XP System shuts down on restart

Hi,

My system has developed an error with no input from the user. Sounds odd I know but it's true. I was talking to my grandson when the screen of the computer went blank, not a screensaver, just a black screen. Keyboard would not input, mouse dead. Hit restart and it started OK but as it went to the logon screen it rebooted. Did this again every time. Found out how to stop auto restarts. Screen then displayed the message:

STOP: 0X0000008E (0XC0000005, 0X80603790, 0XF56ABA64, 0X00000000)

I have searched for this string on the net and come up with nothing at all. Many similar posts on many BBS boards, but none exactly the same. Many start with the STOP: 0X0000008E (0XC0000005, but there they end in similarity.

I cannot think what has happened unless there was an auto update of virus protection data to my subscription to Trend Micro. I have a permanent connection to the net via a broadband cable link.

I have a separate copy of Win XP Pro running on another drive and am able to run the computer fine from this installation. I think that would rule out a hardware problem? I have read the many other posts and have followed the suggestions of swapping the RAM in and out and around - no good.

The second installation of XP runs fine, system is fast and stable. I cannot start the primary system installation at all. It stalls on the error message.

I do not mind admitting that I am completely stumped for an answer.

Any help would be most gratefully received.

Thanks in advance
Danny
**********************************************************
ASUS A7V266E MB - BIOS Ver 1011 08/20/2002
AMD Athlon 2400+
512 Mb - DIMM 1 = 256Mb - DIMM 2 = 256Mb
LiteOn DVD RW - LiteOn DVD
Maxtor 20Gb HD - WD 40Gb HD
Standard Microsoft Keyboard PS2 - Microsoft Optical mouse PS2
NVIDIA GeForce 2 MX 400 64 Mb video
Creative SB Live audio
Windows XP Pro - SP 1

 

Have a look at this. It's not the exact same error but it does mention Trend Micro.
http://support.microsoft.com/?kbid=812512

Does the error message give the name of the file involved?
Can you boot to safe mode? If so, maybe system restore would fix it. You could also try unchecking everything on the startup tab in msconfig (start>run>msconfig) and then reboot and see if it will boot to windows.

 

If you can get into safe mode, you might try the SFC with your XP cd, too. If you can't get into safe mode, can you get into the BIOS to have it boot from the cd? Maybe a repair would put things back to right.

Johanna

 

You are receiving the Kernel mode version of a DrWatson.
0X0000008E (0XC0000005, 0X80603790, 0XF56ABA64, 0X00000000)

Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
Parameter Description
1 The exception code that was not handled
2 The address at which the exception occurred
3 The trap frame
4 Reserved



The first parameter tells us that you received an access violation, from the function at 0X80603790, and you should look at the trap frame located at 0XF56ABA64 for details on the exception.

Using my powers of debugging mojo, i can tell that this is NTOSKRNL, which means that this is almost certainly being caused by an OEM driver, not windows itself. This is definatly a software thing.

What would be really nifty would be to pull up the dump in the debugger and run !analyze -v, which will probably point to the driver culprit. You can try some safemode/msconfig troubleshooting to try to narrow down which driver is doing it, or open up a ticket with Microsoft PSS and have them analyze the dump for you.

 

I was kind of wondering about this myself (driver problem). I was thinking maybe something to do with the sound card because of this.

Could be way off base here but thought I'd mention it.

 

Maybe I should explain why I was thinking sound card here (thanks to Johanna for making me realize this ) . If you were talking to your son at the time this happened it would seem logical that it may have something to do with the driver of the device that your microphone is plugged into. After thinking about this though, the thought occurred to me that you could have a voice-fax modem and you were using this for the mic instead of the sound card. Either way, I'd have a look at which ever one it is. If you can boot to safe mode, you might try removing the device in device manager, reboot and let windows reinstall it (if it get's that far). I really don't know if this will do the trick or not but it's worth a try. It might fix it, it might not. Either way, you've got nothing to lose.

 

Thanks guys,

I've got the bl*&^% thing fixed now.

It was a corrupted NTKernel that got blasted when Trend Micro sent me an updated virus list etc. How this happened I have no idea.

I had to go through the hoops of deleting Trend Micro and re-loading windows via a repair function. Lost all my addresses in Mozilla and all my non-backed up e-mails. But thats a small price to pay for a functioning system.

Thanks to all of you who replied and especially to JoeHobart who hit the nail on the head so to speak, with his diagnosis. An aside to Zander, I meant that I was speaking with my grandson face to face not over the net. Thanks anyway.

Danny

 

Oops! I thought you meant you were talking to him via your computer over the internet. Oh well, glad to hear you got it straightened out.