Cannot update virus list

This happens with both Norton NAV and AVG anti virus.

When I try to update my list, the software tells me I need an internet connection. (I am on cable network so I am always ON)

It also says that sometimes it will download, if I have my browser running first. That did not change the situation. I disabled my firewall also

I just realized that I should try doing the update from SaveMode so possible interferences are not running. Will follow this either today or tomorrow wi th an update to this question to post whether it eliminated the problem.

 

Running updates etc. from Safe Mode does not and will not FIX anything. It may only work around a problem.

If the Udates are not working properly even when you have the Browser running and are online then your Connections settings are messed up somewhere.

If you are on cable.

Right click on the IE Icon on the Desktop. Select Properties/Connections and select Never Dial a Connection.

Also is there a possibility that any old Dial-up connections still exist ? If so that will create problems. They should be removed.

Is there a possibility that a Dial-up Modem ( internal ) is still installed ?

BillyBob

 

Yes there is an internal dial up installed that i use for WinFax but I think the problem existed before I installed this new machine. Will check the IE option

 

I clicked the icon and had no opportunity to check 'connections'. However, it IE > tools > Internet Options > connections, I did see the item for "Nevr dial ..." and it was greyed out but was already checked.

I will be out the rest of the day so will not be able to get back to you until late.

 

I clicked the icon and had no opportunity to check 'connections'.

If that refers to the Desktop Icon then I believe something is wrong somewhere.

It should be the same as using Tools.

At least mine is.

Yes there is an internal dial up installed that i use for WinFax

Won't WinFax use the Cable connection ?

BillyBob

 

BillyBob

Won't WinFax use the Cable connection ?

I'm not aware of any techonolgy that allows cable or dialup to direct connect two fax machines / fax cards using the "internet" as a bridge. The closest is voice, but requires proprietary devices on both ends of the voice call. This stuff changes so fast, who knows what became available last week or released tomorrow.

 

What would the thoughts be if I suggested ( or even bet on ) the fact that an External Modem on an External Serial Port would illiminate the problems ?

BillyBob

 

The answer to one question is: The WinFAX looks for a telephone connection not a network (LAN internet) connection. My previous machine had no internal modem and no slot to plug in one and I didnt have, or want to buy, a serial modem.

With that machine, I could not use WinFAX. Now I can. I do not have the expertise but I dont think I would be forced to use a serial 56K modem to download virus updates when I have a broad band cable connection to the internet.

 

I believe that with and External Modem you could use it for WinFax and the Cable for Internet.

Your problem is not unusal. An Internal Modem and Cable Internet DO NOT get along well at all.

I believe others on here that have gone from Internal Modem to cable have have had to remove all traces of the Internal Modem including the Modem itself.

And someone had the same problem with ( I believe ) the same Updates until they remove the Internal Modem.

I believe and External and Cable would as the external is setup quite differently.

The Internal depends somewhat on the OS. The External does not.

The External Serial Port is loaded and activated from the BIOS. The Internal is done from the OS.

Please help me out here folks in case I am wrong.

BillyBob

 

I agree BB.

My feeling is that anyone (and especially anyone having problems) who runs both cable/dsl & an internal dial-up modem (probably a WinModem that, as noted, uses the PC for doing parts of it's job rather than having proper chips on the modem) for faxing would do well to completely remove the internal modem and invest in an external one.

 

OK guys. I have been messing around here and hoping that I did not nessthings up too badly.

I hooked up my US Robotics External Modem to COMM2 and there seems to be NO Problems whatsover.

I even Set Internet Properties to test it. But of coures RR is not Dial-up so I got nothing. But called my own number so the line was busy anyway.

The Dial-up Connections shows up in Internet Options/Connections. But it was set as Default. So I had to change back to Never Dial a connection. But when I did ALL wnet back to normal and here I am.

And Windows XP did ALL of the setup.

Now I gotta clean up my MESS. I have about 10 feet of cable between me and the Keyboard.

BillyBob

 

I changed my mind.

I am going to leave the External Modem as is for a day or two just to see if any problems do come up.

BB

 

Possible solution that I have not tried yet

Go to NAV webpage and download all latest definitions to a file. Then install that file and see it it updates. That way I am not dependant on a Direct connection to do the work.

Make sense ?????

Also can email or phone Symantec to ask this same question

 

Not to me.

Especially when it points to a workaround and not a fix.

That is my feeling anyway.

Also can email or phone Symantec to ask this same question

They are not going to help with a problem that is yours not theirs.

BillyBob

 

tenbob,

I have both cable and an internal modem on two machines, and I use them both on occasion (when cable is down I switch to dialup). Generally when cable comes back online dialup tries to connect when accessing the internet. I check 'never dial' on tools>connections and check 'automatically detect settings' on LAN settings, then go to 'show all connections' (XP) or dialup networking (98), right click on dialup and 'uncheck set as default' then reboot. Thats usually disables the dialup till I use it again. I say usually because sometimes, for whatever reason, I have to do it more than once for it to work.

 

Suggest that disable your firewall from running at startup, reboot and then try again to run LiveUpdate.