Laptop shuting down without notice

Raven - the more info you post the more it sounds like a heat issue.

A CPU that is being worked hard (like some apps/utilities do) will get hot. The harder it is worked, the hotter it gets up to a point.

If you have never overclocked, my guess is that you have either a marginal CPU or connection between CPU & mother board. Expansion from the heating may be making some piece go bad until it cools down some.

It could have been good enough to pass testing when new but stress from repeated expansion/contraction/expansion made some piece begin to fail. If that's the case it is probably going to get worse over time so if you still have coverage, now would be the time to get it fixed. I imagine in this case though, the 'fix' would be a replacement of mobo & processor.

 

Newt - That confirms what my initial guess was. I still have a year of warranty so I'll go see the store that sold it to me.

If what you say is true, could I have done something to make it fail like that(aside from overclocking which I did not) or is it necessarly a defect of the computer itself, because if they try to rip me off and tell me it's my fault when I had nothing to do with it, I want to know , I'm good at programming and stuff like that but when it comes to hardware I have no clue at all

 

Newt wrote:

• "I imagine in this case though, the 'fix' would be a replacement of mobo & processor. "

It strikes me that a laptop's mainboard and processor are the heart and soul of the beast, moreso than with a desktop, simply because so much of the other hardware is integrated.

So, my 2¢ worth ...

My personal feeling is that, if it's gotten to the point of mainboard/processor replacement, it would be better to replace the whole thing ... to me, it sounds as though the current one is on its way to being a high-tech doorstop.

Laptop prices have dropped dramatically over the past couple of years, and the state-of-the-art machine that cost (for example) $3,000 only two or three years ago has been replaced by an even better one with a faster processor, more RAM, a larger hard drive, much better graphics, integrated wireless, and other bells and whistles, for a fraction of the original cost.

Think about it.

 

Raven you are the customer make it their problem. Don't volunteer anything . Be courteous but dumb. Like you said you aren't a hardware guru. Be prepared to loose your laptop for awhile, so take anything extra out of there. If you have added memory etc.. strip it back to the way you bought it. I wouldn't even leave the adapter. They aren't going to be responsible for anything that wasn't on there when you bought it.

 

JSS3rd - The store where I bought it, Futur Shop (Canadian's version of a best buy I think), has this policy that if you are on warranty and that your item needs replacing then they either give you the same thing or if the item is no longer being produce then they give something of equal value in today's market, so this heat problem could give me a new laptop

 

Raven ...

Maggie has the right idea, so go for it. I wasn't aware that you were still under warranty ... about the best you can do here in the States is three years (without an extended warranty), so far as I know.

Edit ...

My bad ... you said in your previous post that you had a year left on your warranty. Take it back and play dumb.

 

Sounds like they would be easier to deal with than what I have had to go through. With Dell you have to go through tons of forewarding and waiting on the phone, before you get to the only person that is authorized to write a return on an item.

 

Alright, I'm convinced

I'll backup my things first, I gotta sort through 27 GB, and then I'll give it to them in a few days. If anything interesting happens I'll let you know.

Thanks again for your time and advice!

 

Maggie ...

Next time, buy an IBM laptop ... it may not be as "pretty" as some of the others (I happen to like basic black ), but IBM's tech support is 24/7, they speak colloquial American English, they know what they're talking about, and they have the authority to solve your problem, whatever it may be.

I haven't had a notebook replaced by them, but they replaced an expensive monitor with no questions asked, paid for shipping both ways, and even arranged to have the faulty one picked up the day after the replacement was delivered (36 hours after I contacted them) so I could use the same packing materials. When it comes down to a flip of the coin, I go with IBM.

 

JSS3rd, That sounds refreshing. I get tired of playing phone tag. I get what I want but have to jump through so many hoops. IBM's tech support sounds very good.