power button problem

What is the cause of only being able to turn off the computer by holding power button in for several seconds? The computer, HP Pavilion 8560c, windows 98se, will boot up occasionally - either there is no light or only the green light or yellow light and, sometimes, both will go on. is this a "fixable" problem?

Amiga

 

ATX Specification

Hi...

The power function is part of the ATX specification.........depending on bios settings, typically, a momentary press of the power button should put the machine in standby....holding it in for several seconds should shut the machine down (power off)....as far as panel lights go ....than has as many variations as there are manufactures ....usually...a standby light doubles (or flashes in standby) as a power light.... and of course a drive activity light....

When you say boot up occasionally, does it function normally or are there other problems?

Cheers
Jake

 

Yes, there are other problems since the computer will not shut down otherwise (unless you pull the plug) and it does not boot up each time. When it does boot up both the green and orange (yellow?) light come on. I really have never encountered any problem like this and I know very little about what to do to fix it. I could use a step by step or reference website to go to. I got involved with the issue AFTER other persons had tried to fix the original issue of the sasser virus. The fix was done and this resulted in power button problem and booting up to the xp home edition screen followed by a blank screen with a white arrow no longer moveable by the mouse. This computer is an HP Pavilion 8560c that was upgraded to the xp o/s. Because I didn't think the problem was the hd, I reformatted(?) and installed windows 98se which is the original o/s. When the computer boots up (usually the first time after its been sitting - problem occurs after this) it boots up normally and is functional. IF I restart the computer it boots up normally as well. When start, shut down is used it is difficult to get it to boot up and I can shut it down by holding in the power button or unplugging the computer.

Sorry, the explanation is so long but....

Thanks.
Maureen

 

Some questions...

Hi Maureen...

Let me start by asking a question....do you plan on staying with Windows 98 or do you plan to go back to XP? The reason I ask, Windows 98 is a solid OS, but you have a bit of work to do to bring it up to snuff, especially if the machine will be used for internet access....as oppossed to XP which has many needed security features built in....

Also, unraveling shut down problems with Windows 98 can be a bit of rubix cube and checking some elementary things can save you hours of fruitless effort....the first place to look is in device manager ...which can be accessed by right clicking the "My Computer" icon and select properties...
Under the "Device manager" tab ...are there any yellow symbols with exclamation or question marks ? ( We're looking for thiings that did not install properly)....

By the way, welcome to the board ....

Cheers
Jake

 

Hi,

Sounds to me like a heat problem or data getting to/from a piece of hardware.

I would try opening the case and brush/blow out the dust.

Check the fans are spinning freely when it going.

Reseat the connections, especially for the video card and the hard drive(s) and maybe the RAM sticks.

(There is probably a [normal] 4 second delay for the power button shutdown [if you want to test it, close all programs and press the power button during a normal session of Windows]. The yellow light is probably a sign that the system cannot run properly).

Matt

 

reply to triger - power botton problem

Yes, I am staying with the 98se o/s. I checked "system" and the following had yellow ! PCI ethernet, input controller, multi media device, com. dev.(not sure about this one - can't read writing. This computer was connected to a university network - now though it will be dial up.

Maureen

 

Well, thats four driver, interupt, hardware device or configuration problems - what do you think that computer is going to do?

You should try removing all of those devices from the control panel and re-installing them, one at a time with the correct drivers. Windows will be glad to help you do this.

 

Hi Maureen

It would seem I have offended somebody here...surely not what I intended or the reason I do this ...there are a lot of good, computer savvy folks around here that can walk you thru this....think I'll defer this to one of them...

Cheers
Jake

 

Thanks. I'll try that. I referred to Triger because I wanted to state what I did and we were keeping 98se. I'm not familiar with how to proceed - I read all suggestions, of course.

Thanks

Amiga

 

Triger/Jake

I think you were doing a great job and you sure flushed out her immediate problems re: devices. If you were referring to me, I'm certainly not offended and hope I didn't come across that way. If you were referring to someone else, I sure don't read that into this thread either. - Climb back into this thread and feel free to say whatever you wish. Maureen needs your help and you are right on the money re: her problem..

 

Re:

Hey, my apologies to everyone in this thread .... one of those moments in life when my common sense was eclipsed by the swirl of life around me ....this to shall pass ...

Maureen .....do you have the original install disk for that computer? Wondering if you need help tracking down drivers????

Cheers
Jake

 

Jake, hope I didn't put you off with my "out of the blue" suggestions. I see it in a different perspective (maybe because I think backwards ). Sorry if I put you off your train of thought.

Any thoughts on this?:
If the Network Interface Card is removable, I would take it out and remove the listings in Control Panel > Network (ethernet error).

Matt

 

Similarly, Maureen might also want to consider pulling the modem and if its a seperate audio card, pulling that too, after removing the devices as listed with their yellow marks in the control panel. Then she can concentrate on eliminating any device driver or interupt or lets just say "hardware configuration" problems before tackling the shutdown issue or adding the "now removed" devices back in (one at a time) and getting proper drivers installed without any conflicts.

Just a suggestion re: "might want to consider "

 

Re Mattman

Mattman ...relax....it was one of those days when things came at me from every direction and I lost sight of my sense of humor....you would think after 50 plus years on planet earth I would know better ..........sigh.....I take comfort in something a friend told me years ago...

Quote: the only people who don't make mistakes are the people who do nothing .....endquote

Much obliged for everybody's understanding...

Cheers
Jake

PS: I am hoping Maureen has those original install disks, the info on that machine is sparse at best on HP's website ...and except for bios and keyboard, drivers are ignored completely...

 

Hi everyone!

No, nothing came with the "gift ". When I formatted the drive I put a new 98se. I did delete the PCI "S but it didn't help - when I booted up, it tried to find the drivers but couldn't.

I'd need help to ID the hardware advised to take out. There is no modem in the computer - at least it couldn't be found.

Maureen

 

Here are all the drivers, specs, manual and just about eveything you'll need.

 

I had a look at the drivers on the HP website . There is only one for Win98 and that is a keyboard "update ". Looks like the original drivers need to be loaded from a "recovery" disk. You may have to purchase a recovery disk from HP for that model to get the proper drivers and so be able to run the system properly (had the same senario with my sister's HP machine, solution: I built her a better one ).

HP recovery CDs:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bph07143

Matt

 

Hi ...

Was looking over the specs on this machine ...and really the only thing that is not standard faire is the Chameleon combination sound card/modem and the updated driver package for that is there on the link Rockster2u provided (scroll down the righhand column).....unless I miss my guess that should take care of all but one of errors in device manager which would be the Lan Card. Maureen can simply remove that for the time being and it can added back in later
The dowwnload for the drivers is an executable so she can simply download and run it....

Maureen ...let us know .....

Hold that thought, that is a 3.8 meg download...Maureen, do you have a access to a zip drive or a CD burner so that you can get that file onto your machine?

Cheers
Jake

 

Jake, hope my "doom and gloom" is unfounded (I'm backing you all the way). My sister's HP had a special OEM motherboard though (and even more specialized hardware... "chameleon" is correct ).

Matt

 

Hi Mattman...

I don't blame you, am approaching this with Guarded Optimism myself ...what I'm hoping for is to at least get her online with it ....

If you look, it uses a standard Intel 810 chipset with onboard video( which I suspect is S.I.S.) ....if all that falls into place ....the rest will be like coasting downhill .....we'll see...

by the way, I was mildly surprised by that Chameleon card, last one of those I saw was in old Pentium 66 mhz machine about 5 years ago, I thought they where out of business ...

Cheers
Jake