uninstall norton antivirus

I had a red x through my norton and could not enable It. I bought a new one, 2004, and cannot get the old 2004 out! I figured the old one had a problem so thats why I bought the same one and It will not let me put In the new while I still have any virus programs In there. I have xp. Any help will be great!

 

snookie28,

TonyT is correct, we do need more info on what version you have and what you have tried. In the meantime, I found this page on Norton's site regarding the removal of their products.

Mike

 

removeing norton

hello,
somehow,the yellow box In my tray which Is Norton AntiVirus, got deselected and of couse there Is a red x through the yellow box and you have no protection. I tried to select It and could not no matter what I did...I have spen over 4 hours trying to figure It out. In xp you cannot remove It from the add/remove programs...It will not let you and there Is no uninstall for It In the programs start up. I bought a new 2004 because I feel the other somehow was corrept(can't spell this morning) and I cannot put any new protection In until I can take out the old. I also had Norton Internet Security and took that out so I could put this In and It still would not let me and when I went to put back In the Internet Security THAT wouldn't let me either because It said I still had other antivirus already In my computer that would have to be remove first. I saw a page In he help from symantec about the red x and they said they had a fix...I tried It and It would not work.....HELP ON ALL!!!I cannot open my e-mail since I have no protection so I will stay here for replys.....thank you

 

On my machine, the AV icon in the system tray stays with red X until my PPOE DSL actually connects to the internet. It can be enabled or disabled with popup menu on right click or double click.


As much as I hate to butt in on somebody else's post, I have a somewhat similar problem pertaining to uninstall reinstall of Norton AV. My son uses MSN Messenger.

Get pop up message from AV, Can't scan downloaded Messenger files.

Link on message leads to Symantic site, says cause is failed re-install. Cure, uninstall, reinstall. Did that. Twice. Deleted all references from machine, used their uninstall program after uninstall from Windows, ran reg seeker, easy clean 2, did add'nl reg seach, deleted all Symantinc/Norton entries, re-install, Same message, same problem.

Done everything Symantic advised, same problem. AAARRRRGH!

Just what the devil am I up against here?

EDIT: O yes, I ran AdAware, SpyBot, Pest Patrol Too.

 

unstalling norton

also.....when I click on norton antivirus to bring It up to look at the box It won't stay on the screen so that I can do anything with It.....so I cannot get Into properties,etc.

 

snookie28
I wonder if your problems could be caused by some kind of virus. Some of them will disable your antivirus program. Can you open the Norton AV program itself from the start menu? If so, can you do a virus scan with it? If not, you could boot to safemode and see if you can run things from there. If I were you I'd try an online virus scan just to make sure. Here's a couple you can try.


http://housecall.trendmicro.com/
http://www.ravantivirus.com/scan/

 

Martin,

Just couldn't resist chiming in here. (sorry) The short answer, Symantec! The largest and most used AV software out there. Why? Like AOL, it's installed for free use (for a limited time) on almost every new computer you can buy that comes with OS preinstalled, and it's so deep into the system that it's probably less painful and easier to pull all your teeth with tweezers than to remove it. Some say it's good, when it works right. But when it's not, lookout! Can cause all kinds of strange things to happen.

IMHO, you would be better off removing it and going with eTrust. Costs less, lightweight, reliable, firewall included with Armor package, etc. etc. And it won't automatically start your messenger service when set to monitor it!

 

So, in this case it is me against the big corporation is it? Well, I'm going to try and win one!

Problem with me switching AV's is I have 3 machines with legitimate copies of Norton. & e-trusts offer clearly states "one per family "

So, I'd be looking at $100. this year and $150. next year, a little steep for me.

I'm just going to get Norton to behave somehow.

Martin

 

Martin,

I can appreciate the drive to battle the big boys, and admire it, and I can also appreciate the cost factor, but one thing worry's me;

Does this mean that your installation is no good, and that you are unprotected? Most certainly where Messenger files are concerned! And those files present quite a danger these days..........

BTW, annual renewal for eTrust EZ Armor.............$29.95



Best of luck in resolving this problem. I'll continue watching for a fix also.

 

Thanks for keeping up with this Dave.

The error message is very specific, only downloads from MSM are unprotected. Email in/out scanning is working, updates working, scan computer works, or at least appears to.

What I'm not sure of is the actual messages, are they considered downloads? The error message would lead me to believe that only files received are a risk. But that is an assumption on my part based on the wording of the error message that specifically says downloads.

Thanks again, I'm going to bang away on it tomorrow, I will prevail!!!!!!

Martin

 

snookie28,

My apologies for my part in diverting this thread away from you problem and plea for help. Have you made any headway on it?

Martin,

We can work on this (in another thread maybe ) some more later then, if need be. Keep us up on how you fare!

 

Snookie28: Meaculpa, I apologize for hijacking your thread. I thought our similar problems could be worked on jointly, but then got the thread off on a tangent.

My apologies, I won't do that again.

I hope you have solved your problem, if not, please continue, I won't butt in again.

Martin

Dave, after I work on the other machine tomorrow, I'll post what happened on a new thread.

Martin

 

Uh, Dave, I can't argue with anything you said about Norton, but you have to admit that when it's installed and configured correctly, it's effective and easy to use, even for a beginner.

I think Zander is on the right track with Snookie's problem because Snookie said

That is classic behavior for AV eating malware. I would run the scans Zander suggested and follow Dave's links in his signature to make sure the system is clean. I would uninstall tho old Norton with the disk, as Christer suggested, or in safe mode from Add/Remove. I would do this OFFLINE, with the modem disconnected, not to be enabled until I had a new IS program in place, whether Norton or EZ Trust.

Snookie, did you disable Norton for any reason, while you were online, before this problem started?

Johanna

Martin, I'll keep an eye out for your post tomorrow

 

snookie28,

How goes the battle? Did it work for you to kill the processes mentioned by Christer before trying to uninstall? If all other attempts fail, do you still have Regseeker? Kill the processes, search the registry for the keys pointed out by Symantec and delete. Use Regseeker to search the registry and the files for anything named NAV, NIS, Norton and Symantec (did I leave out anything, anyone?). Delete all it finds. Clean the registry with Regseeker as many times as it takes to come up clean, then reboot and try installing again.