Comp not receiving broadband connection (comp/inet prob)

Hi guys

Ok here is my problem.

My cable modem is on and the connection is on, since I called my cable isp and they said they "saw" my modem. It's plugged into my computer but it's like my computer isn't receiving the connection. my messenger services won't work, aol won't work, i can't get any websites to open...nothing. It's like the connection is not there.

THe tech support at the isp says I need to reinstall xp, but I think there might be another answer. See, the same thing happened a few days ago, I did a system restore to a week ago and the problem was fixed. Well the cable company was doing some work again outside and the problem started up again, but now I can't system restore any further back. So I think it's some kind of settings problem or something but I don't know what.

I don't know if this has anything to do with it but when I boot up the pc I get this error box:

RUNDLL
Error loading D:\Progra~1\NewDOT~1\NewDOT~1.DLL
The specified module could not be found.

Don't know what that is.

Anyway I really don't want to have to reinstall so if anyone has a clue what could be going on here and could give me some advice I would really appreciate it. Thanks.

Sol

 

I hate it when techs say things like that. If something they are doing causes you to need to reload your OS, they have major problems. But the techs is probably some poor schlep who is clueless.

Check your event logs for that error in English. If it still doesn't make sense, with the event open click on the icon below the up/down arrows (sends a text copy of the event to your clipboard) and post the thing here.

Are you connecting a single PC directly to the cable modem? If so, are you positive you have a patch cable wired the correct way? If the modem wants crossover and you have regular, it won't work. Or vice versa.

Do the following and post the contents of the resulting text file here.

start~run~cmd
ipconfig /all > c:\ipconfig.txt

 

Hi thanks for the resonse.

Yes I am connecting a single PC to the modem. And it's been connected for a long time now and working fine. This just popped up out of the blue once the cable guys were doing work outside. I mean everything should be wired correctly because it was working fine and then broke without me touching a thing.

I will run that command tonite when I get home and post the results tomorrow. Thanks for your help.

Any more ideas anyone?

 

Your winsock may be corrupt. Try repairing with LSPfix and WinsockXPFix

http://www.cexx.org/lspfix.htm

 

hey guys. the following is what comes up when i run ipconfig/all>C:\ipconfig.txt--

my brother started this topic, so if i've posted this in the wrong fashion, please don't hold it against solomon. the post is a little too long, so i've copied and pasted the second half of the code into another post.

thanks so much for all the help.


--An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC=0x6D063636
Function=Java_sun_print_Win32PrintJob_printRawData+0x1BB9
Library=D:\Program Files\Java\j2re1.4.0\bin\awt.dll

Current Java thread:
at sun.awt.windows.Win32SurfaceData.initOps(Native Method)
at sun.awt.windows.Win32SurfaceData.<init>(Unknown Source)
at sun.awt.windows.Win32SurfaceData.createData(Unknown Source)
at sun.awt.windows.WComponentPeer.replaceSurfaceData(Unknown Source)
- locked <100B0040> (a sun.awt.windows.WFramePeer)
at sun.awt.windows.WComponentPeer.displayChanged(Unknown Source)
at sun.awt.windows.WCanvasPeer.displayChanged(Unknown Source)
at sun.awt.windows.WPanelPeer.displayChanged(Unknown Source)
at sun.awt.windows.WWindowPeer.displayChanged(Unknown Source)
at sun.awt.SunDisplayChanger.notifyListeners(Unknown Source)
at sun.awt.Win32GraphicsDevice.displayChanged(Unknown Source)
at sun.awt.Win32GraphicsEnvironment.displayChanged(Unknown Source)
at sun.awt.windows.WToolkit$4.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

Dynamic libraries:
0x00400000 - 0x00419000 D:\Program Files\Internet Explorer\iexplore.exe
0x77F50000 - 0x77FF6000 D:\WINDOWS\System32\ntdll.dll
0x77E60000 - 0x77F45000 D:\WINDOWS\system32\kernel32.dll
0x77C10000 - 0x77C63000 D:\WINDOWS\system32\msvcrt.dll
0x77D40000 - 0x77DC6000 D:\WINDOWS\system32\USER32.dll
0x77C70000 - 0x77CB0000 D:\WINDOWS\system32\GDI32.dll
0x77DD0000 - 0x77E5B000 D:\WINDOWS\system32\ADVAPI32.dll
0x78000000 - 0x7806E000 D:\WINDOWS\system32\RPCRT4.dll
0x772D0000 - 0x77333000 D:\WINDOWS\system32\SHLWAPI.dll
0x71700000 - 0x71848000 D:\WINDOWS\System32\SHDOCVW.dll
0x10000000 - 0x10019000 D:\WINDOWS\System32\NVDESK32.DLL
0x71950000 - 0x71A34000

 

here's the second half---
thanks again.

D:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.0.0_x-ww_1382d70a\comctl32.dll
0x773D0000 - 0x77BC4000 D:\WINDOWS\system32\SHELL32.dll
0x77340000 - 0x773CB000 D:\WINDOWS\system32\comctl32.dll
0x771B0000 - 0x772CA000 D:\WINDOWS\system32\ole32.dll
0x5AD70000 - 0x5ADA4000 D:\WINDOWS\system32\uxtheme.dll
0x00900000 - 0x0090C000 D:\PROGRA~1\ezula\CHCON.dll
0x77120000 - 0x771AB000 D:\WINDOWS\system32\OLEAUT32.dll
0x74C80000 - 0x74CAC000 D:\WINDOWS\System32\OLEACC.dll
0x76080000 - 0x760E1000 D:\WINDOWS\System32\MSVCP60.dll
0x75F80000 - 0x7607C000 D:\WINDOWS\System32\BROWSEUI.dll
0x72430000 - 0x72442000 D:\WINDOWS\System32\browselc.dll
0x75F40000 - 0x75F5D000 D:\WINDOWS\system32\appHelp.dll
0x76FD0000 - 0x77048000 D:\WINDOWS\System32\CLBCATQ.DLL
0x77050000 - 0x77115000 D:\WINDOWS\System32\COMRes.dll
0x77C00000 - 0x77C07000 D:\WINDOWS\system32\VERSION.dll
0x63000000 - 0x63094000 D:\WINDOWS\system32\WININET.dll
0x762C0000 - 0x76348000 D:\WINDOWS\system32\CRYPT32.dll
0x762A0000 - 0x762AF000 D:\WINDOWS\system32\MSASN1.dll
0x76F90000 - 0x76FA0000 D:\WINDOWS\System32\Secur32.dll
0x76670000 - 0x76754000 D:\WINDOWS\System32\SETUPAPI.dll
0x01010000 - 0x0104D000 D:\Program Files\Panicware\Pop-Up Stopper Pro\popuppro.dll
0x763B0000 - 0x763F5000 D:\WINDOWS\system32\comdlg32.dll
0x76B40000 - 0x76B6C000 D:\WINDOWS\System32\WINMM.dll
0x01060000 - 0x0107C000 D:\Program Files\Norton AntiVirus\NavShExt.dll
0x01080000 - 0x0109A000 D:\WINDOWS\System32\ccTrust.dll
0x76B20000 - 0x76B35000 D:\WINDOWS\System32\ATL.DLL
0x010F0000 - 0x0113E000 D:\WINDOWS\systb.dll
0x01150000 - 0x01189000 D:\WINDOWS\System32\RASAPI32.DLL
0x76E90000 - 0x76EA1000 D:\WINDOWS\System32\rasman.dll
0x71AB0000 - 0x71AC5000 D:\WINDOWS\System32\WS2_32.dll
0x71AA0000 - 0x71AA8000 D:\WINDOWS\System32\WS2HELP.dll
0x71C20000 - 0x71C6F000 D:\WINDOWS\System32\NETAPI32.dll
0x76EB0000 - 0x76EDA000 D:\WINDOWS\System32\TAPI32.dll
0x76E80000 - 0x76E8D000 D:\WINDOWS\System32\rtutils.dll
0x722B0000 - 0x722B5000 D:\WINDOWS\System32\sensapi.dll
0x75A70000 - 0x75B13000 D:\WINDOWS\system32\USERENV.dll
0x0FFD0000 - 0x0FFF2000 D:\WINDOWS\System32\rsaenh.dll
0x71AD0000 - 0x71AD8000 D:\WINDOWS\System32\wsock32.dll
0x708F0000 - 0x70903000 D:\WINDOWS\System32\asycfilt.dll
0x01860000 - 0x0188E000 D:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
0x62000000 - 0x62010000 D:\PROGRA~1\Comet\Bin\csietb.dll
0x66100000 - 0x66114000 D:\PROGRA~1\Comet\Bin\CSUtil.DLL
0x1A400000 - 0x1A479000 D:\WINDOWS\system32\urlmon.dll
0x61000000 - 0x6101D000 D:\PROGRA~1\Comet\Bin\cseng.dll
0x61100000 - 0x6110E000 D:\PROGRA~1\Comet\Bin\FileUtil.DLL
0x74770000 - 0x747FF000 D:\WINDOWS\System32\mlang.dll
0x01A90000 - 0x01AAB000 D:\Program Files\Common Files\Symantec Shared\Script Blocking\scrauth.dll
0x01BD0000 - 0x01BEE000 D:\Program Files\Common Files\Symantec Shared\Script Blocking\ScrBlock.dll
0x76C30000 - 0x76C5B000 D:\WINDOWS\System32\wintrust.dll
0x76C90000 - 0x76CB2000 D:\WINDOWS\system32\IMAGEHLP.dll
0x73D50000 - 0x73D60000 D:\WINDOWS\System32\cryptnet.dll
0x76F60000 - 0x76F8C000 D:\WINDOWS\system32\WLDAP32.dll
0x6B700000 - 0x6B790000 d:\windows\system32\jscript.dll
0x75E90000 - 0x75F31000 D:\WINDOWS\System32\SXS.DLL
0x024A0000 - 0x024A8000 D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
0x024F0000 - 0x02501000 D:\Program Files\Panicware\Pop-Up Stopper Pro\CCHelper.dll
0x02520000 - 0x02558000 D:\Program Files\NewDotNet\newdotnet4_88.dll
0x60200000 - 0x6020D000 D:\PROGRA~1\Comet\Bin\csbho.dll
0x60500000 - 0x6053E000 D:\PROGRA~1\Comet\Bin\cscore.dll
0x73DC0000 - 0x73DC3000 D:\WINDOWS\system32\LZ32.dll
0x02820000 - 0x028A8000 D:\WINDOWS\System32\shdoclc.dll
0x71A50000 - 0x71A8B000 D:\WINDOWS\system32\mswsock.dll
0x71A90000 - 0x71A98000 D:\WINDOWS\System32\wshtcpip.dll
0x76400000 - 0x765FB000 D:\WINDOWS\System32\msi.dll
0x1C000000 - 0x1C007000 D:\Program Files\AIM95\idlemon.dll
0x76F20000 - 0x76F45000 D:\WINDOWS\System32\DNSAPI.dll
0x76FB0000 - 0x76FB7000 D:\WINDOWS\System32\winrnr.dll
0x76FC0000 - 0x76FC5000 D:\WINDOWS\System32\rasadhlp.dll
0x63580000 - 0x63826000 D:\WINDOWS\System32\mshtml.dll
0x03720000 - 0x03795000 D:\PROGRA~1\eZula\eabh.dll
0x038B0000 - 0x038E3000 D:\PROGRA~1\ezula\seng.dll
0x746C0000 - 0x746E7000 D:\WINDOWS\System32\MSLS31.DLL
0x76390000 - 0x763AA000 D:\WINDOWS\System32\IMM32.DLL
0x32520000 - 0x32532000 D:\Program Files\Microsoft Office\Office10\msohev.dll
0x60100000 - 0x60112000 D:\PROGRA~1\Comet\Bin\csband.dll
0x60600000 - 0x6061A000 D:\PROGRA~1\Comet\Bin\csctx.dll
0x69B10000 - 0x69C25000 D:\WINDOWS\System32\msxml3.dll
0x66000000 - 0x66028000 D:\PROGRA~1\Comet\Bin\skinui.dll
0x60400000 - 0x6040C000 D:\PROGRA~1\Comet\Bin\comutil.dll
0x60300000 - 0x60312000 D:\PROGRA~1\Comet\Bin\csbrange.dll
0x71D40000 - 0x71D5B000 D:\WINDOWS\System32\actxprxy.dll
0x6CC60000 - 0x6CC6B000 D:\WINDOWS\System32\dispex.dll
0x71B20000 - 0x71B31000 D:\WINDOWS\system32\MPR.dll
0x75F60000 - 0x75F66000 D:\WINDOWS\System32\drprov.dll
0x71C10000 - 0x71C1D000 D:\WINDOWS\System32\ntlanman.dll
0x71CD0000 - 0x71CE6000 D:\WINDOWS\System32\NETUI0.dll
0x71C90000 - 0x71CCC000 D:\WINDOWS\System32\NETUI1.dll
0x71C80000 - 0x71C86000 D:\WINDOWS\System32\NETRAP.dll
0x71BF0000 - 0x71C01000 D:\WINDOWS\System32\SAMLIB.dll
0x75F70000 - 0x75F79000 D:\WINDOWS\System32\davclnt.dll
0x75970000 - 0x75A61000 D:\WINDOWS\System32\MSGINA.dll
0x76360000 - 0x7636F000 D:\WINDOWS\System32\WINSTA.dll
0x1F7B0000 - 0x1F7E1000 D:\WINDOWS\System32\ODBC32.dll
0x1F850000 - 0x1F866000 D:\WINDOWS\System32\odbcint.dll
0x74AE0000 - 0x74AE7000 D:\WINDOWS\System32\CFGMGR32.dll
0x767F0000 - 0x76814000 D:\WINDOWS\System32\schannel.dll
0x0FFA0000 - 0x0FFC1000 D:\WINDOWS\System32\dssenh.dll
0x74CB0000 - 0x74D1F000 D:\WINDOWS\System32\mshtmled.dll
0x75150000 - 0x75163000 D:\WINDOWS\System32\Cabinet.dll
0x66880000 - 0x6688A000 D:\WINDOWS\System32\imgutil.dll
0x73000000 - 0x73023000 D:\WINDOWS\System32\WINSPOOL.DRV
0x5FF50000 - 0x5FF61000 D:\WINDOWS\System32\msratelc.dll
0x76840000 - 0x76873000 D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\UNIDRVUI.DLL
0x76880000 - 0x768C0000 D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\UNIDRV.DLL
0x74B80000 - 0x74C02000 D:\WINDOWS\System32\printui.dll
0x76E40000 - 0x76E6F000 D:\WINDOWS\System32\ACTIVEDS.dll
0x76E10000 - 0x76E34000 D:\WINDOWS\System32\adsldpc.dll
0x73BA0000 - 0x73BB2000 D:\WINDOWS\System32\sti.dll
0x76D60000 - 0x76D75000 D:\WINDOWS\System32\iphlpapi.dll
0x76DE0000 - 0x76E06000 D:\WINDOWS\System32\netman.dll
0x76D40000 - 0x76D56000 D:\WINDOWS\System32\MPRAPI.dll
0x76DA0000 - 0x76DD0000 D:\WINDOWS\System32\WZCSvc.DLL
0x76D30000 - 0x76D34000 D:\WINDOWS\System32\WMI.dll
0x76D80000 - 0x76D9A000 D:\WINDOWS\System32\DHCPCSVC.DLL
0x76F50000 - 0x76F58000 D:\WINDOWS\System32\WTSAPI32.dll
0x02C70000 - 0x02C85000 D:\Program Files\Java\j2re1.4.0\bin\npjpi140.dll
0x02C90000 - 0x02CAC000 D:\Program Files\Java\j2re1.4.0\bin\beans.ocx
0x02E70000 - 0x02E85000 D:\Program Files\Java\j2re1.4.0\bin\jpishare.dll
0x6D330000 - 0x6D442000 D:\PROGRA~1\Java\J2RE14~1.0\bin\client\jvm.dll
0x6D1D0000 - 0x6D1D7000 D:\PROGRA~1\Java\J2RE14~1.0\bin\hpi.dll
0x6D300000 - 0x6D30D000 D:\PROGRA~1\Java\J2RE14~1.0\bin\verify.dll
0x6D210000 - 0x6D228000 D:\PROGRA~1\Java\J2RE14~1.0\bin\java.dll
0x6D320000 - 0x6D32D000 D:\PROGRA~1\Java\J2RE14~1.0\bin\zip.dll
0x6D000000 - 0x6D0F6000 D:\Program Files\Java\j2re1.4.0\bin\awt.dll
0x6D180000 - 0x6D1D0000 D:\Program Files\Java\j2re1.4.0\bin\fontmanager.dll
0x73BC0000 - 0x73BC6000 D:\WINDOWS\System32\DCIMAN32.dll
0x69500000 - 0x697E4000 D:\WINDOWS\System32\nvoglnt.dll
0x73760000 - 0x737A5000 D:\WINDOWS\System32\ddraw.dll
0x6D2D0000 - 0x6D2DD000 D:\Program Files\Java\j2re1.4.0\bin\net.dll
0x6D510000 - 0x6D58C000 D:\WINDOWS\system32\DBGHELP.dll
0x76BF0000 - 0x76BFB000 D:\WINDOWS\System32\PSAPI.DLL

Local Time = Wed Jul 16 03:16:44 2003
Elapsed Time = 28756
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.0-b92 mixed mode)
#

 

That's quite an error.

The detail we will really need is elsewhere though. Should be in the event logs and probably the application log although possibly the system log.

My Computer icon and right-click. Then left click on manage and check in the event logs for an error or warning that sorta matches that error.

When you find one, open the event then click on the icon below the up/down arrows to send a text copy of the error to your clipboard and paste the results here.

 

Hey guys, problem fixed!

LSP-fix did the trick. Turns out Newdot was the problem, it had messed up my winsock I guess.

As always, thanks for everyone's help, much appreciated.

sol