XP hangs on Shut Down - Task Manager appears'

Photoshop hangs

edit note: I split this from an older post. I think it will get better attention here. Newt

I use Photoshop CS with XP , and have been handling large image files (Nikon Raw often 17Mb each). When I want to shut down for the night it takes ages, and on occasions I have to resort to pulling the plug out. I have just spotted a tiny display showing CPU usage - which at these times is running at 97,98, 99 or even 100% - suggesting that it is some kind of a bottleneck ?
Or maybe the processor is on the blink ?

 

Geoff,
It could well be the CS browser doing this. I have seen a post on the Adobe Forum, www.adobeforums.com/cgi-bin/webx? which suggests leaving the browser running until it finishes, maybe all night. Could you open the task manager on the screen before you try to shut down? It may tell you what is calling the hold-up. If the processor was failing I think it may well show signs when applying some of the filters.
Roger

 

If I have a problem it is because I have been in Photoshop - but then I almost always am in that programme, apart from when I am merely reading e-mail. PS itself seems to exit and shutdown, but then Windows will not. Task Manager always appears, and I fiddle about and try this and that .It is only very recently that I have seen this CPU monitor appear, which prompted this posting.
I now have 1012 Mb RAm ( having eliminated one of my three cards after some help from Moderator PeteC a couple of monyths ago. I have Athlon XP 2000+ and 1.67Hz ( should there be a G in there somewhere ?)
A supplementary question - which I havce tried in Digit but gone unaswered -and [rompted by the assumed size of the files in my latest digicam ( 8 M pix) - what is the configuration to look for in a replacement pc ( or laptop) to handle these and process them ? Sheer hardfile size is unimportant since I can store in CDs (?). I need a good graphics card ( or do I - the small PC manufacturer I have used and talked to , says no - thats only for gaming ?)
Maybe twin porocessor or 64 bit - but I am now just guessing ! ???

 

Geoff,
If, when Task Manager appears you can click on the application tab, it may, I say again may, show you which application is holding up the shut down. The CPU monitor is one of the other tabs on TM. The graphics card is unimportant for PS, and your system should handle CS OK, with just slower processing to be expected. Adobe themselves admit that the CS browser is sometimes slow, but say that this is because of the amount of processing it may be asked to do, especially if you are changing things like exif data, because it then re-writes the files. It is recommended that you turn off high quality previews in the CS browser to speed things up. Your RAM is sufficient, but you should look at your scratch set-up, and keep your RAM allocation for CS to about 60%.
After all that is said, it sounds more like an OS problem than a CS problem.
Roger

 

PeteC in particular.
I have worked my way through your list - yes SP1 is installed ( and I just did one or two very minor updates).
Most of the other ideas from the links you gave do not seem to be applicable - for example the last one took me to a page concerneed solely with XP Pro , not home, and so on.
I just had a couple of goes at recreating the problem.
First, in desktop , nothing running, l click on shutdown - no problem it id it all quickly.
Then, open PS CS , and after ordinary opening of an image file, close that file, close PS, shut down ; again no problem.
Then open PS , open browse, open a couple of files, then close all, close browse, close PS, shut down ; and get the first of the familiar messages "Endrogramme ccApp" and after it has ticked through, I get "This programme is not responding" . I Click on "End Now" , and after a couple of minutes hang , it does shut down.
Of course a couple of minutes is not much ; but when I have had the problem of the hang going on so long that I have to pull the plug, it is after I have been working for a few hours.
( I pull the plug because if I merely shut down, the PC starts beeping at 12 midnight, and goes on for a minute or two , then again ten minutes later . It wakes my wife, even though PC and wife are not in the same room. I recently replaced the motherboard battery as the only thing I could thing of related to that - but it still happens. So now I prefer to shut down, and when off, pull the power cord).

I am speculating that when I use the browse function a lot of data is put on the clipboard or something ? Browse is presumably looking at either the whole folder ( the one viewed today is actually eight images totalling 135Mb ) or all of "My Pictures" which - after I took some out in an attempt to solve other problems - runs at 15 Gb - But maybe the longer hangs have been when I have been in larger folders.

 

You may need to start looking at your antivirus software 'ccApp' is tied to Norton and this could definitely cause the slowdown if it's not releasing properly. Sorry I don't have an immediate solution. Hopefully this will sprout some new suggestions.

B

 

From Symantec about Message: "ccApp.exe is not responding" during computer restart or shut down

I'll leave off commenting about a part of a major (and expensive) software suite that routinely hangs your PC when you shutdown and says that is normal behavior.

You may be able to help things out by running the manual update so you get application updates as well as virus def. files.

 

I just rest my Photoshop preferences as you suggest (PeteC) - the main change was to put the scratch on to D (instead of C) out of the four drives /partitions that I have . Then I did two hours work handling images, and then shut down smoothly and with no problems ; fingers crossed , that change solved the probvlem.
Thank you to all who made suggestions.

 

A variation on the problem - or the same problem in another guise has occurred several times today:I had an e-mail message in the wrong folder - I use Micrsoft Outlook and have a spam program which has created some extra folders . I was trying to shift an e-mail from the spam folder back into my Inbox ( so as to allow deletion of the whole of the Spam folder contents with just a single click - and anyway I want to keep that particular message), and when I make the necessary clicks, the computer hangs.
Ctrl/Alt/Del brings up the Windows Task manager , in this case showing "processes 77" , CPU Usage 100% , and "Commit Charge " as 258Mb/2972Mb . Trying the various tabs in Task Manager brings up various screens from which I get the impression that things are happening , even if the computer looks hung , its just that there is so much to do and its all going so slowly...

 

If you could pull up the task mgr with C-A-D the comp wasn't hung, it was stalled. Because you said you just installed new spam software, I'd look there first for the fix.
Johanna