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Strange Sound Problem

Discussion in 'Legacy Windows' started by rgrabows, 2004/01/01.

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  1. 2004/01/01
    rgrabows

    rgrabows Inactive Thread Starter

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    A strange sound problem has developed in my 98SE computer.

    When running Windows Media Player, I get video, but no audio. When running Quick time I get video, but no audio.
    When running MusicMatch, I get audio, just fine.
    All windows sounds (pings, etc) seem to be running ok, too.
    When I check Sounds in the Control Panel, all play.

    I've checked the Device Manager in System, and no ? or ! in the sound subdirectory.

    MusicMatch says that it is using the SoundBlaster 220 mixer, but I cannot find which mixer Windows MEdia Player is using.

    I've update the Media Player, but am at a loss as to what to do next.

    I do not have a separate sound card.

    I know this should all work, as it did in the past. I have no idea what happend to cause this problem.

    Any suggestions or directions would be appreciated.

    Rose
     
    rgrabows,
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  2. 2004/01/01
    Abraxas

    Abraxas Inactive

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    Try this before we explore the seemingly unending landscape of codecs.

    Open WMP and go to Tools, Options, Devices.

    Wait for the window to populate and then click Speakers.

    In Audio Device To Use, try Default Direct Sound Device, or any other that may be listed if that one doesn't work.

    Also, under the Sounds applet in Control Panel, you can choose what playback device to use.

    (These directions are for WMP9, but hopefully, you can find something similar).
     
    Last edited: 2004/01/01
    Abraxas,
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  4. 2004/01/01
    broni

    broni Moderator Malware Analyst

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    What WMP version, are you using? The highest, recommended by MS, for Win 98 is 7.1
    Try the newest version (5.0) of Winamp
     
    broni,
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  5. 2004/01/02
    rgrabows

    rgrabows Inactive Thread Starter

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    I have version 7.01 of WMP.

    Winamp (ver 2.0 or 2.8 - it's hard to read) is working fine - same as MusicMatch - sound plays great.

    In WMP, I do not have a Device option under Tools/Options.

    In Control Panel/Sound, I do not have any choices of devices.

    However, under Contraol Panel/Multimedia I do have the option to change the preferred playback device. I have tried that - I have several options present, but changing them does not seem to affect the problem I am having.
     
    rgrabows,
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  6. 2004/01/02
    BillyBob Lifetime Subscription

    BillyBob Inactive

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    Check the various options of WMP and see if all files types are associated with it.

    That was the broblem I had at one time. Some files were associated with another player.

    BillyBob
     
    BillyBob,
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  7. 2004/01/02
    broni

    broni Moderator Malware Analyst

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    While using WMP, or QT, open Task Manager, and make sure there is nothing else there what could possibly be using your sound card at the same time.
    Just a guess.
     
    broni,
    #6
  8. 2004/01/04
    rgrabows

    rgrabows Inactive Thread Starter

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    I did download version 9.0 of WMP. I was able to find the "Tools/Options/Devices/Speakers" and change the playback device. Still no sound.

    I brought up "task Manager" and ended all jobs except Explorer, WMP and Systray. Still no sound.

    I ran msconfig and, in "Startup" unchecked MusicMatch and QTtask. Interestingly enough. When I hit okay, and no, I didn't want to restart the computer right now, I got sound! Then it stopped as quickly as it had started.

    Leading me to believe that something has control, and won't let go. Unfortunately, I have not idea what it is!

    Any more suggestions will be most appreciated.

    Just fooling around, I brought up a website, and when I clicked on a link I got a speck of sound! - I totally have no clue what to do next.

    Thanks for your help!

    Rose
     
    rgrabows,
    #7
  9. 2004/01/04
    broni

    broni Moderator Malware Analyst

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    Rose
    Go back to msconfig, make a note, which items are checked, then uncheck ALL of them, restart, and see, if a sound is back.
     
    broni,
    #8
  10. 2004/01/04
    rgrabows

    rgrabows Inactive Thread Starter

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    I ran MSCONFIG, noted all checked items, and unchecked everything, restarted computer, and still the same. I double checked MSCONFIG, and two items have "rechecked" themselves:

    InControl Desktop Mgr from Diamond (video card), and
    QuickBooks Delivery Agent.

    All other items remain unchecked.

    I am still getting the intermittent sound when I click links on webpages.

    I also made sure that all the file extensions are associated with WMP in WMP/Options/File Types. Still no sound in WMP.

    Any other ideas?

    Rose
     
    rgrabows,
    #9
  11. 2004/01/04
    broni

    broni Moderator Malware Analyst

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    Let's go to basics, then.
    Please, post back, how are you doing with following items:
    - temps, browser cache cleaning
    - scandisk
    - defrag
    - virus scan
    - scan for spywares (Spybot, Ad-aware, CWShredder, HijackThis)
     
    broni,
    #10
  12. 2004/01/06
    rgrabows

    rgrabows Inactive Thread Starter

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    Okay,

    I have cleaned the tmp files and the browser cache. I've run Scan Disk and De Frag. I've made sure that Norton Antivirus was up to date and scanned. I've run Ad-Aware (there were some things there - I deleted them).

    I opened WMP and still no sound :(

    I have no idea what to do next.

    Anthing else I can try?

    Thanks for your help.

    Rose
     
    rgrabows,
    #11
  13. 2004/01/06
    broni

    broni Moderator Malware Analyst

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    Rose
    To coplete tasks from my list, and to be sure, that there is nothing else there to do, please, run also Spybot CWShredder, and HijackThis. Post HijackThis log right here.
     
    broni,
    #12
  14. 2004/01/07
    rgrabows

    rgrabows Inactive Thread Starter

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    Okay, I have run Spybot CWShredder, and HijackThis.

    Here is my Hijack This log - Let me know if I should do anything to ano of this stuff.

    Thanks,

    Rose


    Logfile of HijackThis v1.97.7
    Scan saved at 9:39:20 PM, on 1/7/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v5.51 SP2 (5.51.4807.2300)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\PROGRAM FILES\DIAMOND\INCONTROL TOOLS 99\DMHKEY.EXE
    C:\PROGRAM FILES\INTUIT\QUICKBOOKS PRO\COMPONENTS\QBAGENT\QBDAGENT.EXE
    C:\PROGRAM FILES\NORTON ANTIVIRUS\NSCHED32.EXE
    C:\WINDOWS\SYSTEM\MRTMNGR.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
    C:\KEEP\MY DOCUMENTS\ROSE\SPIDER\GINGER'S SPIDER.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bcpl.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr/*http://www.yahoo.com
    F1 - win.ini: run=hpfsched
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
    O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
    O4 - Startup: InControl Desktop Manager.lnk = C:\Program Files\Diamond\InControl Tools 99\DMHKEY.EXE
    O4 - Startup: QuickBooks Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\QBDAgent.exe
    O4 - Startup: Norton Program Scheduler.lnk = C:\Program Files\Norton AntiVirus\NSCHED32.EXE
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O9 - Extra button: Ebates (HKCU)
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37870.6126273148
    O16 - DPF: {51045741-8C4E-4EAC-8F03-08E43A6FBB29} - http://aft.ancestry.com/aftfiles/files/install/AncestryFamilyTree.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
    O16 - DPF: {768D513A-C75B-4FAA-8452-E906CDAB6545} (FVLiteLoad Class) - http://digitalflip.org/fvlite/fvliteY.cab
     
    rgrabows,
    #13
  15. 2004/01/07
    broni

    broni Moderator Malware Analyst

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    I'll check it out tonight
     
    broni,
    #14
  16. 2004/01/07
    broni

    broni Moderator Malware Analyst

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    It looks clean to me.
    I can only see items, that can be safely unchecked from msconfig\startup:
    C:\PROGRAM FILES\DIAMOND\INCONTROL TOOLS 99\DMHKEY.EXE
    C:\PROGRAM FILES\INTUIT\QUICKBOOKS PRO\COMPONENTS\QBAGENT\QBDAGENT.EXE
    C:\WINDOWS\SYSTEM\MRTMNGR.EXE
    F1 - win.ini: run=hpfsched
     
    broni,
    #15
  17. 2004/01/20
    rgrabows

    rgrabows Inactive Thread Starter

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    Just thought I'd let you know, I finally gave up and bought a PCI sound card. We installed it on Saturday, and now I have all the sound I could ever want!

    Thanks for your help!

    Rose
     
    rgrabows,
    #16
  18. 2004/01/21
    Houston

    Houston Inactive

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    rgbows,
    Reinstall DirectX 9.0b. Use the version for win98,Me,2000..etc.
    Should solve the problem.

    Houston

    Sorry, I was alittle late..You also reinstall DirectX with that new card...;)
    Good to hear your problem is solved, that's all that counts.:D

    Houston
     
    Last edited: 2004/01/21
    Houston,
    #17
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