Quarantined Virus

My son is running WIN XP Pro and is using Norton AV 2002.

Today NAV picked up a virus called "JS. Exception. Exploit "

It said it was unable to repair it and put it in Quartine.

Is there away to remove this virus from his computer?

I remember about a year ago I had the same situation and quarantined a virus and then I went back the next day and shopped around in NAV and if I remember right there was something that asked me if I want to remove this virus and I answer yes and clicked on the appropriate box and it was gone and the main portion no longer showed any viri in Quartine.

Thank you
Paul

 

When I get a virus thats quarantined, I simply open up NAV 2002, Click 'Reports' down the left hand side, then click 'View Report' on the Quarantined Items section.

Once it opens and the quarantined file is there I simply hold shift and press delete so it misses the Recycle Bin and just deletes altogether.

Never had any problems doing that.

Hope this helps.

 

Thank you Gordie, Paul