone through many changes since. I recall vaguely the court case about IE being bundled with Windows but that isn't really the issue here. I want to revert back to Windows 5.5 using the Add/Remove tool or use the Update Wizard Uninstall tool that I found in System Information/Tools tab. I wanted to verify that either way is acceptable way of doing this. Then I would download a new copy of IE 6.0 SP1 with Internet Tools and install it fresh. I am just trying to find out if that may have a reasonable chance of success. I imagine I would have to get all the Security updates over again, too, as they applied to IE 6.0. BTW---vaquely in my memory I recall that the first version of Internet Tools I updated to stated that the Sounds Package that IE 4.x or 5.0 would make was included in the Tools portion of the update. I started out with Version 4.0 and eventually updated to 6.0. The Ensonic MIxer is a baffling program as it apparently is part of the Creative Labs-Soundbaster card driver. I haven't had any trouble with my soundcard or its driver, ever, and am quite happy with it. Now my entire Internet connection package is mediocre and needs a lot of work. I hope they at Microsoft improved this in XP cause they don't work all that great in '98 like I use. But I started out with a Commodor 64, then moved up to an 8088 clone under DOS without any Windows at all. When I got Widows 98, it was like the dawn of a new era. It made Computers tolerable and less laborious to use and even fun if you like RPG Video games. The reason we got this computer was for both my son's school work and wife's teaching carreer. I try to keep it running. I just may have to reformat and reinstall and spend a couple days downloading updates on Dial-UP. Yuck, I dread having to do that and loose a lot of six years of work. I can't afford all the Zip Discs required to back it all up. Plus you don't know if your carrying the problem in the stuff you backed up to your freshly formated HD with a new fresh copy of Widows 98 on it. Thanks for your continued assistance on this issue. If you have any ideas which have a good chance of resolving this issue please post 'em up. I know with all the millions of computer users out the that someone has run into a similar problem that I have and was able to resolve it.

Regards,


Larry Allen