Trying uninstall pre-loaded software that says to install a CD which I never had

I am trying to install Roxio Easy CD and DVD Creator 6 on my 2 year old Gateway with Windows XP operating system. I get the message that I must first remove Roxio 5 which apparently came preloaded on the computer, but we did not get the CD which completes the installation, and, alas, the removal of the program.

I have e-mailed Roxio, but they have not responded, yet.

Any suggestions? Thanks.

 

I would check the roxio site for a tool to do this, i know that i had the same problem with norton and even with the cd i could not remove until i went to their site and found a snap in tool. If all else fails call roxo they should be able to help.

Michael

 

Delete the folder and then follow these directions from Roxio:

"Click Start... Run.. type in Regedit. and click OK
Click on the + next to Hkey Local Machine
Click on the + next to Software
Click on the + next to Microsoft
Click on the + next to Windows
Click on the + next to Current Version
Click on the + next to Uninstall.
Delete any folders that start with Adaptec
Remove the folder {8851E12C-0EF9-11D4-A788-009027ABA5D0}
Scroll to the top of the list and click on My Computer
Close the registry Editor


Open the registry Editor again.
Click on the + next to Hkey Classes Root.
Click on the + next to Installer
Click on the + next to Features.
Delete the key C21E15889FE04D117A88000972BA5A0D if it is there
Click on the - next to Features.
Click on the + next to Products
Delete the key C21E15889FE04D117A88000972BA5A0D if it is there
Scroll to the top of the list and click on My Computer
Close the registry Editor "

 

Following Abraxas' suggestion, I got as far as step #9: Remove the folder {8851E12C-0EF9-11D4-A788-009027ABA5Do}. I don't have that folder.

I do have: {609F7AC8-C510-11D4-A788-009027ABA5D0}. The beginning is not the same, but the end is.


I could find nothing at the Roxio site.

 

Since I don't have Roxio, I can't tell whether that folder is associated with it. Maybe you can tell something by perusing the contents or opening some of the smaller files in Notepad.

 

I found a reference to something called roxiozap.exe:

http://www.eio.com/public/dvddrv/0253.html

You may wish to explore what this is and give it a shot after determining the safty of running it.

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Found this in roxios own support files. Note the part where it says after uninstalling version 6 run roxizap to remove version 4/5:

http://www.roxio.com/en/support/kb/ecddvdc/ee6000061.jhtml

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Use your own best judgement.

 

Thanks. The Roxio Zap did the trick and my version 6 is installed.

 

Yahoo!

I'm so glad this worked out for you and your most welcome.

MOROZCO deserves a "thanks" too. It was his suggestion that sent me on my quest for a tool.

Thanks for updating your post with the final outcome. It's nice to know how this turned out.