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Program not detecting drive

Discussion in 'PC Hardware' started by merlinone, 2004/06/15.

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  1. 2004/06/15
    merlinone

    merlinone Inactive Thread Starter

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    i've recently bought a dvd-r\rw drive. i've installed roxio ecdc 6 basic on my computer. i've already upgraded everything. The problem is when i go to dvd builder, and try to burn my dvd the burn menu shows up and i can't select my drive. It's all grayed out. Can anyone please tell me how can i fix this problem?
     
    merlinone,
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  2. 2004/06/15
    PeteC

    PeteC SuperGeek Staff

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    Including the Roxio software? - if your burner is one of the latst models just possible that that the bundled version doesn't recognise it.

    Is the drive working OK in other respects?
     
    PeteC,
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  4. 2004/06/16
    merlinone

    merlinone Inactive Thread Starter

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    It plays cd's alright. There's another problem. When i go to classic creator, and try to put the video on disk and record. It says that there is no disk in drive, but i put a disk in.
     
    merlinone,
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  5. 2004/06/16
    PeteC

    PeteC SuperGeek Staff

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    Back to basics for a start ....

    Uninstall the dvd drive through Device Manager (Which OS BTW - XP, 98?)

    Uninstall the writing software theough Add/Remove Programs

    Reboot and let Windows find the drive and reinstall the software.
     
    PeteC,
    #4
  6. 2004/06/16
    merlinone

    merlinone Inactive Thread Starter

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    I have Windows xp home edition OS.
     
    merlinone,
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  7. 2004/06/19
    merlinone

    merlinone Inactive Thread Starter

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    I have tried what you've said but it still does the same thing.
     
    merlinone,
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  8. 2004/06/20
    mattman

    mattman Inactive Alumni

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    Hi merlinone,

    Some suggestions:

    If you have other burning programs on your system, like Ahead Nero, uninstall them. You may have to uninstall and reinstall the Roxio program again after.

    Check for a firmware update for your drive from the drive manufacturers website.

    Matt
     
    mattman,
    #7
  9. 2004/06/20
    merlinone

    merlinone Inactive Thread Starter

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    Thanks but i've already solved the problem. It turns out that the dvd-rw discs i bought weren't compatible with the drive, and had to buy new ones.
     
    merlinone,
    #8
  10. 2004/06/20
    PeteC

    PeteC SuperGeek Staff

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    Thanks for posting back on this - DVD-R/RW disks are a minefield :D
     
    PeteC,
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