Wireless Keyboard Driving me mad...Please Help

Hi

I have just received a brand new computer but can't get the wireless keyboard (PS2 not USB) to be recognised by Windows (Home Edition)

The keyboard is functional until Windows starts to load (as I can enter BIOS screen etc) but once Windows has loaded hitting a key results in a 'beep'. The wireless mouse works flawlessly.

I have tried
1) relinking the keyboard - no change
2) trying the wireless keyboard and mouse on another sytem - both orked perfectly
3) tried a wired keyboard on new system - worled perfectly (so no problem with PS/2 port)

Something in Windows must be conflicting but device manager reports no conflicts. Anyone have any ideas as this has got me pulling my hair out.

Regards
Graeme

 

Welcome to the board graeme75

I'd go into device manager and remove the keyboard then reboot. Maybe Windows will find a new device and install the keyboard. You have a strange issue there

 

Hi

I have already tried that, but to no avail. It seems to be something that Windows loads in the start up that is conflicting with the keyboard but not the mouse!!!

 

(PS2 not USB)? No wires right? Do you have a wired mouse? If so, try that with the wireless keyboard. This will tell us if the mouse is conflicting with the keyboard.

 

Hi

Ok I will try that, and post results, however they wireless keyboard and mouse worked fine together on my old system.

One thing I forgot to mention is that when the wireless keyboard is plugged in 2 beeps are present just prior to the Windows Welcome screen. When the wired keyboard is plugged in this does not happen.

I tried usin Diagnostic startup but the beeps were still present and once loaded the keyboard would not type just results in a beep whenever a key is pressed

 

Ok

I put in a wired mouse and kept in wireless keyboard. Keyboard still resulted in beeping everytime I pressed a key. Mouse worked fine, so don't think mouse is conflicting.

However to things to note

There was only 1 beep prior to the welcome screen with this set up
The LED on the receiver was red, with only wireless keyboard plugged in. It is normally Green/Amber with the wireless mouse plugged in

 

Lets do this. Power off the computer and restart in safe mode. Use the F8 key at startup to get the screen that gives you some choices. We want Safe Mode. I'd stay with the wired mouse for now.
Note: you'll need to keep taping the F8 key until the screen with the options comes up. If that works, try to open Notepad / Wordpad and see if the keyboard works.

 

Ok

Hit a problem, I have no problem getting to the boot menu by repeatedly tapping F8 (so the comp must recognise keyboard at that point), but once presented with the options keyboard is unresponsive so can't highlight any options with arrow keys or execute them with Enter key!!!

 

WOW....

When your pc is starting up, is there a option like F2, Del something to that effect to enter setup?

 

yes DEL let's you enter the BIOS Set up screen, I have managed to enter that before with wirelss keyboard and it worls fine , I can navigate around

 

Anything in there concerning the keyboard? If so, what's there?

 

emm not really sure where to look, it is standard BIOS screen. Nothing as far as I can see relating to keyboard

 

Lets start over just a little. What brand / model of computer and keyboard? Did the keyboard come with the new pc?

 

Okay

It was a complete system bought from Tiny. It is generic Tiny branded keyboard and mouse. System is AMD 64 3400 with 1Gb RAM and Win XP Home which was pre-installed

Full specs are on

http://www.tiny.com/packages.php

 

Any help from them?

 

Sorry bad link

ecode is 00958

 

not as yet there technical helpline is only open Mon - Fri and charges £1 per minute, so trying to work it out myself. Their support website has nothing relating to this problem

 

They're going to charge you when it's a brand new system?

 

yes for techical advice there is only a dedicated premium rate phone line!!