Restriction/trying to load sound card driver

I downloaded the soundcard driver I need for my computer (Compaq Presario 5070), the file is SP11386.exe. However, when I try to install it, I get:

This program has performed an illegal operation....(if you need the details I can post it)

When I click OK to close that dialog box, then I get the dreaded restrictions dialog box:

This operation has been cancelled due to restrictions on your computer. Please contact sys admin.

I have had this problem before (and have read several threads here related), but it was with Internet Explorer.

My hard drive has just been completely reformatted, and the sound card is the only thing that we can't get working again, obviously because we can't install the driver.

As suggested by a friend, I checked the registry for [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion \Policies\Explorer\RestrictRun] but there is no such key.

Does anyone here have any more suggestions?

 

Maybe that file is corrupt.
http://members.driverguide.com/driver/detail.php?driverid=74537
Log in with
user: drivers
password : all

BTW, if anything was listed at that registry key, you would be restricted to only running whatever was in that Key, but only if the RestrictRun DWORD Value with a Value Data of 1 existed in the [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer] Key above.

 

The url you posted is where I got the driver to begin with. My friend got the same one at another site, but I get the same results when I try to run either one of them.

The only keys in the registry where you mentioned are:

(Default) (value not set)

and

NoDriveTypeAutoRun (95 00 00 00)

 

Nothing in that registry Key would prevent this, really nothing there, leave what is there.
Would you post the details?

 

<UNKNOWN> caused an invalid page fault in
module <unknown> at 0000:bff86eac.
Registers:
EAX=00417000 CS=016f EIP=bff86eac EFLGS=00010202
EBX=00000000 SS=0177 ESP=86e94c00 EBP=86e94c88
ECX=00000010 DS=0177 ESI=00000000 FS=468f
EDX=c1549230 ES=0177 EDI=00000001 GS=0000
Bytes at CS:EIP:
66 8b 48 0e 83 c0 10 66 8b 50 fc 89 45 a4 8b 45
Stack dump:
00000000 817e47a4 817dcf28 00017000 0000d498 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000

 

Your sound card should have the compatible drivers on a CD
that came with it.
Sometimes, trying "updated" HW drivers causes problems.
regards

 

We used the restore cd after we reformatted, but the sound card driver doesn't work. Or, I should say, it won't load because of the "restrictions" in place. If I can just figure out how to get those restrictions corrected, I'm sure it will load fine.

Thanks!

 

To check for any and all restrictions, look under these three Keys and the subkeys.

HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies

Anything in the right pane with a Value Data of "1" is a restriction, a "0" is not restricted.

 

We've spent literally hours going through everything in the registry looking for restrictions. It's exhausting, actually, especially since we've found nothing that could be restricting the download.

But at any rate, I appreciate all of your efforts! Thanks heaps and wish me luck. Maybe we'll find the culprit soon, and if so, I'll stop by to let you know.

Thanks again.

 

If you couldn't find anything where I posted before, you have other problems.
Go to Start\Run and type in Msconfig and press Enter. Click on Startup and disable everything except for Systray, and both PowerProf entries. Then Restart in Dos Mode and do these commands at the prompt.
scanreg /fix
deltree c:\windows\temp
Type a Y that you want to delete, check your spelling, this will eliminate all temp files.
Reboot by press CTRL+ALT+DEL.

 

Pretty sure you will have tried this ...
- Make sure Sound Card seated properly
and shows up in Control Panel/System as correct type
- Put Sound Card original CD in CD drive
- Reboot to Windows Safe Mode
- Run Sound Card Setup from CD
- If no Setup on CD - Control Panel/System/Sound Card
/update driver choosing CD letter as source
regards

 

my computer (Compaq Presario 5070),

My hard drive has just been completely reformatted

Is it possible that the HD had a special partition on it and it got destroyed ?

Does and Internal Modem exist ?

markp62 You wrote;

I would suggest changing that to:

Disable everything except Explorer, Scanregstry and System Tray.

Explorer may or may not show up but it is deffintely needed along with System Tray.

Powerprofiles are not needed unless Power management is used in the Control Panel

Scanregistry makes the reg backups.

BillyBob

 

I did what mark & billybob said, but to no avail. The driver still won't install. *ugggg*

merlin: it's a Comapq (read: piece of **** computer) It came pre-loaded when I bought it, so the only cd I have is the quick-restore cd that it came with, which of course *should* have all the stuff I need and restore everything back the way it *should* be, but obviously that isn't the case. So, to answer your question simply, there is no sound card cd.

I've contacted a friend who might have a few ideas to try, and am still waiting for a reply from him. If his suggestions work, I'll be sure to let you know

You guys are sooooo nice to dedicate your time to helping computer dolts like me.