error message when trying to view video link

When ever I try to click on a news video link for a news article at any newspaper website I get a error message stating the the program has performed an illegal operation will be shut down. The following is the details of the message. Notice that the two messages are slightly different. They are from two different attempts to viewing the video. Is it possible that I have a corrupt dll file? I am using Netscape 7.1 and Windows 98se.
thanks
denny

NETSCP caused an invalid page fault in
module NPPL3260.DLL at 01af:61544341.
Registers:
EAX=00000000 CS=01af EIP=61544341 EFLGS=00010206
EBX=00000000 SS=01b7 ESP=006bade0 EBP=006bae34
ECX=006badfc DS=01b7 ESI=03d92ed4 FS=4dbf
EDX=006bae30 ES=01b7 EDI=03d92f10 GS=0000
Bytes at CS:EIP:
8b 08 ff 51 14 85 c0 74 3b be 05 00 00 00 8b 45
Stack dump:
00000000 006bae30 00000000 03d92eb0 03d92ed4 00000000 00000018 03bbab00 075b3270 60571a00 07571a3a 03bb91c0 00000000 00000000 00000000 00000000

NETSCP caused an invalid page fault in
module NPPL3260.DLL at 01af:61544341.
Registers:
EAX=00000000 CS=01af EIP=61544341 EFLGS=00010206
EBX=00000000 SS=01b7 ESP=006bade0 EBP=006bae34
ECX=006badfc DS=01b7 ESI=043d2ed4 FS=46e7
EDX=006bae30 ES=01b7 EDI=043d2f10 GS=0000
Bytes at CS:EIP:
8b 08 ff 51 14 85 c0 74 3b be 05 00 00 00 8b 45
Stack dump:
00000000 006bae30 00000000 043d2eb0 043d2ed4 00000000 00000018 026c6300 075b3270 60571a00 07571a3a 026c0190 00000000 00000000 00000000 00000000

 

Hi drhans2,

The NPPL3260.DLL belongs to the RealPlayer application. Do the sites where you are receiving the error specify any specific requirements for the video's?

Can you give us some links so we can go to these sites and try to access the video's in question, please.

Thanks!

Ramona

 

Hi Ramona,
The site I was trying to view the video's was..
denny http://www.sun-sentinel.com/news/lo...rash,0,5491633.story?coll=sfla-home-headlines

 

Hi Denny,

Thanks for the link, and I had no problem viewing the video, so let's assume that your RealPlayer is at fault.

What version is your player? To check the version, open RealPlay, click on Help | About RealPlayer. The Version # should be there.

Ramona

 

Hi Ramona,
It say's it's ( RealOnePlayer) version 2.0. I also noticed that ZoneAlarm wanted permission to access the internet for the RealOnePlayer Application. I granted it and retryed to view the news site and failed again. I will see if there are any updateds for RealOnePlayer and install if needed.
denny

 

Denny,

Before you upgrade, let me look around at the Real Networks site and see if I can come up with something. Upgrading may worsen your problem.

Ramona

 

Sorry too late .I just did the update to version 10. I can uninstall if you want me to. Will wait this time for your answer.
denny

 

The link works fine on my....
XP and ( RealOnePlayer) version 2.0. Build 6.0.11.868

 

Not a problem, Denny. Can you access the video now?

I did find something similar to your IPF, and the suggestion was to reinstall RealOne Player:

Why does RealOne Player crash with an error in http3260.dll?

RealPlayer Player Support

Ramona

 

Thanks Dennis! I'm still using the old RealPlayer 8, Version 6.0.9.584, and had no problem with the video.

Ramona

 

Still no joy. Same error message
denny

NETSCP caused an invalid page fault in
module NPPL3260.DLL at 01af:63034341.
Registers:
EAX=00000000 CS=01af EIP=63034341 EFLGS=00010206
EBX=00000000 SS=01b7 ESP=006bade0 EBP=006bae34
ECX=006badfc DS=01b7 ESI=03dd0128 FS=442f
EDX=006bae30 ES=01b7 EDI=03dd0160 GS=0000
Bytes at CS:EIP:
8b 08 ff 51 14 85 c0 74 3b be 05 00 00 00 8b 45
Stack dump:
00000000 006bae30 00000000 03dd0100 03dd0128 00000000 00000018 02662b00 075b3270 60571a00 07571a3a 026611c0 00000000 00000000 00000000 00000000

 

Hi Ramona,
I viewed the link to RealPlayer and it's looks like I need to un-install RealOnePlayer. I did a search like they said for the utility program (r1pclean.exe) It was not found under C:\.
I do however have a uninstall choice on the start menu. My finger is ready to strike. Will let you know if it works.
denny

 

Denny,

You might want to check out this page before uninstall, if you haven't already:

How do I completely uninstall and reinstall RealOne Player?

Ramona

 

Hi Ramona,
I checked the link and did the un-install and than downloaded and re-installed RealOnePlayer version 10. Netscape still crashes when I try to view the video.. I also ran two different utilities to clean up the regestry after the un-install. Seems like there's still a problem. RealOne Player seems to work ok when run from there program.
denny

 

Denny,

Look in your C:\Program Files\Netscape\Netscape\plugins Folder. Is there an NPPL3260.DLL, or similar file listed in your plugins?

Ramona

 

Hi Ramona,
I have that file in two different installed copies of netscape 7.1. (Two different named folders) Also have a folder for Version 6. I want to get rid of the all redundant copies and all the files associated with it. What I would like to do is un-install everything and start fresh. However I want to make sure that I retain my email and bookmarks and any other files needed for my profile. Can you advise what folders I need to copy and rename for back-up purposes & safety. I think this way will be a better approach. Any thoughts?
denny

 

Hi Denny,

You mean that you want to uninstall all Netscape applications, and start over with one Version? If so, here are some tips for a clean install: Performing a Clean Install

Before you go to those lengths do try this first: Download these plugins from Holger Metzger's site: real.zip
Unzip the file, and then copy the two files:
nppl3260.dll
nppl3260.xpt
to your C:\Program Files\Netscape\Netscape\plugins folder
Overwriting the existing files (if there)

Also check your settings in RealOne to ensure that it is the default player for your video files.

See if this might work...

Ramona

 

Ramona,
I downloaded and replaced the two files and tried to view the video clip. Netscape crashed again. RealOne seems to work ok by itself. But when accessed from Netscape it always crashes.
denny

 

Ramona,
After reading your notes / tips on Performing a Clean Install, I will need to find the time to do all that. I might cut to the chase and just save the profile and address book files & than un-install /delete/and clean any registry entries that I have for all of copies of Netscape. Still very time consuming... or for now I just won't worry about viewing any video clips.. Thanks for all your help in this matter. Some things are just not worth correcting.. .This might be one of them... Thanks again.
denny

 

Not being one to abandon my Netscape/Mozilla users without solving their problem, happened to see a thread on another Forum, which offered a possible solution for Denny. This is roughly what I sent Denny via PM :

Happened across this thread, and thought of you and your RealOne problem:
RealOne Player Plugin

This guy installed an older Version and was able to stream video. If you use RealOne for burning, and jukebox features, you might not want to give it a try, but if not, you have nothing to lose since it doesn't work now...

Here is the link for RealPlayer 8:
http://forms.real.com/real/player/b...lp_file_dl=true

It says for Windows 95, but you can run it on 98SE, as that's what I use on 98SE.

If you do decide to give it a try, then once you have RP8 installed, remove all RealPlayer plugins, from the plugins folder. Then find the real.zip file again.
Unzip the file, and then copy the two files:
nppl3260.dll
nppl3260.xpt
to your C:\Program Files\Netscape\Netscape\plugins folder

If this works we can post it on the Forum...

Denny reported:
did as you suggested and Bingo... It worked. I was able to go back the the web site that I was having the problem with and view the 4 minutes and 50 second video.
Thank you very much for keeping my problem on the back burner.. I'm glad that you didn't give up...... as I almost did....

Great news Denny, and happy viewing!

Ramona