IE 6 Closes Without Reason

Hi,
Lately in IE 6 quite often when I'm using IE 6 and click on something to go to the next, or another web page, IE 6 just closes. I have to double click on the IE 6 icon on the desktop to restart IE 6.
Does anyone know how to correct this problem?

Thanks

 

jslow--one of the symptoms of infection by the Blaster worm is that IE shuts down. However this is within one minute of start up, so probably not your problem. But it never hurts to run an antivirus scan (with uptodate virus definitions).
Are you getting any error message?
Do you shut down and reboot your PC regularly?
It cannot hurt to run the Internet Explorer Repair Tool. Start|Programs|Accessories|System Tools|System Information|Tools| Internet Explorer Repair Tool|Wait. Reboot.

 

Hi Welshjim,
Thanks for thr reply.
We have Norton Antivirus in Norton System Works 2003 Pro Edition and we get automatic definition up dates regularly.
Our computer is also automatically scanned by NAV periodically.

We do not get any error messages. IE 6 just closes and we have to re open it.

We do not shutdown and restart often.

We still have not found a way to repair IE 6. It is not listed in the Add/Remove programs because, I am told, that IE 6 cannot be removed with Windows XP.

We have Windows XP Home Edition preloaded on our computer.

Thanks, John

 

jslow--
IE Repair for XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;318378
But shutdown and reboot first to see if there is any improvement.

 

Hi, Welshjim,
Thanks for the reply.
I think I'll wait and see if this problem continues or gets worse before trying suggestions in the Knowledge Base Article.

I don't like the part where it states "After you use the procedures in this article, you must install any updatesto Windows XP again. "
I tried to install SP1 a couple of times and couldn't get Windows XP to start correctly. I had to start up in safe mode and uninstall SP1 to get the computer operating again. MS Tech Service advised me not to install SP1.

MS had an easier way to repair IE when it was in the Add/Remove programs but I guess they changed that in Windows XP.

Thanks

 

jslow--Of course it is your decision, but going to Windows Update and installing the various updates is really no big deal unless you are on slow dialup. Since you know you don't want SP1 just do not accept the option to install it. And, of course, you should be dealing only with updates to IE, not Windows.
The need to reinstall updates after Repair is no different than what was required with earlier versions of IE. But you are correct that the procedure to Repair used to be easier.
In any event, do shutdown and reboot.
Good luck.

 

Hello jslow,

Read thru these threads:

http://www.windowsbbs.com/showthread.php?s=&threadid=21723 Repairing of XP - which is the only way to repair IE6.0 in XP because its "integrated" into the OS. If you do decide to do this, read the previous thread on the BBS because the MS kb is not clear and is misleading.

http://www.windowsbbs.com/showthread.php?s=&threadid=21075 On SP1. There is a post with a link to a list of the individual SP1 patches in this thread.

Regards - Charles

 

jslow--

I have been thinking about what I said in my post of August 28 above, and see that I probably also confused things. If all you do is repair IE you will not have to reinstall patches and updates. You will have to do that only if you reinstall IE.
The MSKB article is indeed not clear and is misleading since it tries to cover both repair and reinstallation. In the process it mixes up advice about one with that for the other.

 

Hi Welshjim,
I'm getting confused.
I have Windows XP Home preloaded on my computer.

I'm looking at MS KB article 312369, under Resolution, method 2 it states "When you are prompted by setup to get updated Setup files, click Yes, Download the updated Setup files (recommended) and then click Next. "

Do you first have to click on "Winnt32.exe" to get to the setup files and, if so, I get an error message:

Windows Setup
The option to upgrade will not be available at this time because Setup was unable to load the file C:\1386\WINNTUPG\NETUPGRD.DLL
The system cannot find the file specified.

I tried running the system file checker but that didn't help.

Any suggestions?
Thanks,
jslow

 

jslow--As mentioned I do not run WinXP, so I really think I should defer to someone who does and can offer help based on experience. However, the quote you make about Resolution method 2 in MSKB 312369 seems directed at reinstallation rather than repair. And have you had the symptoms mentioned in that MSKB article? If not and you want to repair, I would think you should use the suggestions in MSKB 318378, link for which is above.

 

Hi Welshjim,
Thanks for the reply.
All of the KB articles are confusing.
They talk about repair then they refer you to another KB which talks about reinstallation.
I could find nothing where they refer to repairing IE 6 or Windows XP where they give you specific instructions for doing so.
In one KB they state to install your Windows XP CD which we don't have because we have Windows XP Home peloaded by IBM.

I have found that IBM does not know much about Windows XP. MS just passes the buck to the OEM's at a reduced price for the operating system if the OEM will supply service which they are not capable of doing.

I'll just keep searching until I find more specific instructions for repairing IE 6.

Thanks,
jslow

 

jslow--I keep hoping someone with WinXP experience will join in.
Concerning "Note that you may be prompted for the Windows XP or Windows XP Service Pack 1 installation media ", youi probably already know that for PC's that came preloaded with Win 98 you type in C:\Windows\Options\Cabs as the location for SFC to find the necessary files. I have no idea if this how WinXP works.
And, of course, we cannot be sure that "repairing" IE is the solution to your problem. As you know, it was just so easy to do with Win98, that unless some obvious, more specific solution for a problem is at hand, there is virtually no downside to trying it.
If you are still in the free tech support period from IBM, you could try demanding to speak with a supervisor, if the first level people cannot help. Under the agreement with MS, IBM has to help you. I guess you know that IBM offers an online discussion forum. It usually is not much help, but you never know.
http://www7.pc.ibm.com/~Netvista
You also have the problem not being able to install WinXP SP1, and I believe others have that problem. Have you done a search here and in MSKB for solutions to that (which might also solve the IE closing problem)? I am surprised the MS Tech just ducked the issue, unless MS has disowned SP1. (An old standby for the "cannot install" problem was to disable your Antivirus program.)
You might want to wade through
http://www.google.com/search?hl=en&...nternet+Explorer+6"+closes&btnG=Google+Search
Sorry I cannot help.