Ccapp

HELP! I keep getting the message "Ccapp has caused an error in <unknown>. Ccapp will now close. What in the world is this, and why is it freezing up my system? Thanks in advance!
kimmy-b

 

Hi Christer.. thanks for the reply. I use Norton AntiVirus 2004 that I downloaded from their site. It updated the version that came installed on my system. I wondered if that ccapp thing had something to do with the antivirus. It seems that when I leave the automatic update turned on, my troubles get worse. I've turned that off and do the updates when I think of it. So now I can't figure out why I'm getting that message again. Know anything about the NAV 2004?
thanks again!

 

Me again... I checked the Symantec site. It may have something to do with the NAV scanning the floppy drive every time it shuts down, so they suggested turning that option off. I did, so we'll see what happens.
thanks again!

 

Well, no luck. I got up this morning to find that same darn message and everything is frozen. I have to power down and then reboot. Not sure what to try next??

 

Did you uninstall and reinstall Norton, like Christer suggested? An email to Symantec might be a good idea if you still have the error after trying that.

Johanna

 

To expand on information given so far:
ccapp.exe is...

Symantec’s Common Client Application for Norton AntiVirus 2003/4, Norton Personal Firewall 2003/4, and Norton Internet Security 2003/4. This task is, effectively, the "master" task in these products as its role is to call the different program features of the above products. For example, if Auto-Protect and E-mail Scanning are enabled, then CCAPP makes sure that those programs are running. If CCAPP is disabled, then Auto-Protect and Email Scanning will not run.

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NOTE* Something to think about: the error may not be caused by Norton but by the module "unknown ". In other words something, be it software or hardware, is not getting along with a Norton Task. In otherwords these two components ie;1)Norton plus 2) "unknown ", do not work or play well with each other.

Problem is, this could be one of the components of Norton, hence the suggestion to uninstall/reinstall, or something else you have as a startup load or is running at shutdown.

To sum up...
Your solution will be found when you find out what you have loading or running or have Norton doing that conflicts with the "unknown ". Or have eliminated the possibility of a corrupted file in the Norton program components.

Keep in mind that this could also boil down to one of those memory clashes which can happen from time time if you have not adopted a good general house cleaning maintenance routine or have procrastinated in doing so for a while. Clean temps, empty trash, ran scandisk, defrag, checked for file corruption via SFC, ran your adaware program of choice, made sure you have plenty of freespace, ran your (computer manufacturer, mscom, graphics/sound board etc) support site update/patch checks for both hardware and software etc etc....

Plenty of goodies with sublinked advice in the archived posts via the "search button" on the above^.

 

thanks for all the replies!! I guess I have been a bit lax about the housekeeping on this thing. I do routinely do the clean-up, defrag and all that, but since I can't remember the last time I did it, I'm guessing it's been awhile. I'll try that after work tonight and see if that helps. I'm also pretty sure the Norton doesn't like a game I downloaded since I seem to have more trouble when I play that stupid thing. All this help is great!!!