keyboard not recognised

Have built new system, (Asus A7V600-X motherboard, AMD 2800+ barton CPU) having problems with windows xp home recognising a Microsoft wireless multi-media keyboard 1.0A. It's a combined package with wireless mouse, mouse works fine. Keyboard works fine if you enter the bios setup, (or use option during boot up to select safe mode etc) as soon as you enter windows (including the initial installation of windows) and press a key on the keyboard this locks up the mouse and keyboard. The system can use a standard wired keyboard without a problem. Appropriate drivers installed (initially used intellitype pro 2.2 as supplied, later installed intellitype pro 5 "“ no change to any of the problems), though if you look in the hardware tab of the keyboard (with wireless keyboard plugged in), no device is shown, this is the same within windows device manager "“ no keyboard is listed. Plug wired keyboard in and this shows as appropriate in both the keyboard properties and device manager. I have another identical keyboard, which works fine on another pc, put this on the new system and the same problem occurs. Have tried the "problem keyboard" on another pc and this works fine. (both running XP Home)

Have booted to safe mode, problem remains that if you use the keyboard, then both keyboard and mouse lock up. On the keyboard there is a row of double function buttons for the "f" keys and multi-media options. When all has locked up this button still turns its light on and off. When the wireless keyboard is plugged in, it is not listed anywhere to remove its drivers.

Have completed full windows xp home update "“ no change.

Looking at the drivers within device manager, (with wired keyboard in) and comparing it with another system which has an identical wireless keyboard which works fine, the driver files are the same for the 3 pc's I’ve compared with this keyboard, though the "problem" system has an additional one listed at C:\WINDOWS\System32\mskbcoil.dll .

The other drivers are C:\WINDOWSSystem32\DRIVERS\i8042prt.sys and C:\WINDOWSSystem32\DRIVERS\kbdclass.sys . The later 2 are the same on all my pc's. My only other info is that on microsoft.public.windowsxp.general newsgroup there is another posting with what sounds like the same problem, though details are slim.

The "problem" keyboard is continuing to work fine on another pc, the "new" system works fine with a wired keyboard, wired mouse, or using the wireless mouse (half of the package). Can't use Microsoft’s online support as both keyboard and xp home are "oem ".

I had no luck with m/s knowledge base either!

 

Is the keyboard by any chance USB?

If this is so then you might want to check that USB support is enabled in the BIOS.

Hope this helps
Regards
tel33

 

no, it's a ps/2 keyboard, the mouse is optional ps2 or usb.

 

Have you set the devices so they are not on the same channel as each other? Do you have any other wireless devices attached to that particular pc?

The only other thing is to uninstall the drivers in safe mode then restart the pc then reinstall them in safe mode and see if that helps.

Regards
tel33

Drivers for Keyboard/Mouse here:

http://www.microsoft.com/downloads/...52-5d92-4772-a2fd-5ab35c750685&DisplayLang=en

 

channels were set by default, re safe mode, if the wireless keyboard is connected nothing is shown, do you mean remove the drivers which are associated when the wired keyboard is in, or use explorer and delete the files manually?

 

I undertstand that you cannot delete the drivers if the keyboard is not mentioned but the software might show up in the add remove programs, also remove any other keyboard entry including the wired one just to make sure.

Reboot the oc with the wired one in and allow windows to install its generic drivers for that, then without the wireless keyboard in put the drivers in for that.

Reboot and allow the wireless software (Drivers) to register, then turn the pc off and try your wireless keyboard again, hopefully windows might recognise it is there.

Hope this helps
tel33

 

QED

BIOS update and problem solved. Date for the orininal bios was only 23.10.03., (UK Date format) not as if it's particulary old. The keyboard works fine on my other pc's with alot older bios.

 

Thats great news, its strange when its a BIOS problem as nothing you can do seems to be able to fix it and its all due to the motherboard in the end!
Well done, it would have been the last thing that I would have said about if nothing else worked!
Regards
tel33