msgsrv32 Error on Startup

Hi,
After installing NSW 2004 Pro on our Win98SE computer, we proceeded to create rescue disks for Norton AntiVirus.
We rebooted to test the rescue disk and everything was OK.
The problem occurred when we shutdown the computer to reboot.

We get the follwing error messages:

MSGSRV32
An error has occurred in your program. To keep working anyway, click ignore and save your work to a new file. To Quit this program, click close.
You will lose information you entered since your last save.

Close Ignore

If we click on ignore, nothing happens.
If we click on Close, we get the following message:

MSGSVR32
This Program has Performed an Illegal Operation and Will Be Shut Down.
If the Problem Persists, Contact the Program Vendor.

Close Details

If we click on Details we get:

MSGSRV32 Created a General Protection Fault in Module ESSOLO.DRV at 0001:00002e33
Registers:
EAX=1a6fffff CS=1a6f EIP=00002e33 EFLGS=00000a82
EBX= 0000beba SS=1f5f ESP=00006ec0 EDP=00007356
ECX=00000006 DS=20f7 ESI=00000005 FS=0000
EDX=802f0113 ES=0000 EDI=00000000 GS=0000
Bytes at CS: EIP:
26 8a 47 01 8b 76 f2 88 82 6e fc ff 76 ee 8d 86
Stack Dump:
00000fd0 48544150 5c3a433d 444e4957 3b53574f
775c3a63 6f646e69 435c7377 414d4df 633b444e
62695c3a 6f6f746d 633b736c 223b5c3a 505c3a63
72676f72

We cannot get to Windows. If we click Close on the second message, we end up with a blank screen and just the mouse arrow.

Does anyone know how to correct this problem?

Thanks for any help

 

Hi broni,
Thanks for the reply.

We deleted the "essolo.drv" sound driver and this allowed us to boot into windows.
(the old driver was in C:\Windows\System and we downloaded and installed the new driver by clicking on "setup.exe" which installed it automatically but, it installed in C:\Windows\System32)

We did get the following message when we booted:

"Display
There is a problem with your Display Settings.
The adapter type is incorrect, or the current settings do not work with your hardware. OK "

Apparently as a result of this, the top of open windows do not show (the bar with minimize, restore & close) and the right side of desktop is pulled in about one inch on the right side causing icons in system tray to be stacked. Also the top of icons on the top row on desktop are cut off.

I tried changing settings in Control Panel/Display but this didn't correct it.

Any suggestions?

Thanks again for your help.

 

Hi broni,

Yes, our sound seems to be working OK.

I managed to straighten the display problems with adjustments on the monitor.

Thanks again for your help.

 

Hi broni,

After rebooting again, I had the same display problems so I found a new driver for my video card & installed it.
The display seems to be OK now.

Thanks again.