canoscan n1240u

I'm at my wit's end and Canon has been no help at all so I was hoping...

Since replacing our old Epson printer with a Canon i450 we are unable to make copies using the copy button or the scangear tool box of our Canoscan N1240U. When we try to copy it goes through the scan and then a message stating "Insuficient Memory" is generated and everything stops. I've checked resources and our computer runs at between 83% and 79% free, and we have 13 Gig of hard drive free. We are able to scan and print from other applications such as Picture It and Photoshop. The problem only happens when we try to run a print job directly from the scanner to the printer. The scanner and printer are connected to different USB ports. The printer has 56K of it's own memory and I'm thinking it may be bypassing the computer and not finding enough memory in the printer to do the job but can't find anyway to change it if that is happening. The print jobs requested ranged from a half page of text to a whole page of text and the result was the same. Win ME, 256 MB RAM.

Thanks in advance...

 

Hi Brenda J.

Some things to consider.

Be sure your new printer is the default printer (in settings/printers and faxes).

The copy utility is NOT bypassing the computer in memory use. It does NOT use the printer memory for composing the page to print.

In the copy utility (or associated programs) does it have a place to specify which printer to use. I assume that you disconnected the old printer and put the new printer in its place. The copy utility might be trying to drive to a printer that doesn't physically exist even tho the drivers for the old printer are still loaded and it doesn't know it is invalid.

Try copying a very very small item. Make it black and white if possible. That would use much less memory. See if that goes through.

Be sure you have a very low scan density set. Try 150 and work up from there. If it is set at a high rate, like 3200 for example, the scan can be up around 2.5 to 3 GIGs (thats 2.5 to 3 billion bytes). In color that would be much greater.

A lot of people are getting 2400 and higher dots per inch printers and scanning at that rate. Most computers do not have anywhere that much memory and it botches up. Shouldn't cause it should use the swap file but different configurations work different.

Be sure the new printer is set to use the printer spool in windows rather than sending data directly to the printer.

After that I would consider reinstalling the scanner software that contains the copy utility.

Let us know what happened.

Giles

 

Thanks for the reply...I did some "playing" while I waited and it's working now. I had tried looking for a check box or something telling the scanner to use the computer's memory but found nothing so I uninstalled scangear toolbox and then reinstalled it and I guess that did the trick.

Thanks again for the reply! I depend on y'all being here!

 

Hi.

Sounds like it looks for and locks in the default printer when it is installed. I would make a note of that somewhere. Great work. Congratulations!

Giles