Norton say HDD not configured right.

I am not sure if this is a hardware problem or a software problem. I have a computer running on windows 98se. At present when I try to run Norton System works, neither the scan function nor the defrag function will run. Says the hard drive is not configured correctly.

However, windows scan and defrag functions will run and apparently don't see any problem with the way the drive is configured.

So what is wrong? If anything. How do I fix it?

Thanks

Byron

 

byron59

It's possible there may be a defect in your Installation of Norton System Works. Try to uninstall and reinstall Sytem Works to see if this corrects it.

 

Thanks Irdreed,

I tried that. Indeed, the problem first manifested with Norton System Works 2002. But when I installed System Works 2003 I thought it might go away, but it didn't. I still have it.

Oddly we have two nearly identical computers and most upgrades and changes both software and hardware have been done to both at about the same times. But this particular problem exists on only the one computer.

Other thoughts?

I am hoping I don't have to reformat and reload this drive.

Thanks

Byron

 

byron59,

Thanks for the quick response.

I thinkyou still may have a defective installation. Now that I know you had a previous version, I'm even more convinced.

Do an uninstall and then run two of Nortons programs that can be obtained from their site, called :

SYMCLN.EXE
RNAV2003.EXE

These will clean out all references to Norton from your machine, in order to then do a clean install. If you need further help on obtaining these please advise.
Good luck.

 

Byron,

Here are a couple links that you could look at for solutions. As irdreed mentions, I believe it is an installation problem. Did you use Add/Remove to uninstall, or did you manually uninstall? If you just used Add/Remove, use the link for the manaul uninstall. Something may have been left over from the previous version.

Drive X: may not be configured properly
How to check HDD configuration
Manual uninstall of SystemWorks

Let me know if any of these help.

Mike

 

Thanks folks! I am sure all your ideas could have been right. Probably you wonder how it turned out. Reloading Norton did not help. So I followed Christer's lead and checked the drive multiple times with fdisk. Got inconsistent results. Concluded the drive was misconfigured. Don't know why.

Solved problem by reformatting and installing another old drive and copying the entire contents of my drive to it. Then I reformatted, repartitioned and copied it back. Problem solved! May not be elegant, but it did work.

Again, thanks for the input.

Byron

 

Glad to hear that you got things fixed! Thanks for the update.

Mike