Microsoft IE 6 Problem

Hi,
We have been having a problem with Internet Exlorer 6 recently. When we go to a web site and then click on links to go to other pages, IE 6 just closes for no reason. We have to go back to the Desktop and re-click on IE 6.
Also some of the links to pages do not bring the pages in. We just get a blank page with a title across the top.
We have re-installed IE 6 and Also run the repair function on IE 6 but this doesn't solve the problem.

Has anyone had this problem and, if so, how did you correct it.

Thanks

 

Look here and here.

 

Hi Brett,
Thanks forthe reply.
I ran the commands that were in your first "here" and when I got to "regsvr32 Oleaut.dll" I got the following message "
"Load Library( "Oleat.dll ") failed-Thespecified module could not be found ".

I then ran the System File Checker but I still get the above message.

Any suggestions?

Thanks

 

Which OS version are you running?

 

Hi fenian,

We're running Windows XP Home Edition without SP1.
We have installed most of the updates but SP1 fouled up our computer.

Thanks

 

I ran a windows repair on son's computer and that solved a lot of problems

support.microsoft.com/default.aspx?scid=kb;en-us;Q318378

 

Hi fenian,
Thanks for he reply.

I tried both the repair and the re-installation as described in the referenced article previously and neither corrected the problem.

I have been looking for a way to update Windows XP Home Edition to see if that would help but each time I find a procedure for doing this, it requires a Windows XP CD which I don't have.
I have Windows XP Home Edition pre-loaded by IBM and they furnish a Recovery Partition on the hard drive and I also got the Product Recovery CD's from IBM. Neither of these provide a method of updating Windows XP. All IBM suggests is doing a complete Recovery but by doing this you lose everything you have added since you got the computer.

Thanks

 

Hello jslow,

IBM will be another system that I will warn people away from. Up to now I thought only HP was the only OEM that didn't supply a XP installation disc.

"but by doing this you lose everything you have added since you got the computer. "

Do you mean user data? Or the settings and MS updates?

If settings, one way to alliviate the problem is to take "pictures" of all your settings before hand. Thanks to a poster, Margot, this is the way to use the print screen key: hold down the <Alt> key and hit the <Print Screen> key. Bring up Wordpad or Word and paste. The image will be the top window.

MS updates can be downloaded for saving from this site: http://v4.windowsupdate.microsoft.com/en/default.asp?corporate=true which is called the Catalog site. Get a list of your installed patches via the install history at the MS update site and download them. Then it would be a matter of installing them manually when your back up.

All this assumes that you have some removable media backup capability such as cd-rom or Zip.

Regards - Charles

 

Hi Charlesvar,
Thanks for the reply.

No, not settings, I mean we would have to reload all Software that we have added since we got the computer.
As you probably know, when you use IBM's Recovery Program, it re-formats your hard drive and then installs just the preloaded software and Windows XP which was installed at the factory.

I may have to do this but I'm putting it off until it becomes absolutely necessary. I can use Windows XP normally without problems. IE 6 is where I'm having the problems. OE 6 seems to be OK too.

I guess if you could comrpletely remove IE 6 and then do a clean install it might help but it isn't possible the way Windows XP and IE 6 are set up.

Thanks

 

Hey jslow,

I didn't mention the software because thats a given in any re-install.

I'm going to reinstall XP for someone and they are scrambling around for all the source discs for their software now.

Regards - Charles

 

Hi All,
Info for anyone who's been following this problem.

We seem to have stumbled on a solution to this problem with IE 6.

We uninstalled Ad Aware 6 because we learned that they do not update their product very often. We then installed SpyBot Search and Destroy, version 1.2 and then ran Fix Selected Problems.

So far this has corrected the problems. No more IE 6 Closings for no apparent reason and we can now get the web pages that were blank to now display.

Apparently there was some kind of Ad or Spy Ware on our computer that was causing the problem.

Thanks for everyone's help.

 

Hi jslow,

Did you keep track of what the malware was? It would be in the SpyBot backup page which is kept until you delete it.

Regards - Charles

 

Hi Charlesvar,
I'm not very familr with SpyBot yet. Where is the backup folder?
It's not listed under C:\ Program Files\ SpyBot.
I can find the list by hitting the Recover button but, I believe, it's 27 items.
If I could find the folder, I could copy contents and then post it.

Thanks.

 

Hi jslow,

Use the "recovery" button on the main page and its also on the left side panel. It will show all the items taken off.

Regards - Charles

 

Hi Charles,
I managed to Printscreen, Copy & Paste the removals into a Word doc but it won't let me Copy & Paste from the Word doc.

Any suggestions?

 

Hey jslow,

The problem with word is a new one on me.

Try it with WordPad or as a last resort, notepad.

Another procedure to try: hold down the <Alt> key and hit the <Print Screen> key. Bring up Wordpad or Word and paste. The image will be the top window.

Thanks for the effort you're putting into this; my thought is someone else will run into this some day and I can pass your solution on.

Regards - Charles

EDIT: The recovery items can't be copied - just tried, so its not word at fault here. What's copied is the whole page and that can't be copied into a reply beause its not text.

 

Hi Charles,
I haven't found a way to copy and paste the info in a BBS reply.
I have it in .doc and .rtf formats and it will copy but will not paste.

If you would like, I could e-mail the files to you to see if you can do anything with them.

It will not paste into Notepad.

jslow

 

Hi jslow

SpyBot in advanced mode > tools >view report then near the bottom view old report, then copy and paste from there
Dont include anything but spyware,mailware,trojans,
Like windows user tracts.

what version of Adaware did you have ?
Regards
Lonny

 

Thanks Lonny, that will work.

Regards - Charles

 

Hi Charles
Dont mean to get in the way
I had tried that in the past > well not exactly but I tried to view the recovery's zipped folders,, it wont let us ,its passward protected..
C:\WINDOWS\All Users\Application Data\Spybot - Search & Destroy\Recovery

Lonny