virus help

Can you help me remove viruses?

 

This is what I suggest you do first.
Make sure you have the up-to-date versions of Spybot (v1.3), Ad-aware (build 6.181) and HijackThis. All are free and available bellow.

Download Spybot, install and update. Then download Ad-aware, install, and update.

Spybot:
Go to Start > Programs >Spybot > Search & Destroy and choose Spybot S&D

Close ALL windows except Spybot S&D
Click the button to "Search for Updates" and download and install the Updates.
Next click the button "Check for Problems"
When Spybot is complete, it will be showing "RED" (RED) entries "BLACK" entries and "GREEN" (GREEN) entries in the window
Put a check mark beside the RED (RED) entries ONLY.
Choose "Fix Selected Problems" and allow Spybot to fix the RED (RED) entries.

Ad-Aware FULL SCAN:
Click on the Start Button, Tick Use Custom scanning options, Customize

Scan Within Archives
Scan Active Processes
Scan Registry
Deep Scan Registry
Scan my IE favorites for banned URL’s
Scan my Hosts file
Under Click here to select drives + folders, choose:
All of your hard drives
Click on the Advanced button on the left and select:

Include additional process information
Include additional file information
Include environment information
Include additional object details
Click the Tweak button and select:

Under the Scanning Engine:
Unload recognized processes during scanning
Include basic Ad-aware settings in logfile
Include additional Ad-aware settings in logfile

Under the Cleaning Engine:
UNCHECK: Automatically try to unregister objects prior to deletion
Tick Let Windows remove files in use at next reboot

Click on Proceed to save the settings.

Click Start and on the next screen choose Activate in-depth Scan at the bottom of the page and then choose:

Use Custom Scanning Options
Click Next and Ad-aware will scan your hard drive(s) with the options you have selected.

Save the log file when it asks and then click Finish

When finished, mark everything for removal and get rid of it. (Right-click the window and choose Select All from the drop down menu and click Next).


Download HijackThis from link in my signature. Save it to a permanent folder (I create a new folder in C:\ named HJT). Open and hit scan, then save log. Once it is saved it will open in notepad. Select all from the edit button, copy and paste the results here. Don't fix anything with it yet! Someone experienced with the logs will advise you.