user.exe

Hi, this is really getting annoying. I'm using windows 98se and I've tried internet repair and adaware still no luck. Here are the details of my error message: EXPLORER caused a general protection fault
in module USER.EXE at 0003:00001022.
Registers:
EAX=000048b7 CS=17d7 EIP=00001022 EFLGS=00000246
EBX=00000a9e SS=48b7 ESP=00008ba6 EBP=07d08bc4
ECX=000148b7 DS=48b7 ESI=00008bd0 FS=1877
EDX=00010113 ES=48b7 EDI=07d0ee58 GS=0000
I hope someone could please help with this. Thanks, John

 

sttonk--When does this happen?
When you start Windows Explorer, surf the Internet, play a game, etc.?
Is this something new? Did you recently install some new hardware/software?
If you run a popup stopper, disable it and see what happens.
Here is an all around reference site for error messages
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315854
I see you have posted in the Internet forum, but you say the message references "Explorer" rather than "IExplorer ". You may be correct, since Windows often confuses the two, but thought I would just check.

 

Sorry--Problems with Post Reply.

 

Sorry--Problems with Post Reply.

 

Thanks, when typing in the address bar or search window while on the internet, I will get say 2 ff's when typing in an f. Then when I try to backspace I get the error message. Sometimes just when the double letter comes up. The error is always EXPLORER not iEXPLORER.

 

sttonk,

Try this & see if it helps.

http://support.microsoft.com/?kbid=221085

Also you may want to consider repair of I.E. option.

 

Do you only have problems when typing into IE ?
Not in eg Word or any text editor or other apps ?
I am trying to eliminate a bad keyboard from the problem.
regards

 

Thanks, I've tried the IE repair. The problem is only when on the internet with address or search boxes. I have also done the deltree history, and unchecked auto fill for web address and windows explorer. About this same time my pop-up stopper, Stopzilla quit working and I deleted it. We cannot get Stopzilla back on my computer either. We keep getting a configuration error. No other typing problems so I don't think it is the keyboard.

 

see next post

 

This is very similar to what happened to me recently. I discovered that there were corrupted "history" files. The fix for me was to boot the sytem to a DOS screen <start - shut down - reboot in dos mode> and type -- deltree history -- <hit enter and y to verify>. This clears out ALL the history files, and my problem went away. Hope this helps
Gene

 

Possible corrupted OS.

That is System built and maintained file that requies a re-install of the OS to repair PROPERLY.

About this same time my pop-up stopper, Stopzilla quit working and I deleted it. We cannot get Stopzilla back on my computer either. We keep getting a configuration error

Both messages are related to a corrupted system.

I would suggest a COMPLETE VIRUS scan before doing anything else.

Then re-install the OS.

BillyBob

 

sttonk--Came across this
http://support.microsoft.com/?kbid=294692
(I know it is for IExplore, but MS often confuses the two.)

 

Thanks for your help. I reinstalled Win98se and thought the problem was fixed but it has started again. I'm running our of ideas and fixes. I've run sfc, regedit, deltree history. I think it's gremlins. John
Also to welshjim, I'm not using a loader that I know of, it is only when I type into a search or address block it puts two letters of the letter that I have typed. Thanks

 

Welshjim and others.

What do you think of a POSSIBLE case of Versionotus here ?

And using SFC to replace files may well make things worse.

A possibility of the wrong version of update was installed.

Which BTW. Microsoft was kind enough to do for me ONCE. A long time ago.

Having been fixed ( or seemed to be ) and then coming back leans me heavily toward it.

BillyBob

 

BillyBob--If by versionitis you mean that the versions of IE and OE are mismatched, that certainly is a possibility. sttonk has never told us what versions of IE and OE are running.
sttonk--Along those lines, if you are not using IE6 (which comes with OE6) you might want to download and install.
http://www.microsoft.com/windows/ie/downloads/default.asp
And even if you already have IE 6, have you been to the MS Windows Update site to get recent critical update patches?
http://v4.windowsupdate.microsoft.com/en/default.asp
If you use that site for Updates you will probably not have problems with the wrong version. (However, you may not want to install all critical updates offered. While I have installed all those involved with security and cumulative updates, I passed on the recent DirectX9.0b update.)
Did you install any Windows Updates or other software just prior to the problem starting?
P.S. BillyBob If you mean that the user.exe file could be the wrong version, I am not so sure. user.exe comes with Windows. sttonk has reinstalled Windows and still has the problem.

 

Ah yes . That I do The two of them must match.

What may be needed here it to download the FULL IE6 and then install it and MAKE sure that OE gets installed also.

And if you do do the above LET IT GO ONLINE if it asks to.

I myself dumped OE altogether a LONG, LONG time ago becasue of those problems.

BillyBob

 

I already have IE6 and I just recently installed the critical updates hoping it might resolve this problem. I don't exactly remember when my problems started but I have had some problems since I downloaded IE6 and OE from the Yahoo website. My version of IE says Microsoft Internet Explorer provided by Yahoo! And the same is true for OE. I've looked for ways to delete this and reinstall IE6 but when I tried to install IE again it came up as Yahoo provided. Do you think this could be a problem?

 

Now we may be getting somwhere.

I think we may well have a case of Versionitus now.

But now I see as being possible between Microsoft and Yahoo.

May be both the problem and the cause of. From Yahoo may WELL NOT BE the proper version for your OS.

And then adding MS updates on top. OUCH !!!

You need IE6 COMPLETE from Microsoft.

BillyBob

 

The answer is NO.

 

sttonk--Click on IE Help|About Internet Explorer and tell us what version of IE is indicated. You could also tell us what Updated Versions are indicated. Now do the same for OE (OE Help|About Microsoft Outlook Express), except here just report the Version.
When you say you have a Yahoo version of IE, it may just be that your IE and OE are "branded" with Yahoo in the title bar. That means nothing and the version of IE/OE could be standard.
The info you supply about version will tell us.