Iexplorer call to OS has failed

HELP!! my friend receives the above error when she tries to surf and it causes PC to crash if IE is not closed immediately. Has win98 SE and latest version of IE 6 SP1 (I did a reinstall, couldn't remove).

Searched on MS & Google but can't find any info on this particular error (since it gives no code).

She can't download from MS web site and I have Win xp and can't do it for her (because of MS scan). She has original 98 CD but not the SE (lost).

 

Hmmm. Are you sure that that's the actual message which she is receiving?

 

title bar says Iexplorer and message says 'a call to an OS function failed'

 

Odd. Scan for viruses and parasites. Couple of links:-

http://www.doxdesk.com/parasite/

http://www.rav.ro/scan/

If neither detects anything untoward, run HijackThis and copy and post the log file.

 

broni,

did both, didn't help. Her son has a bad habit of downloading things. The anti virus software didn't detect anything so I'll check it for parasites as brett suggests.

anything else it might be like a worm?? my anti virus catches trojans, would it also catch a worm?

 

Well Broni, bad news - none of those things worked. She ran the Hijack This and got the following info. Now what?

Logfile of HijackThis v1.97.7
Scan saved at 6:23:07 PM, on 1/6/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\WINDOWS\SYSTEM\HPZTSB05.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\STOPZILLA!\STOPZILLA.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\AIM95\AIM.EXE
C:\PROGRAM FILES\COMMON FILES\UPDATER\WUPDATER.EXE
C:\PROGRAM FILES\DIAMOND\INCONTROL TOOLS 98\DMHKEY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
D:\HIJACKTHIS.EXE
D:\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.download.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by InsightBB.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\windows\system32\blank.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50032
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O1 - Hosts: 216.177.73.139 auto.search.msn.com
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: (no name) - {08E74C67-99A6-45C7-94DA-A397A8FD8082} - (no file)
O2 - BHO: (no name) - {C1E58A84-95B3-4630-B8C2-D06B77B7A0FC} - C:\PROGRAM FILES\NAVEXCEL\NAVHELPER\V2.0.4\NHELPER.DLL (file missing)
O2 - BHO: (no name) - {2CF0B992-5EEB-4143-99C0-5297EF71F443} - C:\WINDOWS\SYSTEM\STLBDIST.DLL
O2 - BHO: (no name) - {00000762-3965-4A1A-98CE-3D4BF457D4C8} - C:\PROGRAM FILES\LYCOS\SIDESEARCH\SIDESEARCH1311.DLL (file missing)
O2 - BHO: (no name) - {421B1160-F5A8-11D7-86DC-001095A668FB} - C:\WINDOWS\SYSTEM\IRCCVID.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O2 - BHO: (no name) - {947E6D5A-4B9F-4CF4-91B3-562CA8D03313} - C:\PROGRAM FILES\CLEARSEARCH\IE_CLRSCH.DLL (file missing)
O2 - BHO: (no name) - {FCADDC14-BD46-408A-9842-CDBE1C6D37EB} - C:\WINDOWS\SYSTEM\MSOBFL.DLL
O2 - BHO: (no name) - {CC916B4B-BE44-4026-A19D-8C74BBD23361} - C:\WINDOWS\SYSTEM\MSCDKA.DLL
O2 - BHO: (no name) - {95E02C52-05FC-425D-8378-9DA70F9CD763} - C:\WINDOWS\SYSTEM\AADL.DLL
O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\WINDOWS\SYSTEM\STOPZILLABHO.DLL
O2 - BHO: (no name) - {F4A645D0-D4D5-439E-9DBC-B31BBD9CB890} - C:\WINDOWS\SYSTEM\BPV2S.DLL
O2 - BHO: (no name) - {0982868C-47F0-4EFB-A664-C7B0B1015808} - C:\WINDOWS\SYSTEM\MSENFH.DLL
O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\PROGRAM FILES\MYWAY\MYBAR\1.BIN\MYBAR.DLL
O2 - BHO: (no name) - {0BA1C6EB-D062-4E37-9DB5-B07743276324} - C:\WINDOWS\SYSTEM\MSDLGK.DLL
O2 - BHO: (no name) - {94927A13-4AAA-476A-989D-392456427688} - C:\WINDOWS\SYSTEM\MSECLK.DLL
O2 - BHO: (no name) - {0019C3E2-DD48-4A6D-AB2D-8D32436313D9} - C:\WINDOWS\BSX5.DLL
O2 - BHO: (no name) - {A85C4A1B-BD36-44E5-A70F-8EC347D9B24F} - C:\WINDOWS\BS3.DLL
O2 - BHO: (no name) - {0019C3E2-DD48-4A6D-ABCD-8D32436323D9} - C:\WINDOWS\BXXS5.DLL
O3 - Toolbar: Search - {2CF0B992-5EEB-4143-99C0-5297EF71F444} - C:\WINDOWS\SYSTEM\STLBDIST.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\PROGRAM FILES\MYWAY\MYBAR\1.BIN\MYBAR.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Microsoft Tray] C:\WINDOWS\SYSTEM\EXPLORER.EXE
O4 - HKLM\..\Run: [MS Updates] C:\WINDOWS\MSCACHE.EXE
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb05.exe
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe C:\PROGRA~1\AIM95\DeadAIM.ocm,ExportedCheckODLs
O4 - HKLM\..\Run: [Microsoft] C:\WINDOWS\system32\Spoolsv..exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [Bsx3] RunDLL32.EXE C:\WINDOWS\BS3.DLL,DllRun
O4 - HKLM\..\Run: [bxxs5] RunDLL32.EXE C:\WINDOWS\BXXS5.DLL,DllRun
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\Updater\wupdater.exe
O4 - HKLM\..\Run: [RegistryMechanic] C:\PROGRAM FILES\REGISTRY MECHANIC\REGMECH.exe /S
O4 - HKLM\..\Run: [bxsx5] RunDLL32.EXE C:\WINDOWS\BSX5.DLL,DllRun
O4 - HKLM\..\Run: [STOPzilla] C:\PROGRAM FILES\STOPZILLA!\STOPZILLA.EXE /autorun
O4 - HKLM\..\RunServices: [SchedulingAgent] C:\WINDOWS\SYSTEM\mstask.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRAM FILES\AIM95\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Startup Guard] C:\Program Files\AceLogix\StartupGuard\sg.exe
O4 - HKCU\..\Run: [msmc] C:\WINDOWS\SYSTEM\msccof.exe
O4 - Startup: InControl Desktop Manager.lnk = C:\Program Files\Diamond\InControl Tools 98\DMHKEY.EXE
O4 - Global Startup: updater.lnk = C:\Program Files\Common Files\updater\wupdater.exe
O8 - Extra context menu item: Translate Page - res://C:\WINDOWS\GOOGLETOOLBAR.DLL/cmtrans.html
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Sidesearch (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O10 - Unknown file in Winsock LSP: c:\windows\system\inetadpt.dll
O10 - Unknown file in Winsock LSP: c:\windows\system\inetadpt.dll
O10 - Unknown file in Winsock LSP: c:\windows\system\inetadpt.dll
O10 - Unknown file in Winsock LSP: c:\windows\system\inetadpt.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/76808a0e7ae82f/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37879.4567939815
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2119776A-F1AD-4FCD-9548-F1E1C615350C} - http://www.stop-sign.com/pub/download/scandl_cnry.cab
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://test.outwar.com/np/Otw0i.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4306/mcfscan.cab

 

Great work broni

eagletk you should download lsp fix first then fix everything pointed out by Broni then use lsp fix
and when you do fix things have all IE;s and windows close beforehand,, with both tools

Now download LSPfix here: http://www.cexx.org/lspfix.htm
Launch the application, and click the "I know what I'm doing" checkbox.
Check all instances of inetadpt.dll (and nothing else) , and move them to the "Remove" pane.
Then click Finish.

then reboot and scan and post another hijackthis log

 

Thanks Broni & Lonny for your quick response! This is a great BB and I know I'll be back for more help!

I do have one question though, why did her virus checker and the spybot miss these? She has a 'current' virus checker (can't remember which one) and I sent her the spybot on a CD which she said she ran.

Eagletk

 

Virus checker - nothing there is a virus so ....

Spybot - either it's an older version and she didn't update or else she ran it but failed to let it clean the baddies or possibly she didn't bother installing and running it at all .

 

Newt,

Major 'dah' on my part for the virus comment - it's been a long day. I'd say it is probably the second one, I'll ask. I sent her the latest version from the download site Broni gave me. I used it to update my version so I know it works.

I'll just take care of it for her this weekend.

Thanks!
Eagletk

 

well gentlemen, I'm back.

I did a complete walk thru of Broni's list and the LSPfix and Spybot is still detecting these (even though it says it deletes them, they come back at the next boot):

BookedSpace: Class (Registry key, nothing done)
HKEY_CLASSES_ROOT\BookedSpace.Extension.5

BookedSpace: Class (Registry key, nothing done)
HKEY_CLASSES_ROOT\BookedSpace.Extension

BookedSpace: Class ID (Registry key, nothing done)
HKEY_CLASSES_ROOT\CLSID\{0019C3E2-DD48-4A6D-ABCD-8D32436323D9}

BookedSpace: Settings (Registry key, nothing done)
HKEY_CLASSES_ROOT\AppID\BookedSpace.DLL

ClientMan: Browser helper object (Registry key, nothing done)
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{FCADDC14-BD46-408A-9842-CDBE1C6D37EB}

ClientMan: Class ID (Registry key, nothing done)
HKEY_CLASSES_ROOT\CLSID\{FCADDC14-BD46-408A-9842-CDBE1C6D37EB}

Look2Me: Class ID (Registry key, nothing done)
HKEY_CLASSES_ROOT\CLSID\{DDFFA75A-E81D-4454-89FC-B9FD0631E726}

Look2Me: Library (File, nothing done)
C:\WINDOWS\SYSTEM\MSG{BCA55940-F274-11D7-86DB-001095A668FB}0115.dll

VX2/h.ABetterInternet: Global settings (Registry value, nothing done)
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{DDFFA75A-E81D-4454-89FC-B9FD0631E726}

I lived dangerously and even deleted these from the registry, only they resurected themselves. I also used the HiJackThis and got rid of some of the items but still can't get all of them off this machine.

I also forgot to mention that her son has been playing Outwar and there is a nagging grey box that won't go away no matter what I try. I searched and deleted all files with Outwar but to no avail. The properties box on it says this: http://images.outwar.com/images/rampidbar.gif.

Here again is the log from HiJackThis:

Logfile of HijackThis v1.97.7
Scan saved at 5:51:06 PM, on 1/17/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\WINDOWS\SYSTEM\HPZTSB05.EXE
C:\WINDOWS\SYSTEM32\SPOOLSV..EXE
C:\PROGRAM FILES\AIM95\AIM.EXE
C:\PROGRAM FILES\DIAMOND\INCONTROL TOOLS 98\DMHKEY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
D:\HIJACKTHIS.EXE

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: (no name) - {421B1160-F5A8-11D7-86DC-001095A668FB} - C:\WINDOWS\SYSTEM\IRCCVID.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {FCADDC14-BD46-408A-9842-CDBE1C6D37EB} - C:\WINDOWS\SYSTEM\MSOBFL.DLL
O2 - BHO: (no name) - {0BA1C6EB-D062-4E37-9DB5-B07743276324} - C:\WINDOWS\SYSTEM\MSDLGK.DLL
O2 - BHO: (no name) - {94927A13-4AAA-476A-989D-392456427688} - C:\WINDOWS\SYSTEM\MSNCJK.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Microsoft Tray] C:\WINDOWS\SYSTEM\EXPLORER.EXE
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb05.exe
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe C:\PROGRA~1\AIM95\DeadAIM.ocm,ExportedCheckODLs
O4 - HKLM\..\Run: [Microsoft] C:\WINDOWS\system32\Spoolsv..exe
O4 - HKLM\..\RunServices: [SchedulingAgent] C:\WINDOWS\SYSTEM\mstask.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRAM FILES\AIM95\aim.exe -cnetwait.odl
O4 - Startup: InControl Desktop Manager.lnk = C:\Program Files\Diamond\InControl Tools 98\DMHKEY.EXE
O4 - Global Startup: updater.lnk = C:\Program Files\AIM95\aim.exe
O8 - Extra context menu item: Translate Page - res://C:\WINDOWS\GOOGLETOOLBAR.DLL/cmtrans.html
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/76808a0e7ae82f/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37879.4567939815
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2119776A-F1AD-4FCD-9548-F1E1C615350C} - http://www.stop-sign.com/pub/download/scandl_cnry.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potc_x.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4306/mcfscan.cab

If we just can't work this out, I'm going to tell her to take it to a shop and have it re-imaged.

Thanks again!